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Clay Cooley Volkswagen of Park Cities
Dallas, TX
1,195 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,195 reviews
May 24, 2025
I had severe issues early on with the other service manager and service representatives, and would never use you again because of them. I finally got in with Tommy Nguyen and Rickey who were fabulous manager and service representatives, and would never use you again because of them. I finally got in with Tommy Nguyen and Rickey who were fabulous and sorted everything out for me. I would use the dealership again only if I can work with them. More
by moshaughnessy
Verified Customer
May 23, 2025
I called ahead explaining my battery had died, needed a jump just to get there, made sure the right battery was in stock. When the bill came they tried to charge an extra $100 on a battery test that wasn’t jump just to get there, made sure the right battery was in stock. When the bill came they tried to charge an extra $100 on a battery test that wasn’t asked for. Also charged $60 more on the battery than originally quoted (not labor costs). The ask for payment without even giving an invoice. So I had to have them read through everything otherwise I wouldn’t have caught the “test” they had on there. More
by bradmkenyon
Employees Worked With
Alana
May 21, 2025
Great customer service Great customer service, informative about repairs needed. Great customer service, attentive, very informative about truck repairs that are needed. informative about repairs needed. Great customer service, attentive, very informative about truck repairs that are needed. More
by 8354slw
Employees Worked With
Rickey white
May 19, 2025
I recently took my car to Volkswagen for an oil change and a state inspection. Robbie was the one who took care of my car, and he was incredibly helpful in making sure everything was in order. I can’t tha and a state inspection. Robbie was the one who took care of my car, and he was incredibly helpful in making sure everything was in order. I can’t thank him enough for his kindness and expertise. More
by tyler.clifford2014
Employees Worked With
