Clay Cooley Volkswagen Of Richardson - Service Center

I ordered special parts to haveinstalled and Jeff the I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was I ordered special parts to haveinstalled and Jeff the service writer, wrote it up, gave detail of process and brought the car to me to verify it was done to my expectations. Personal treatment is always great with this dealship. More

Jeff Fagan provided truly exceptional customer care- as a female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose female in a car repair shop I have not always been treated with respect, but Jeff was both courteous and considerate. When an unforseen problem arose with my car he called and explained, and made sure I was comfortable with making the necessary repairs before he proceeded. He was indeed forthcoming about the entire process- and when my car was ready he personally brought it around for me while I was with the cashier, parked it in the shade, and thoughtfully left the air running! I will definitely be requesting him next time I need repairs. I did not interact as much with the other members of the staff at Boardwalk VW, but I was left with a sense of professionalism and pride in their work. More

Boardwalk Volkswagen of Richardson is far and away the best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Si best VW service center I have been to since I have owned my car. I was immediately greeted by Terry when I pulled my car up in the service garage. Since I was not going to wait for the service, he asked me if I needed a ride to my next destination. After only a little over an hour, Terry promptly called me to tell me that my car was finished, and again, he offered me a ride back to the dealership. With regard to the actual service on the vehicle, I couldn't have been happier. Terry actually listened to me when I requested a check of certain parts of the vehicle. The areas of concern were addressed quickly and thoroughly. Overall, I would say this is one of the best dealerships for VW service in town. Everyone was quick and informative, and I highly recommend working with Terry if you need to bring your car in for service. More

Terry was my service consultant. I had to replace a turbo charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in and repairing it at no cost, gave me a free loaner car, changed the oil on my car and filled up the gass tank. This could have been a very painful experience for me and Terry made it all work! Thank you Terry and I'll gladly send all of my friends to Boardwalk!! Sarah Moody More

I always take my car in to Kenny Smith for all of my service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed next. When I called to schedule my appointment, he told me he would be out of town in a training, but I could still bring it in. I specifically scheduled my appointment for after his return because I like dealing with him and how he treats me. He makes me feel like my Jetta is the only car he has on his calendar!! More

Jeff Fagan is an outstanding Service Manager....He is an Jeff Fagan is an outstanding Service Manager....He is an honest and caring individual...and explains things in terms the customer can understand..... Jeff Fagan is an outstanding Service Manager....He is an honest and caring individual...and explains things in terms the customer can understand.....He is direct and gives you the bottom line... He keeps his promise and communicates often to provide a status update...This Dealership is very fortunate to have Jeff Fagan join their team....I have known him for several years and he always takes care of me and my 2006 Jetta TDI.... More

"I was very happy with my other dealership untill I used your service department. I now have a new dealership for all my needs and that is Boardwalk Volkswagen. Thank you, Stephen Molinari Touareg used your service department. I now have a new dealership for all my needs and that is Boardwalk Volkswagen. Thank you, Stephen Molinari Touareg TDI " More

I would like to say one thing only ,whatever you changed ( new personnel I noticed much more skilled for this job then the previous one) is working very well, my last visit is huge improvement from last yea ( new personnel I noticed much more skilled for this job then the previous one) is working very well, my last visit is huge improvement from last year and I was thinking about selling my car and going to Volvo or something different, now I will definitely stay with "VW" and recommend to my friends and family, Thank you. More

Went to Boardwalk Volkswagen for the 90 service check-up for my 2011 Jetta. Brandon was right there at the scheduled time and was friendly and gave me an idea how long it would take and where my son and I for my 2011 Jetta. Brandon was right there at the scheduled time and was friendly and gave me an idea how long it would take and where my son and I could wait until it was finished. There were two recall notices that he informed me of during the process and asked me if I had the time to have these fixed on that day. I appreciated the fact that he was aware of my time and that I had a 5 year old with me. Everyone at Boardwalk was friendly and helpful and I enjoy catching up with Jeremy Heuss, the salesman who leased me the vehicle. I had my wife's Jetta serviced here as well and that was also a positive experience. I've never had an issue scheduling the day and time I wanted. I would definitely recommend Boardwalk Volkswagen for current and future Volkswagen owners. More

Service Drive Manager Jeff Fagan is a class act. I was a customer of his at another dealership before following him to Boardwalk VW. In Jeff, you have a proven winner, someone who understands all aspects of customer of his at another dealership before following him to Boardwalk VW. In Jeff, you have a proven winner, someone who understands all aspects of VW service and can relate to customers, advisors, techs, and supervisors alike. He is conscientious, knowledgeable, and has great interpersonal skills. Boardwalk VW has hit a home run in hiring Jeff Fagan. More