Clay Cooley Volkswagen Of Richardson - Service Center

I've been going to Boardwalk VW for several years and I must say that my last visit with the dealership was by far the best and that was mainly in part to the pleasant attitude of my assigned dealer Mr. Ho must say that my last visit with the dealership was by far the best and that was mainly in part to the pleasant attitude of my assigned dealer Mr. Hollomon. Thank you for such a wonderful visit and making my expenses more tolerable. More

Bob is very professional and courteous. He called in a short amount of time and explained the service my Jetta needed and gave me options to save some money. He called again when the car was ready for pi short amount of time and explained the service my Jetta needed and gave me options to save some money. He called again when the car was ready for pickup. The shuttle service was courteous and on time. I will continue to use this dealership and recommend it's excellent service to my friends. More

Terry was very responsive. I asked to see the cabin air filter and he provided it to me. I normally work with Tie Johnson and when she saw that I was there, she came over to say hi and check on me. As I filter and he provided it to me. I normally work with Tie Johnson and when she saw that I was there, she came over to say hi and check on me. As I reviewed my bill, I can not see whether the break fluid was changed which I believe is part of the 60K check. Could some one please let me know if it was done. Thanks, N F (Butch) Freeland More

I know that Billy Cooper will take care of the problem is has happen to my Passat. He tells me what has happened and what it will take to fix it and how much it will cost. The service from the repair cente has happen to my Passat. He tells me what has happened and what it will take to fix it and how much it will cost. The service from the repair center to the payment desk has been just great. I will never take my car for repair service any where else!!! More

The people that I was incontact with was very friendly and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. Both people were very helpful in all aspects. More

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satis to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers. I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be. Thanks for reading. More

My VW Beetle had a couple of minor issues and had been serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this servic serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this service center, they have not re-appeared. Boardwalk Volkswagen took better care of my and found the root cause of my issue. In addition, I mistakenly left my proof of insurance at home when setting up the appointment. Bob King called me and told me that it was missing and they could not do a state inspection without it, so I faxed a copy to him. When I picked my car up the had printed it out and it was sitting in my car. More

Came in to replace my tire and Ron showed me what tires there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. V there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. Very friendly environment and i would recommend this palce to anyone who is looking for a new or used car or need service done. Mo More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Withou multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!! More