Clay Cooley Volkswagen Of Richardson - Service Center

I have been to 3 dealerships, and this is the best by far in service! I won't go to another! Thanks so much Kim Lewis! in service! I won't go to another! Thanks so much Kim Lewis! More

Great service only because of Bob! Had a very bad experience a few days before with Tie I believe. Bob resolved it. If not, I would have no longer used your dealership. Thanks. experience a few days before with Tie I believe. Bob resolved it. If not, I would have no longer used your dealership. Thanks. More

From the moment I pulled in, Kim was so nice and helpful. I had already planned on having someone pick me up, but he was offering me a loaner car before he knew I was set. He then gave me his cell # and I ca I had already planned on having someone pick me up, but he was offering me a loaner car before he knew I was set. He then gave me his cell # and I called quite a few times on his day off (not knowing it was his day off) and he was still being nice and calling the dealership and giving me updates. They checked my car and fixed some extra things for FREE that I didn't even know I needed done. There have been times in the past where I felt like I just sat around at a dealership for hours and no one remembered I was there or couldn't be bothered to help. This was not one of those times! He really made me feel special and important and it was a great experience. I will definitely be back to Boardwalk VW and I hope I get Kim! More

Ron was great to work with and kept me up to date on the progress and approximate timeframe. Really liked working with him (even though car service can be painful sometimes :) progress and approximate timeframe. Really liked working with him (even though car service can be painful sometimes :) More

My daughter's 2005 Jetta had a wiring harness failure in the driver's door that resulted in the operational failure of windows, door locks, and even opening the gas filler door. Having recently moved her f the driver's door that resulted in the operational failure of windows, door locks, and even opening the gas filler door. Having recently moved her family from California back to Texas, she had great experience with a VW dealer in the Simi Valley area, but no relationship here. I assisted her in dropping her car off at Boardwalk -- driving in on "fumes". Without appointment, Kim Lewis quickly diagnosed the problem and arranged to replace the cable harness, as well as point out other needed repairs. All were done on the same day and she was on her way -- a very satisfied customer. Roy Wilshire More

Everytime I go to Boardwalk VW, I am greeted with smiles and happiness all around. They don't ever pressure me into getting things I don't want, but they are certain to tell me things that I evntually need and happiness all around. They don't ever pressure me into getting things I don't want, but they are certain to tell me things that I evntually need done, or those that can be pushed to the side of the road. Ron and Bob nailed it on every front, and as long as I own a vehicle, I will continue to take it to Boardwalk. They do quick and efficient work and you never feel like you just got run through the ringer. More

Customer service at Boardwalk VW is the best. It is a major reason I come back to Boardwalk VW for my new cars. They are prompt, informative, and very courteous. major reason I come back to Boardwalk VW for my new cars. They are prompt, informative, and very courteous. More

,Ian sorry not to remember the name, but the experience was good. I was even told that I need to get the tires aligned and I needed to go back together the cv boot reworked. was good. I was even told that I need to get the tires aligned and I needed to go back together the cv boot reworked. More

Last week I brought my 2002 VW Jetta to get extensive work done and I was extremely impressed with the professionalism and friendliness of Ms. Tie Johnson. Tie greeted me with a smile and listened caref work done and I was extremely impressed with the professionalism and friendliness of Ms. Tie Johnson. Tie greeted me with a smile and listened carefully as I explained the repairs my car needed. Tie did an excellent job communicating with me on progress with my car and she explained the process perfectly. Work on my car was completed on time and within the estimate provided by Tie. Tie went out of her way to make me feel comfortable and I am completely satisfied with my entire experience. I would be very happy to recommend Tie and Boardwalk VW to my friends and family. You are fortunate to have passionate employees who care about providing excellent customer service like Ms. Tie Johnson. Keep up the great work! Sincerely, Juan Vasquez More

My last visit to the service department resulted in my curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changin curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changing to the spare tire, and I was able to get the repaired wheel and new tire back on the car the next morning as promised. Whenever I visit service, you can tell Terry is very busy, but he always greets me by name, friendly and courteous. He always makes me feel like I am the most important person he gets to work with. He is the main reason I will continue to visit Boardwalk VW for any service, or questions I have pertaining to my CC. More