Clay Cooley Volkswagen of Park Cities

I had an overall enjoyable experience trading in my Audi to get a new Jetta!! Everyone that helped me were upfront and knowledgeable without playing games with me. They also worked very well with me to get to get a new Jetta!! Everyone that helped me were upfront and knowledgeable without playing games with me. They also worked very well with me to get me the deal that worked within my budget. Thank you so much and I thoroughly enjoy my new Jetta!! More

Aaron Allison has been stellar. In customer experience it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations. It is refreshing have an experience with someone who understands the term service. I would highly recommend Aaron to any of my friends that need VW service. More

I recently bought a VW Golf for the first time after driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by ea driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by each of the VW employees that I've met. Aaron Allison was my service adviser yesterday for my first 90 days courtesy inspection. I also spoke with Clint Givens and David Elsea. Everyone was friendly, helpful, and thorough. Also, I had a few questions about how my car was running since I've never owned a VW before. Mr. Tucker took me on a test drive and completely explained everything to my satisfaction. The whole VW service experience is like night and day from what I experienced at Toyota. I am extremely happy with my new Golf and appreciative of the service I have received so far at VW Park Cities. More

I cannot recommend Park Cities VW more. My recent purchase was without doubt the most enjoyable vehicle purchase that I've ever had. Everyone I've met to this point has been friendly, knowledgeable, purchase was without doubt the most enjoyable vehicle purchase that I've ever had. Everyone I've met to this point has been friendly, knowledgeable, and truly helpful. My sales person was Reid Ryan, and I was thoroughly impressed with his professionalism, friendliness, and desire to ensure a great purchase process. If you are in the market for a new or used car, I would highly recommend contacting Reid to help you. Pete Hodges was equally as helpful, professional, and enjoyable to work with. He was eager to make sure that I was comfortable with the financial aspect of the purchase, and went out of his way to ensure I was fully informed as to each step in the process. Without question, if you are looking for a dealership that will treat you honestly, professionally, and with respect, look no further than this place. I can actually say that buying my car was fun, which are words that are rarely associated with a conversation about buying a car....I realize this is all very glowing and positive, but an experience this enjoyable deserves the the accolades. Well done Park Cities. More

Since the day I bought my car from Parkcities, everyone I have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, both times I was never dissapointed. I just came in today and Aaron was outstanding. Extremely nice, and very helpful. More

David Elsea has always attended to me very professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, and always request that David assist me. I appreciate that someone with his integrity and attention to detail is always at Park Cities. Overall, I am delighted to work with him. More

Robert is by far the best service person I've ever dealt with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always m with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always makes sure that my needs are met and gets me in and out quickly. He is a huge asset to VW! More

Salesperson, Israel Velasquez, was really helpful by explaining my payment options and letting me test drive a couple of cars before I made up my mind on the car of my choice. I'm a first time car buyer explaining my payment options and letting me test drive a couple of cars before I made up my mind on the car of my choice. I'm a first time car buyer so I was a little scared to get ripped off, since many people have that perception of salespeople, however, Mr. Velasquez explained all my options and made me feel comfortable to finally make te purchase. I'm very happy with my car. More

After getting the run-around trying to get a filing charge cost at McKinney VW, I decided it was time to seek out another dealership. Within 10 minutes of meeting Matt, I had all the information I was charge cost at McKinney VW, I decided it was time to seek out another dealership. Within 10 minutes of meeting Matt, I had all the information I was looking for, and saved $400+ on the extended warranty on my in-lease Touareg! Matt was completely up-front with me and made the transaction 100% smooth and painless. We spoke on Saturday night for about 45 minutes total, going over finance rates, warranty options, etc. Matt had finished his shift when I arrived, yet he stayed to go over everything with me. At the end of the 45 minutes, he told me he would have all the paperwork done on Monday and call me to come down to sign them. I am physically disabled and am unable to stand or sit for much more than 15 or 20 mins at a time. Having purchased many vehicles in the last 25 years, I had little hope that the transaction on Monday would go smoothly. Matt called me on Monday, just as he said he would, and I drove down to the dealership. To my utter amazement, I was there only 12 minutes and the entire deal was DONE (All paperwork signed, and I was out the door)!!! Matt and the team at Park Cities VW have reset the bar to an all-time HIGH, in my humble opinion, when it comes to 'no-bull' direct dealing, going the extra-mile to get the best interest rate, and keeping their word when they say they will do something. I have never been so pleasantly shocked with a car purchase as I am with this one! Just to point out how far I went to go to Park Cities VW....I live ONE HALF OF A MILE from Lewisville VW (where I originally leased the car in 2008). Due to multiple nightmares at Lewisville VW's SERVICE DEPT, I refuse to ever do business with them again. I have been going to Metro VW for service since, but their finance rep failed to return my call in regards to this purchase(it's been 4 days now with no return call!). I then offered McKinney VW my business, but they kept dodging a straight-forward question (how much do you charge for the title-transfer/registration-application paperwork). They kept telling me I had to bring the car in first to have it looked over before they could tell me what price they charge to do the paperwork. After speaking with the sales rep numerous times in emails and finally a second phone call, he told me he would email the figure no-later than 'first-thing' Saturday morning. Well, Saturday came and went, and no email from the rep...but I did receive a marketing email from his General Manager....LOL. Just as I finished signing the paperwork at Park Cities VW on MONDAY, the sales rep from McKinney called me and left a voicemail on my phone telling me his weekend was BUSY and that I 'should understand' but he was now ready to go over the numbers. You snooze, you lose in sales! Do yourself a favor, save yourself time grief and aggravation....don't bother calling any other VW dealers in the DFW area....or at least make sure you call Park Cities LAST! They will put all others to shame with their top-notch customer service! You can take this review to the bank! I am not only a reviewer, I am a COMPLETELY SATISFIED CUSTOMER!!! Thank you very much MATT, you are AWESOME!!!! Chris Green 2008 VW Touareg V8 More

For the most part, my husband and I have driven luxury vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its schedul vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its scheduled service, I took it to Park Cities VW, the closest dealership to my home. Surprisingly, I was treated better at the VW dealership than at the luxury dealerships. My service advisor has genuinely shown interest in making sure I have a good experience. This includes making arrangements for a ride home or a loaner car, giving me phone calls with status updates, and ensuring that the work is completed timely and efficiently. Overall, I am pleased with the car, the dealership, and especially my service advisor. Thanks, Robert! More