Clay Cooley Volkswagen of Park Cities

The Service Department is Wonderful I have a 2012 Tiguan that has been in the shop for some very difficult to diagnose issues. The service team took serious time and consideration in tr I have a 2012 Tiguan that has been in the shop for some very difficult to diagnose issues. The service team took serious time and consideration in trying to address all of my concerns and fix it to the best of their ability. In particular, Blake Harris has been incredibly helpful. He always has a plan, is clear and concise with available options, and how Volkswagen is working to make sure everything is 100% fixed. I seriously cannot say enough good things about this dealership. More

Very helpful service department. Took my VW Jetta Sportwagen in due to a failed AC compressor. Fernando helped me out significantly by dealing with my parts warranty. The compressor Took my VW Jetta Sportwagen in due to a failed AC compressor. Fernando helped me out significantly by dealing with my parts warranty. The compressor was fixed quickly and all dealings with the warranty folks were handled by AutoNation. I even got to drive an excellent loaner while my car was in the shop. Overall I am very satisfied with my experience. Thank you! More

bad sells department The worst car buying experience that I have ever had. I bought the card Monday, June 15, 2015, it went into the repair shop on the Friday. during t The worst car buying experience that I have ever had. I bought the card Monday, June 15, 2015, it went into the repair shop on the Friday. during this whole process I have yet to receive one call from any sales representative at Volkswagen. I had to call the manager of the dealership just to get my car in the shop this week. this car should've never been allowed to didn't drive driving off the lot. I made the mistake of driving over the 150 miles and thus no return. ? More

Service is quick, fare, and the people care. Each time I am in (3 VW's) for simple to more complex repairs or parts, the team is helpful, quick to assess and set proper expectations, and they see Each time I am in (3 VW's) for simple to more complex repairs or parts, the team is helpful, quick to assess and set proper expectations, and they seem to really care. They seem to act as a team. More

Warning: AutoNation Park Cities wrecked my new car Warning: AutoNation Park Cities wrecked my car while doing scheduled maintenance. Then they lied to me about what had happened to the car, told me ove Warning: AutoNation Park Cities wrecked my car while doing scheduled maintenance. Then they lied to me about what had happened to the car, told me over phone it was just a scratch. They took my new car off the premises, without letting me know and had an accident with it. They blamed a contractor that I didn't even know existed; concealed the identity of the person who wrecked my car and the location. Didn’t apologize and told me my car was drivable to go back home and come back Monday when it was more convenient for them to get me a rental. After I got the car back it had numerous problems, it took over 2 months to correct and I missed work over this. They are so careless, they couldn’t even put the plastic hubcaps back on correctly; all 4 were in backwards; something so simple that takes less than 3 seconds to install. I learned my lesson and will never take my car back there. I hope my story helps you avoid all the heartache I went through. They are a terrible dealership; and all of that was just the service department. Imagine sales and finance?!? More

Best VW Dealership Around I recently moved to Dallas and was in need of service for my GLI. Autonation was the most convenient location for me, but their customer service exper I recently moved to Dallas and was in need of service for my GLI. Autonation was the most convenient location for me, but their customer service experience has been awesome. I've had it there 3 times in the past few months, and each time, the staff goes above and beyond to answer questions and make your experience as easy and hassle free as possible. If you're in need of service, contact Blake, he's awesome! More

Leased a 2015 GTI Yesterday My experience yesterday was excellent. Richard Arredondo, the General Manager, was super attentive and introduced me to Sales Representative, Clem Cor My experience yesterday was excellent. Richard Arredondo, the General Manager, was super attentive and introduced me to Sales Representative, Clem Cordova. They treated me like I was an old friend and went out of their way to get me a great deal on a new GTI. This is my 3rd GTI from this location, and I keep going back. I highly recommend these guys. More

Always a great experience! First class customer service! Frank was awesome and kept me updated throughout the process. I would recommend this dealership to all of my friends and First class customer service! Frank was awesome and kept me updated throughout the process. I would recommend this dealership to all of my friends and family. More

20000 mile check up I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a ride to and from dealer he sees to it personally. It is nice to be looked after and not left to fend for yourself. It is clean and well staffed, even on Saturdays More

The best service experience to date Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a se Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a second time for new tires and the third (because I couldn't stay longer) for the alignment post new tire installation. Blake Harris has been, hands down, the best service associate I have ever worked with at an automotive service center. He helped me select tires that were within my budget, answered numerous questions, and took the time to discuss options at my level. Additionally, his customer service skills are excellent--he cared enough to follow-up throughout the process, apologized multiple times for the lengthy wait on my third visit (it was a Saturday afternoon), and even made a couple of suggestions about how to improve the look of my vehicle to match the vanity plate I currently have. Overall, I hope he stays with VW long-term because I would love to work with him again. More