Clay Cooley Volkswagen Of Richardson - Service Center

From the first phone call to picking up my vehicle, ALL employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! employees at this dealership were focused on customer service. VERY RARE...I believe the GM must be exemplary, since it always starts at the top! More

I've been a VW fan for life. I've had 4 VW in the past 22 years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it cam years. I purchased my last Jetta from Boardwalk and kept it for nearly 10 years, always having it serviced with their service department. When it came time to purchase my new VW, the CC in question there was no question about where to go in order to get the best experience possible. Boardwalk Richardson. Quite frankly for location convenience and trying to stay in the family, I had my first two warranty service visits done with another VW dealer closer to home. For this visit, I stopped by the Boardwalk Richardson service department on my way home, after having my battery drained due to the extreme heat we've been having. Unannounced and unscheduled by the way and 30min from closing. I was promptly attended by the service advisor who was extremely helpful in finding me a loaner vehicle (instead of having to drop the car off the next morning) and took my car in for service the next day. In 15minutes I was on my way home. The service crew not only resolved the battery issue, performed the 30K mile revision work, and state inspection, but was able to resolve a radio issue that was unresolved for months. Boardwalk VW of Richardson Service Advisors, Cashiers, and Technicians are 5 Star material. All were extremly helpfull and resolved my service issuses, even one that other service places could not resolve. Even with a dealer closer to home you can be certain that all of my VW vehicle service needs will be with Boardwalk of Richardson going forward. More

The Boardwalk dealership has always gone above and beyond anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements anything I have experienced in buying and having cars serviced. From giving us a great low interest deal on our 2008 Beetle to the extended elements of the warranty. We were having budget problems when the car was dead and my wife needed to go to work. One cannot work on the battery yourself it is a special design only a dealer can properly handle. We were in a bit of panic worried about towing and labor we could not handle at the moment. Even the battery itself was $110. Boardwalk looked up my warranty info and provided a towing service to come and get the car and loaded it up with the utmost care and concern. They also came and picked me up with a shuttle and took me to pick the car up. Service was done, and they had cleaned the car also performing a points service check for free. The battery system was replaced and they even managed to have the time on the clock and our radio stations still programmed. The CD exchange mechanism had also stopped working and they ordered a new replacement radio as well. Simply amazing service. Despite having lost money on a tire replacement contract 3rd party that went bankrupt and kept our money, no blame was on the part of Boardwalk and their continued courteous and thoughtful service will assure we do our utmost to buy another car from them in the future. Paul & Anne-Marie Angle More

Boardwalk Volkswagen has a fantastic service dept. Great Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repair Boardwalk Volkswagen has a fantastic service dept. Great staff, knowledgeable and accommodating. The facility itself was immaculately clean. Repairs were completed in an extremely timely fashion. Thank you for a no worries experience. More

The reason I score Jeff Fagan at that rating is the follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that follow. At the time of my purchase of my car 2005 Jetta at the garland dealership. When I took my car there he was one of the service gentleman that always assisted me. Always professional, friendly, and great customer service. Am glad to see him at Boardwalk in Richardson, he is one of the best!!! More

Jeff Fagan was the service manager who handled our service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took c service. He was really nice and called me to keep in informed when our car would be ready in a very timely manor. Jeff also knew about and took care of a recall and still had the car ready when we needed it. More

Boardwalk Volkswagen of Richardson has always given me great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Bill great customer service, that is why I continue to return. Sales, Service, Cashiers and Transportation Drivers have all been exceptional to me. Billy Cooper, I met when I leased my 2003 Jetta. He is one of the most courteous and knowledgeable employees in the Service Department. I am truly satisfied with Boardwalk Volkswagen. More

I was very pleased with the friendly and courteous service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back service I received at this dealership. I was helped by Brandon who took the time to listen and take care of my car needs. I will defenitely go back to this dealership again. Thanks Brandon! More

Jeff Mauldin was a pleasure to work with, courteous, patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he deliv patient and thorough. I presented him with a snarl of interlocking problems related to water damaged electrical systems and a few days later he delivered a 100% perfect job and the cost was a great deal less than I expected. More