Clay Cooley Volkswagen Of Richardson - Service Center

Have been into the dealership 3 times in the last week and half. Everyone has been very friendly and helpful. The drivers taking me home and back, have also been very friendly and helpful. Have had and half. Everyone has been very friendly and helpful. The drivers taking me home and back, have also been very friendly and helpful. Have had a great experience in the dealership. More

I called to get a quote on how much it be to replace my coolant flange on my 2003 vw passat and Terry was very helpful from the beginning of the converstion until the end of the conversation. Once my vehic coolant flange on my 2003 vw passat and Terry was very helpful from the beginning of the converstion until the end of the conversation. Once my vehicle was at the dealeership Terry called to give me updated on the status of my vechile and I really appreciated that from him. Once my vehicle was ready Terry called and informed me and had a VW courtesy driver( which very nice) come and pick me up from work and bring me to the dealership, as I waiting at the cashiers desk(which both young ladies were ver nice and friendley) Terry greeted me with a hand shake once my vehicle was complete and ready for me to drive off. Great JOB and going foward any issues I will bring my vehicle to BOARDWALK VW and will buy another passat from BOARDWALK VW as well. More

I take my W-8 Passatt in for service at Boardwalk VW in Richardson, Texas because I feel that they are the most qualified for giving advice and service on my car. I especially have confidence in my servic Richardson, Texas because I feel that they are the most qualified for giving advice and service on my car. I especially have confidence in my service advisor, Robert King. He takes a keen interest in the overall quality and performance of my car and it is very evident to me that he knows the W-8 as well as other VW models inside and out! I fully depend on the dealership for keeping my vehicle up and running to its' maximum performance. Lisa More

I've beenusing Terry Granger as my service person for a couple of years swith two cars. I've always had exceptional service from Terfry and the entire crew atr Boardwalk. couple of years swith two cars. I've always had exceptional service from Terfry and the entire crew atr Boardwalk. More

The service was fast and friendly. Jeff explained everything in detail as to what be work needed to be done. It was done fast and correctly. The shuttles were on time and the drives were very fri everything in detail as to what be work needed to be done. It was done fast and correctly. The shuttles were on time and the drives were very friendly. More

Bob King is by far the best service adviser at Boardwalk VW. He keeps his word, follows up when he says he will, knows VWs inside and out better than anyone and most importantly, he's honest. VW. He keeps his word, follows up when he says he will, knows VWs inside and out better than anyone and most importantly, he's honest. More

I have dealt with Boardwalk for many years now. Service I have needed has been exceptional with very fair pricing. I trust my car to Boardwalk with all my needs. I have needed has been exceptional with very fair pricing. I trust my car to Boardwalk with all my needs. More

The exemplary service of Terry Granger, the Service Mgr. and the Service Techs. is fantastic. Dedicated employees such as these keep us comming back to VW. and the Service Techs. is fantastic. Dedicated employees such as these keep us comming back to VW. More

I scheduled my car for a regular oil change. I also asked that a noise that I thought was unusual be investigated. Ms. Johnson saw me come for the appointment, and even though it was past time for her asked that a noise that I thought was unusual be investigated. Ms. Johnson saw me come for the appointment, and even though it was past time for her to go home, she greeted me enthusiastically and took over the checkin of my vehicle. It had been several months since I had seen her last; I am amazed that she remembered my husband and me so clearly. She listened carefully when we described the noise and she made appropriate notes, promising that the technicians would listen both when the car was started cold the next day and also as it was being driven. Then she did something I have never seen a representative do when we brought in a vehicle. She checked the oil level! She verified that it was fine. When she called the next day, her message was cheerful and professional, stating that the car was ready. As I was leaving and having a conversation with one of the personnel about my confusion concerning how a coupon I used had been applied, Ms. Johnson approached and in a few sentences explained the whole situation clearly to me. More

Jeff Fagan gave me the best service I have ever received from the service area. Jeff showed real concern about my satisfaction and followed up on everything he promised. I took the time to send the Servic from the service area. Jeff showed real concern about my satisfaction and followed up on everything he promised. I took the time to send the Service Director a note of thanks for the excellant service I received from Jeff. Thanks Karen Shields 214 546-7114 More