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Clay Cooley Volkswagen of Park Cities

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
1,207 Reviews
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5555 Lemmon Ave

Dallas, TX

75209

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Showing 1,207 reviews

April 12, 2025

They're unreasonable and didn't want to be responsible for their mistakes!!! My car had been in the shop twice and too long when I had only bought it in November 24!!! Who buys a car that needs repairing More

by DAN35JD
Recommend Dealer
No
Employees Worked With
Robby Robertson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Robertson
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April 12, 2025

Everyone was very friendly to me, it was an early morning so I was grateful for their helpfulness. More

by MOMARTINEZ1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Craven
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April 11, 2025

Rickey was great, very helpful and communicated in a timely manner. The shuttle was a great benefit as well. More

by danny_castror
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rickey White Jr
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April 11, 2025

The car was in service for over 3 weeks for a simple software update which is What we were told was the problem. The car came back very dirty dusty inside as the windows were left down for some time. More

by dominic17
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomi Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2025

Great service great great great great great great great great great great great great g More

by Arrajhenri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian
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April 10, 2025

Dropping off my vehicle was easy but i took four hours for an oil change which is unacceptable. More

by kelvindavis788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
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April 10, 2025

Asian is amazing! She helped expedite my car repairs and I got my car back in 24 hours More

by drcurtis
Recommend Dealer
Yes
Employees Worked With
Asian Craven
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April 09, 2025

If I could give 0 stars I would. Customer service is absolutely non existent for them. More

by johnson.leandra2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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April 09, 2025

Randy was great. Did a great job of communicating and explaining the problems with my car More

by gefritsch13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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April 09, 2025

Bought vehicle cash 3 weeks ago and yet to receive vehicle and no one will call me back or inform me where the vehicle is. Purchased on 3-17-25 and today is 4-8-25 and spoke to multiple people that ar More

by zed_perrigin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robby Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hayms Badai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mhmd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed - One star
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