Clay Cooley Volkswagen Of Richardson - Service Center

The reason I score Jeff Fagan at that rating is the follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that always assisted me. Always professional, friendly, and great customer service. Am glad to see him at Boardwalk in Richardson, he is one of the best!!! More

Jeff Fagan was the service manager who handled our service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took c service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took care of a recall and still had the car ready when we needed it. More

Boardwalk Volkswagen of Richardson has always given me great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Bill great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Billy Cooper, I met when I leased my 2003 Jetta. He is one of the most courteous and knowledgeable employees in the Service Department. I am truly satisfied with Boardwalk Volkswagen. More

I was very pleased with the friendly and courteous service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back to this dealership again. Thanks Brandon! More

Jeff Mauldin was a pleasure to work with, courteous, patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he deliv patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he delivered a 100% perfect job and the cost was a great deal less than I expected. More

I ordered special parts to haveinstalled and Jeff the I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was done to my expectations. Personal treatment is always great with this dealship. More

Jeff Fagan provided truly exceptional customer care- as a female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose with my car he called and explained, and made sure I was comfortable with making the necessary repairs before he proceeded. He was indeed forthcoming about the entire process- and when my car was ready he personally brought it around for me while I was with the cashier, parked it in the shade, and thoughtfully left the air running! I will definitely be requesting him next time I need repairs. I did not interact as much with the other members of the staff at Boardwalk VW, but I was left with a sense of professionalism and pride in their work. More

Boardwalk Volkswagen of Richardson is far and away the best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Si best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Since I was not going to wait for the service, he asked me if I needed a ride to my next destination. After only a little over an hour, Terry promptly called me to tell me that my car was finished, and again, he offered me a ride back to the dealership. With regard to the actual service on the vehicle, I couldn't have been happier. Terry actually listened to me when I requested a check of certain parts of the vehicle. The areas of concern were addressed quickly and thoroughly. Overall, I would say this is one of the best dealerships for VW service in town. Everyone was quick and informative, and I highly recommend working with Terry if you need to bring your car in for service. More

Terry was my service consultant. I had to replace a turbo charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in and repairing it at no cost, gave me a free loaner car, changed the oil on my car and filled up the gass tank. This could have been a very painful experience for me and Terry made it all work! Thank you Terry and I'll gladly send all of my friends to Boardwalk!! Sarah Moody More

I always take my car in to Kenny Smith for all of my service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed next. When I called to schedule my appointment, he told me he would be out of town in a training, but I could still bring it in. I specifically scheduled my appointment for after his return because I like dealing with him and how he treats me. He makes me feel like my Jetta is the only car he has on his calendar!! More