Clay Cooley Volkswagen Of Richardson - Service Center

I called Boardwalk VW due to a recall letter that i received in the mail. Jeff called me back in less then 30 minutes to help me out. He was very kind and i felt like i was the only customer he had. received in the mail. Jeff called me back in less then 30 minutes to help me out. He was very kind and i felt like i was the only customer he had. I had a great experience and I will definitely return for future service. More

Even thought I drive a Toyota Tacoma, they changed my oil in no time. Everyone was very professional and courteous, especially Jeff Fagan. I will be back when I need any service done on my truck, not to in no time. Everyone was very professional and courteous, especially Jeff Fagan. I will be back when I need any service done on my truck, not to mention I will recommend this to my friends and family . More

Kenny was such a great help with getting my car fixed. He was in constant communication with me during the entire process. I was never left wondering when I would hear something about the car. Kenny kept me was in constant communication with me during the entire process. I was never left wondering when I would hear something about the car. Kenny kept me informed every step of the way. I have dealt with other VW dealerships and service departments before, and Boardwalk VW, and Kenny Smith, really made me feel like an important customer and taken care of. More

I recently bought a used Volkswagen EOS in Flowermound. The dealership I went to recommended that I try the VW dealership out there, which I did. The quality of work they did was wonderful and they were v The dealership I went to recommended that I try the VW dealership out there, which I did. The quality of work they did was wonderful and they were very friendly when I was in the store. The problem was they never returned any of my calls or emails when I asked for quotes of future work. Overall the communication even about the work I was having done in there shop was poor. Therefore, I decided to give Boardwalk a try. What a GIGANTIC difference in service, and even friendliness. Bob was extremely professional, prompty attended to me even though I was a brand new customer and my initial service was kind-of small. He thoroughly checked out my car, adviced me about things I did not know about, and really made me feel welcomed and appreciated as a customer. Just recently I went in for another service. Same wonderful experience and they even washed my car...which it needed!! He promptly priced future work I wanted done and advised me about when to do certain maintance as well. I will definately be back. I love, love, love my EOS and plan to be a long-term customer! Thank you so much!!! More

Nicole and Boardwalk VW Richardson are awesome to work with. Very friendly and attentive to all your needs. I went in for my 10k mile care free service and Nicole went above and beyond in helping get my k with. Very friendly and attentive to all your needs. I went in for my 10k mile care free service and Nicole went above and beyond in helping get my key programmed to roll up and down my windows from the remote itself. I was expecting to be charged a fee for this as others in different areas get charged for extra programming, but when Nicole called, she said everything had been taken care of and at no charge to myself. I highly recommend this dealership for sales and service. You will not be disappointed! More

I came for a Engine Oil change, and to my surprise it was very quickly done. Nicole was very friendly and answered all my questions. very quickly done. Nicole was very friendly and answered all my questions. More

Came in to get a inspection and oil change. Terry kept me informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! More

Bob & Gary are dedicated giving 100% to customers walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the cust walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the customer what they want and need. More

Since moving to Richardson 7 years ago, we have been to Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have to admit that when we come to Boardwalk I feel absolutely comfortable that my wife's car is taken care of and that all service recommended is reasonable. Unfortunately I do not feel the same when I take my vehicle to the Chevy Dealership. Believe me wife does not let me forget it. But I have to admit, Boardwalk is simply better. The work is done in a timely fashion. The staff tells us what to expect, we have had no unpleasant surprises. One of the reasons we feel so confident in the service we receive is the people. For example Tie Johnson is, "Da Bomb." Like the rest of the staff, she has a smile on her face, when/if you meet her you will find that she is engaged and knowledgeable. When you meet people who care they stand out. I am thankful that we have Tie to call upon. Tie is not alone, she is supported by Service Director Jason Lederer. I was so impressed with Tie, I felt compelled to share our experience with Jason. I think the fact that Jason recognizes that Tie is an asset speaks volumes about him and the organization. As long as we keep getting this level of service Boardwalk has our business. More

I have an intermittent problem with my A/C unit that has been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and see whare it was leaking. That visit cost me about $350. I brought the vehicle back in a second time and this time Jeff said that the tech had looked at the log in the on-board computer and found that the condesation unit's fan was cutting off when at idle and that this was caused by a bad battery. So, they replaced the battery (at a cost of almost $400) and sent me on my way. When I asked why they had not diagnosed the problem correctly on my first visit, I got immediate respones indicating that they would make it right. When I brought the vehicle back in to have a part installed that I had ordered, I reported that the A/C problem had occurred again. This time they kept the vehicle 2 days but were unable to reproduce the problem. I told them that I would continue to drive the vehicle until the A/C stayed broke. When I when to check out, I found that Jeff had comp'ed the price of the part that I had ordered ($130) and the entire amount of this visit's service as well as putting a $170 credit on my account. I appreciate Boardwalk VW's desire to get it right and do right by their customers. More