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Clay Cooley Volkswagen Of Richardson - Service Center
Richardson, TX
665 Reviews
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665 Reviews of Clay Cooley Volkswagen Of Richardson - Service Center
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February 06, 2010
As background, my VW (Rabbit)is 33 years old, and had been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an automobile reaches this age, the availability of repair parts and technician experience, together with the dealership's customer commitment to service an automobile of this age become really critical. Boardwalk VW, my service advisor (Terry) and the technician who worked on my car (I believe his name is Robert) were absolutely outstanding from start to finish on my service experience. They had the expertise and the commitment to repair and service my 1977 Rabbit with the same enthusiasm as one might expect with a brand new car. During the course of the repairs and maintenance, they also found a suspension component that was worn beyond normal specifications (not surprising, considering the age). Unfortunately, it is very difficult to find such replacement parts ... none were available through normal parts distributors. But Terry continued to search and he succeeded in locating the needed replacement part. Terry and my technician also attended to some details that many dealerships probably would not have attended to. For example, in comparison to newer cars, my 1977 car requires a heavier weight of motor oil (a weight that no dealer would have in bulk stock). But this special request was no problem for Terry and the technician (and they understood the reason for the heavier oil weight). When all was finished, my 1977 Rabbit runs perfectly again and I'm hoping for at least a few more good years. Also of importance, my most recent previous service experience with Boardwalk VW, in late 2007, was very similar. I believe the same technician (Robert, I think) worked on my Rabbit at that time and there were similar challenges in locating some replacement parts for a couple components that, as one might expect after 30+ years service, finally gave out. This can all be summarized by saying that the service I received was truly excellent and far beyond what I think a customer would receive in a similar situation with most auto dealerships. I've been a Boardwalk customer for many years and this is the way they've always worked with me. More
by pfirey
Employees Worked With
Terry Granger, Terry Granger
May 20, 2009
Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN. More
by gingertalls
Employees Worked With
steve mouhollan and jason adams
March 25, 2009
By far the most disgusting car dealer experience I have ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pa ever encountered. I have the Millenium tire pack, the service dept. tried to tell me they no longer worked with millenium and that I would have to pay $350.00 for a tire! I told the service dept. no thanks and they told me they would give me a 15% discount, I left and when I made it home I discovered they had removed the tire from the rim (wonder why they would do that). So I had to drive back (30 miles) and make them put the tire back on the rim. More
by mark1969
Employees Worked With
service manager
November 24, 2006
I find their service department incompetent. I've brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the pr brought my Jetta to them multiple times. They have misdiagnosed my car regularly. One time they charged me for service that didn't resolve the problem. The refund for this service took me almost 6 months to receive. I called regularly and was always told that it was in the mail or if I wasn't able to speak to the service man, that I would get a call back. I never did. Another time I was told that replacing the serpentine belt would resolve an AC issue. I replaced it on the subsequent visit and it didn't fix the problem. I have since gone to another mechanic and found that the problem was the AC compressor. More
by vwheadache
July 31, 2005
I bought my daughter a Jetta here and was blown away. No back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very prof back and forth price haggling, they even delivered a car with more options than I wanted and didn't ask for a price increase. Everyone was very professional. They even treat women (my daughter) extremely well and fairly in the service department. The dealer may not look like Lexus quality service, but they seem to deliver it. More
by djemt
