Clay Cooley Volkswagen Of Richardson - Service Center

Great service, always friendly and very responsive to my needs and always in a timely manner. I would recommend this dealership to anyone for both sales and service. needs and always in a timely manner. I would recommend this dealership to anyone for both sales and service. More

I had several issues with my Passat including 3 recalls, a check engine light, and a sunroof that was stuck in the open position. I was able to conveniently obtain an appointment at Boardwalk VW in Richard a check engine light, and a sunroof that was stuck in the open position. I was able to conveniently obtain an appointment at Boardwalk VW in Richardson using their website. Jeff Fagan is my service manager and he was not only friendly, but very professional and was able to describe the issues that he found with my car in a way that I could easily understand. He went out of his way to make sure that the issues with my car were resolved quickly and as inexpensively as possible. He also helped me lay out a plan as I have to budget for future repairs that my car needs. All in all, I had a wonderful experience at this dealership and highly recommend it! Thank you Jeff for being so wonderful! More

I have been a Boardwalk VW customer for years now. I serviced my 2001 Jetta there and now I am servicing my 07 GTI which I bought from Boardwalk there as well. I will ALWAYS recommend this as the # VW d serviced my 2001 Jetta there and now I am servicing my 07 GTI which I bought from Boardwalk there as well. I will ALWAYS recommend this as the # VW dealership in the area. I have nothing but great experiences with the staff. They always go above and beyond to keep me happy and my car well serviced. More

My experience dealing with Bob King and Boardwalk VW has always be professional. They make it very easy to set an appointment. They are very detail oriented and always do what they say. They keep you upd always be professional. They make it very easy to set an appointment. They are very detail oriented and always do what they say. They keep you updated on your car and even do a detailed check on the vehicle to alert you of any future problems before they occur. I hightly recommend this dealership and have been very pleased with the treatment I get. More

I would recommend this dealer to my associates because of the friendly service. I dealt with Brandon Boldin who was courteous, informative and very helpful. the friendly service. I dealt with Brandon Boldin who was courteous, informative and very helpful. More

My check engine light came on and my car was doing weird things. When it was in park, the engine would start to rev and my rpms would be all over the place. I called Terry on Thursday and he was able to squ things. When it was in park, the engine would start to rev and my rpms would be all over the place. I called Terry on Thursday and he was able to squeeze me in for service on Saturday morning (the busiest day at Boardwalk). When he called me and told me the problem I asked him to check and see if my extended warranty covered the service. Even though it didn't :-( he kindly gave me a discount on the service as well as a discount on a much needed oil change. He was very patient with me and my request to check with my extended warranty company because he had to wait until Monday to get a response. The shuttle driver (I believe his name was Edmond) was very professional throughout the entire process as well. Overall, I had a great friendly experience at Boardwalk Volkswagen and I would definitely recommend them to others. More

I am glad I ran into Tayari, as she helped me out a great deal with my situation. The work required a couple of days, and she helped me out with a loaner vehicle in the meantime and she kept me updated as th deal with my situation. The work required a couple of days, and she helped me out with a loaner vehicle in the meantime and she kept me updated as the days progressed. More

My first visit to Boardwalk. Ms Johnson was attentive, courteous and helpful. Three minor issues; she took care of one right away, and others were taken care of correctly and in a timely manner. They prov courteous and helpful. Three minor issues; she took care of one right away, and others were taken care of correctly and in a timely manner. They provided a ride to/from work-very nice. I had to wait 10-15 minutes for car, which was surprising, since I was picked up after I received notice the work was complete. Ms Johnson followed up to minimize the wait. I appreciate her help and attitude throughout. More

Great staff, clean shop and they do what they say. Follow up was awesome and the quality of the repairs were outstanding. Never get disappointed at Boardwalk VW. Follow up was awesome and the quality of the repairs were outstanding. Never get disappointed at Boardwalk VW. More

I was very relieved to find that there was a solution to the problem I was experiencing with repeated tire pressure alerts. Park Cities Volkswagen continued to tell me that it was the weather when the aler the problem I was experiencing with repeated tire pressure alerts. Park Cities Volkswagen continued to tell me that it was the weather when the alert had triggered every weekend for four weeks, Park Cities service department told me there was nothing in the tires even though the alert would go off regularly on the same interval. Finally when the Park Cities service representative told me that they could take the tires off and submerge them in water if I were willing to pay $150, I decided to go back to the great guys at Boardwalk in Richardson despite the distance from my home, and I am glad I did. The Park Cities person told me that if it were her she would just go to Tire Discounters across the street. She didn't even bother to check the computer to see that I had extended tire protection, which Billy did tell me when he and his crew spotted a huge construction nail in one tire in a location that couldn't be mended and a smaller nail in another tire that could be repaired. I will continue to have my New Beetle Convertible serviced a Boardwalk, and if I decide to lease another VW in 2013 it will be from Boardwalk NOT Park Cities. Interestingly but not surprisingly, I have had several encounters with Park Cities but have never been asked for feedback after the service. Sorry this review was so much about them, but I'll close by saying that the dissatisfaction I had with Park Cities was displaced by the satisfaction from working with Billy Cooper and his crew. Thank goodness if there has to be a really bad one there is an even better good one in the same area. More