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Clay Cooley Volkswagen Of Richardson - Service Center
Richardson, TX
702 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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702 Reviews of Clay Cooley Volkswagen Of Richardson - Service Center
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November 24, 2006
I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More
by vwheadache
July 31, 2005
I bought my daughter a Jetta here and was blown away. No back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very prof back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very professional. They even treat women (my daughter) extremely well and fairly in the service department. The dealer may not look like Lexus quality service, but they seem to deliver it. More
by djemt
