Clay Cooley Volkswagen of Lewisville

Tim L has always been top notch! This time he and the tech were able to get the front and rear brakes serviced and the vehicle back to me in time to pickup my kid from school This time he and the tech were able to get the front and rear brakes serviced and the vehicle back to me in time to pickup my kid from school More

They were great. Seamless buying process. Good and transparent communication. Very happy with my car so far Seamless buying process. Good and transparent communication. Very happy with my car so far More

I went in for an oil change. I was not told it would take two hours. I was told over the phone that it would cost $119 and that my car would be washed. I was part of the oil chan I was not told it would take two hours. I was told over the phone that it would cost $119 and that my car would be washed. I was part of the oil changed. My car was not touched neither inside nor out as far as being cleaned. I’m not like so upset about it. I have unlimited car washes on my own. It’s simply the principle of it that it wasn’t done. I also walked out of there paying $134 somehow which was more than I was quoted the man even told me they were putting off my car doing other people’s cars which I saw because many people came in the waiting room and also left while I was sitting there. It was a very frustrating experience. I have bought multiple cars from this dealership. I’ve never actually used the service before, so this was a really frustrating. First time experience. More

Courteous, completed repairs faster than expected, efficient very good service clean building restrooms thank you efficient very good service clean building restrooms thank you More

Do I need to submit a survey every time I have my car serviced? Especially when I have it serviced at the same dealership all the time. serviced? Especially when I have it serviced at the same dealership all the time. More

Stella is an amazing sales representative. I highly recommend everyone to buy your vehicle from her. I highly recommend everyone to buy your vehicle from her. More

Unfortunately I had a very bad encounter here. Not only was my car never properly diagnosed but they accused me of “ghosting” them for payment and charged my card and my insurance. When I went int Not only was my car never properly diagnosed but they accused me of “ghosting” them for payment and charged my card and my insurance. When I went into the store I was cut off, called a liar and said I have left them no choice. After I sent in documents showing I had never been contacted and in fact the dealership never followed up with me…I was never given an apology. They attacked my character when they knew they were in the wrong to begin with. And like I said, my car was never even fixed. Will not be buying another car. More

Melissa in Service was great! ! Kept me informed throughout the entire process. Will definitely have my vehicle serviced with her again! ! Kept me informed throughout the entire process. Will definitely have my vehicle serviced with her again! More

Find Liam in service. That guy was amazing and earned by business. I will be back. That guy was amazing and earned by business. I will be back. More

Mr.Ehrichs was super patient and helpful. He helped me rearrange my appointment and got me scheduled for another next week to get something cared for. rearrange my appointment and got me scheduled for another next week to get something cared for. More