Clay Cooley Volkswagen Of Richardson - Service Center

Very personable - did not have an appointment but worked me in and gave me continuous updates on progress. Not only did the correct the problem, they washed and cleaned the inside. Great experience! me in and gave me continuous updates on progress. Not only did the correct the problem, they washed and cleaned the inside. Great experience! More

My Touareg was just brought in for service. I worked with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I c with Terry and he was great. He was friendly and explained everything to me. I also appreciate the fact that he usually answered the phone when I called or called me back promptly. He told me I would get my car on Wednesday and I did. I appreciate good customer service, because unfortunately it is hard to find these days. More

Jeff promptly came to my car, welcomed me, and asked what service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no probl service I needed. I told him that I needed my tires checked since my low tire pressure tire light was on. He said that would be absolutely no problem, and he said he would also have them wash my car while I was there. A few minutes later, Jeff brought me out to my car to show me a screw that was in my tire, and to show me the tread was severely worn on my tires. So, Jeff worked with me to get the very best deal on tires and alignment from Volkswagen. He allowed me to what other deals I could find and assured me that he would match or beat any competitor's price. He wanted to make sure that I stayed at Volkswagen to ensure the best service. I called around, and I found one place that could do it for a bit less money, and he made sure he took care of me at Boardwalk. As soon as I gave him the go ahead, he took care of it that day, updated me frequently on where they were on the service and how much longer it would be to completion. He worked with me until I drove off. He also followed up with me to make sure things were going okay. I am extremely pleased with the level of service that I received with Volkswagen and Jeff Fagan, and I will definitely make sure I let others know about the great service I received. More

I appreciate that Kenny communicated with me when my car was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install was nearly finished, giving me a headsup so I could finish what I was doing offsite. The price was great & I was glad to find they would also install windshield wipers that I had purchased elsewhere while they had the car there. I always get good service at Boardwalk whether it's Bob, Tie, Kenny or whoever. I don't go anywhere else. More

I have given the rating primarily due to my absolute confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let confidence in my service advisor, Robert King. I will not consider buying a car at another dealership until after Bob retires. So, please don't let him retire! (And, I'm not related!) Laura Taylor More

From the first phone call to picking up my vehicle, ALL employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! More

I've been a VW fan for life. I've had 4 VW in the past 22 years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it cam years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it came time to purchase my new VW, the CC in question there was no question about where to go in order to get the best experience possible. Boardwalk Richardson. Quite frankly for location convenience and trying to stay in the family, I had my first two warranty service visits done with another VW dealer closer to home. For this visit, I stopped by the Boardwalk Richardson service department on my way home, after having my battery drained due to the extreme heat we've been having. Unannounced and unscheduled by the way and 30min from closing. I was promptly attended by the service advisor who was extremely helpful in finding me a loaner vehicle (instead of having to drop the car off the next morning) and took my car in for service the next day. In 15minutes I was on my way home. The service crew not only resolved the battery issue, performed the 30K mile revision work, and state inspection, but was able to resolve a radio issue that was unresolved for months. Boardwalk VW of Richardson Service Advisors, Cashiers, and Technicians are 5 Star material. All were extremly helpfull and resolved my service issuses, even one that other service places could not resolve. Even with a dealer closer to home you can be certain that all of my VW vehicle service needs will be with Boardwalk of Richardson going forward. More

The Boardwalk dealership has always gone above and beyond anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements of the warranty. We were having budget problems when the car was dead and my wife needed to go to work. One cannot work on the battery yourself it is a special design only a dealer can properly handle. We were in a bit of panic worried about towing and labor we could not handle at the moment. Even the battery itself was $110. Boardwalk looked up my warranty info and provided a towing service to come and get the car and loaded it up with the utmost care and concern. They also came and picked me up with a shuttle and took me to pick the car up. Service was done, and they had cleaned the car also performing a points service check for free. The battery system was replaced and they even managed to have the time on the clock and our radio stations still programmed. The CD exchange mechanism had also stopped working and they ordered a new replacement radio as well. Simply amazing service. Despite having lost money on a tire replacement contract 3rd party that went bankrupt and kept our money, no blame was on the part of Boardwalk and their continued courteous and thoughtful service will assure we do our utmost to buy another car from them in the future. Paul & Anne-Marie Angle More

Boardwalk Volkswagen has a fantastic service dept. Great Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repair Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repairs were completed in an extremely timely fashion. Thank you for a no worries experience. More