Clay Cooley Volkswagen of Park Cities

The team that we worked with was very knowledgable, helpful, and friendly. I have worked in the customer service industry for 11 years and I would be very pleased if each of my employees were as friend helpful, and friendly. I have worked in the customer service industry for 11 years and I would be very pleased if each of my employees were as friendly and helpful Pete and Sayed were. I bought a new Jetta and was in and out of the dealership within 3 hours, which I think is pretty good! More

I had a great experience with Joe Luna getting me into a new 2013 Beetle! The only downside that I have is the distance to the dealership. new 2013 Beetle! The only downside that I have is the distance to the dealership. More

Sayed was a joy to work with. He was charming, professional, and fun to visit with. We arrived at the dealership at approximately 5:30 pm on a Saturday evening. Test drove the vehicle we were in professional, and fun to visit with. We arrived at the dealership at approximately 5:30 pm on a Saturday evening. Test drove the vehicle we were interested in, filled out the necessary paperwork and spent a couple of hours visiting and getting to know Sayed while we waited for Ivan to finish up with a client. This is a very classy, professional, and organized dealership, the staff are wonderful to work with. Despite the fact that the previous client delayed our visit with Ivan for such an extended period of time everyone was very gracious to stay well past closing to complete our purchase. Ivan made a point to stop in Sayed's office to assure us that as soon as he finished with his current client he would be right with us. Once we were able to get in and see him, he was quick, efficient, thorough, and professional throughout the entire financing process. When we left at around 10:00 pm several of the staff remained to finish up for the day and close up shop. Despite the late hour everyone remained cheerful and accommodating. It was certainly not our intent to keep the staff so late after closing. I feel certain that without the previous client delay we would have been done much sooner. Even so everyone made us feel welcome and valued. We live about an hour away from the dealership, with many, many other dealerships along the way and it was well worth the drive for such a pleasant experience. We left more than satisfied with everything and with the exact vehicle we wanted. Thank you so much Sayed and Ivan! More

Noble was very pleasant, informative and attentive while he showed me around, and not at all 'pushy' like most salesmen. He and Matt made my first leasing experience much easier than I thought it would be, he showed me around, and not at all 'pushy' like most salesmen. He and Matt made my first leasing experience much easier than I thought it would be, I would highly recommend anyone to go to Park Cities if you're considering a vehicle. I know I'll be a repeat customer!!!! More

Sayed was very friendly and helpful in the decision between the jetta TDI and Hybrid. I test drove both vehicles and Sayed took me on a route that let me experience the vehicle in my daily driving patt between the jetta TDI and Hybrid. I test drove both vehicles and Sayed took me on a route that let me experience the vehicle in my daily driving pattern. This helped me decided that the jetta hybrid was the better choice for me. The jetta TDI is a good maybe great car if you have longer commutes or take longer drive trips. This is not the pattern i drive so the mix of medium commute and city driving the jetta Hybrid is the vehicle for me. I am glad that Volkswagen has made this car. Ivan was very efficient and clear in the closing of the sale. More

I came in for my last 30K check-up on my 2010 VW Jetta (lease). I had an appointment with Mike who was busy at the time I came in, but Tony jumped in to help, and pointed me in Reid's direction to do some (lease). I had an appointment with Mike who was busy at the time I came in, but Tony jumped in to help, and pointed me in Reid's direction to do some test drives. Everyone was, as always, extremely friendly and helpful. I've never had such a great car leasing experience as I've had with this dealership. This is actually my third lease, and I will be a VW and AutoNation Park Cities VW customer for life. You don't feel pressured or hassled at all, but helped and welcomed, from the moment you pull into the service drive to the moment you have your new keys in hand. Grade A++ for the people I worked with and the dealership generally. More

Had a more than pleasant experience with Park Citites Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone a Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone at this location was very helpful & professional. Made an experience that could be painful, very smooth. More

I was extremely please with the excelent service I received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and started out at an Audi dealership in Plano. I am very happy I stayed with the VW brand, as my last 4 vehicles have all been VW Jetta's. Joe was so patient and he worked with the finance team to get me the vehicle I wanted, and a fair price. I would definitely refer others to Joe Luna. Thanks for this opportunity to share my feedback! More

Sam did an awesome job by getting me into a car that I love, eqiupped with everything I was searching for and more! I went in after work, traded my Jetta and drove home in a brand new 2013 Turbo Beetle. S love, eqiupped with everything I was searching for and more! I went in after work, traded my Jetta and drove home in a brand new 2013 Turbo Beetle. Sam along with the New Car Manager and Patrick in Finace stayed late on a Friday to make sure every step was complete and I drove away happy. I'm confident that the other sales staff are excellent in their ability to assist those searching for a new car, but I would definitely recommend asking for Sam Howard as he is both knowledgable about the VW product and exemplifies great customer service skills! There are other dealerships in the Dallas Metaplex, but it's important to choose a dealer that will also be there for you beyond the sales experience by having an awesome service department. I took my car in for its first 1,000 mile check up and the whole team work together from the prompt greeting in the service drive, to getting my car back in the shop and having me back on my way before I knew it. Kuddos to Sam and Park Cities VW for your excellent customer service, as I will be sure to send others your way! More