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Clay Cooley Volkswagen Of Richardson - Service Center
Richardson, TX
665 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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665 Reviews of Clay Cooley Volkswagen Of Richardson - Service Center
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May 07, 2011
I took my 2011 Jetta in for it's 10k service and a few other minor things that needed to be repaired. Jeff was very helpful, friendly, and communicative about what was going on. The work done to my car wa other minor things that needed to be repaired. Jeff was very helpful, friendly, and communicative about what was going on. The work done to my car was done very well! They made everything very easy. Thank you. More
by amandawalls
Employees Worked With
Jeff Mauldin
April 20, 2011
Bought my Passat used but have had all service done with Boardwalk VW of Richardson and always used Terry Granger for service. Both Boardwalk and Terry have always been polite and very customer friendly. I' Boardwalk VW of Richardson and always used Terry Granger for service. Both Boardwalk and Terry have always been polite and very customer friendly. I'll always have my work done here and use Terry as my service associate. Steve Golman Happy Customer More
by golman915
Employees Worked With
Terry Granger, Terry Granger
March 13, 2011
Everything about my experience here has been great. I bought a new 2011 Tiguan in December of 2010 after shopping extensively. This was the best deal and the best customer service I experienced. The ser bought a new 2011 Tiguan in December of 2010 after shopping extensively. This was the best deal and the best customer service I experienced. The service advisor I had on our first service was friendly and proactive in getting everthing done right and then even had our car washed before she gave it back to us. More
by robertpratt2
Employees Worked With
Steve Lin,
February 23, 2011
THIS IS THE SECOND TIME I HAVE USED THIS DEALERSHIP FOR SERVICE, BOTH TIMES THEY HAVE KEPT THERE WORD ON TIMING, PRICE & FIXED WRIGHT THE 1ST TIME,I HOPE THEY KEEP THIS UP & OTHER DEALERSHIPS WOULD DO THE SERVICE, BOTH TIMES THEY HAVE KEPT THERE WORD ON TIMING, PRICE & FIXED WRIGHT THE 1ST TIME,I HOPE THEY KEEP THIS UP & OTHER DEALERSHIPS WOULD DO THE SAME,TO ALSO ADD THEY ARE NOT THE CLOSEST VW DEALERSHIP TO ME,ONE MUCH CLOSER,THEY ARE ABOUT 30 MILES AWAY , BUT IS WORTH IT, THANKS AGAIN DOUG MILLER. More
by DMDM
Employees Worked With
JEFF MAULDIN
February 08, 2011
I have used Boardwalk for over ten years to service two jetta deisels- I couldn't ask for better! And the vehicle is the best too! From my Senior Service Advisor Bob King to the courtesy valet Javier - eve jetta deisels- I couldn't ask for better! And the vehicle is the best too! From my Senior Service Advisor Bob King to the courtesy valet Javier - everyone associated with the service on my vehicles are courteous, knowledgeable and dependable. I guess I'll always have to buy VW's because I would take a vehicle anywhere else. Of course my '06 Jetta Diesel is the best! More
by ladygem54
Employees Worked With
Bob King, Robert King
August 16, 2010
My wife and I are from Little Rock and went to Dallas for the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat the weekend. Our car, the week prior, had an engine light come on. We took it to our local dealer in North Little Rock and they claimed it was heat related. Outside temps have been over 100 for a week or so. The local dealer just said to drive it and it would be fine when the weather cooled down. On our trip to Dallas the car started shutting down on us. It would run about thirty minutes then quit. We were close to Dallas when this started happening so we limped it in. I had no appointment but just showed up Saturday morning at Boardwalk VW. I told John our problem and that we needed to go home Sunday and would love to take our car with us. I was prepared to have to leave it because we found out after the service dept ran some tests it was a fairly severe problem with the high pressure fuel pump. I was amazed when John called me Saturday around 4:00pm and said the car was ready. We went back to the dealer and picked up our car and John even took my rental to turn in for me on Monday. We drove our car back home on Sunday and it is running great. I am very pleased with the service and would like to thank John and the techs that took care of our car so quickly on Saturday. More
by jpric
Employees Worked With
John Perez
March 12, 2010
Outstanding visit. We are from Waco but were in the area and needed to get our Jetta fixed. We had been to the dealership where we purchased our VW, but had no luck. The service department treated us like and needed to get our Jetta fixed. We had been to the dealership where we purchased our VW, but had no luck. The service department treated us like a valued customer. We did not buy our VW there, but will buy our next there. thank you More
by lrkpt
Employees Worked With
Bob King
February 28, 2010
I take my car to Boardwalk VW for all work needed on my car. They take excellent care of me and I am very picky about the service I receive. I work in a business where my customers are surveyed on my wor car. They take excellent care of me and I am very picky about the service I receive. I work in a business where my customers are surveyed on my work so I take this very personally. I am consistently THRILLED with the friendliness and knowledge I get from Josh. He gets the routine maintenance done on my car before I can even think to call and check on it. I have purchased and maintained 4 Jetta's with this dealer and would recommend them to everyone! More
by teriaggie95
Employees Worked With
Josh Floyd
February 24, 2010
To Whom it May Concern; I currently reside in To Whom it May Concern; I currently reside in Arlington,Tx, but was in Collin Cty and your dealership has always serviced my vehicle. When I spoke wi To Whom it May Concern; I currently reside in Arlington,Tx, but was in Collin Cty and your dealership has always serviced my vehicle. When I spoke with Mr. Smith about what I needed, he treated me fairly. Very easily, I could have gone to a local VW Dealership here, but because of your service and Mr. Smith, I will continue coming to Richardson for my service and repair needs. Thank you, Robert A. Smith More
by bosmith
Employees Worked With
1
February 15, 2010
Brandon took the time to listen to the symptoms of my problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because the service guy basically blew me off. You see, we've had a problem with the headlights on our Passat since the day we bought it (used, from a third party, not a dealer). In the end, it turned out there was a problem with the bulbs. But for the last year, we've driven around with barely any more light that that produced by the driving lamps because the first service tech with whom we spoke didn't check anything and insisted the lights were working fine. Part of the problem was that I expressed concern about the lights not getting any brighter when I switched from daytime running lamps to headlamps. The first tech (at the other VW dealer) just told me, "that's how they work," and that they were fine. Brandon, on the other hand, listened when I described the other symptoms, such as a failure to light up street signs or the reflectors on parked vehicles. He advised that the switching mechanism might be fine but that the lens aim or bulbs may be the problem. It turned out the bulbs needed to be replaced. Thanks to Brandon, we can now drive safely at night, and we enjoy our Passat even more than ever. Thanks Brandon!!! More
by rmorehouse2000
Employees Worked With
Brandon Boldon
