Clay Cooley Volkswagen Of Richardson - Service Center

gary blakely as a sales man, for one. great to work with. helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service depar helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service department also great. covered some stuff on my car just now when it was out of warranty. it just went out of warranty and they still covered a couple items just because it was close and they want to retain a good customer. i'm really pleased with this dealer and their products. More

Service was good. Nicole was friendly and kept me well informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center r informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center rivaling Mercedes or BMW. More

Overall, the service department at Boardwalk is awesome. They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. T They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. The engineering, in my opinion, was poor. For example, the price to fix a bad sensor for my electronic parking brake was $350. For my recent visit, to fix a bad temperture sensor was $600 - almost all of this was labor. I am very disappointed in the German engineering that went into this vehicle. Even simple things like the interior have worn much faster than expected - material is peeling off of the interior door handles and the center console knobs have paint flaking off. While the car drives really well, the attention to details by the German engineers was extremely poor - they did not design the car with service in mind. More

I have used this dealer for a few years now. It has been an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of service. Of the five VW service centers I have used across the country, Boardwalk is in my top two. More

Service was simple to arrange, staff was very friendly and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! More

Jeff has been great to work with. He is a great asset to your company. I would recommend your Dealership solely based on Jeff professionalism. your company. I would recommend your Dealership solely based on Jeff professionalism. More

Seems to be a really good shop. Am used to Mercedes - Benz dealerships, so I am favorably impressed. Time will tell as I vist to have warranty service performed over the next three years. I understan Benz dealerships, so I am favorably impressed. Time will tell as I vist to have warranty service performed over the next three years. I understand surveys are important, but it seems like Boardwalk has a lot of them. Can they effectively digest all this info? More

I have been taking my two Jetta VWs for service here since 1985. I have always received great service at a fair price. Being a female it is comforting to know that the car is maintain correctly and the since 1985. I have always received great service at a fair price. Being a female it is comforting to know that the car is maintain correctly and they check out and suggest repairs that I am not aware of needing. Just this past week I was taking a long trip and knew I needed tires before leaving town - what I did not know is that my brake pads were in dire need of replacing - thanks to Kenny I drove out on Saturday morning knowing that the car was at it's optimal safe condition! More

Billy Cooper at Boardwalk Volkswagen in Richardson, TX may be the best in the business. I am on my 2nd Jetta and have gone to him for over 10 years. Even when I lived in LA for 4 of those years, I still may be the best in the business. I am on my 2nd Jetta and have gone to him for over 10 years. Even when I lived in LA for 4 of those years, I still called him for advise. Would never dream of going anywhere else and if you want to feel 100% positive you are getting a good deal, see Billy! Jeff More

I have continually returned to boardwalk Volkswagen of Richardson because of the great customer care that I receive. Kenny Smith is the service employee I ask for due do him always acting as a professiona Richardson because of the great customer care that I receive. Kenny Smith is the service employee I ask for due do him always acting as a professional and providing high quality customer care. This consist of informing me of the duration,price, and type of maintenance and contacting me of any details that may have changed upon inspection of my vehicle. I have yet to have a negative experience with this dealership and will continue to recommend it to friends and family. More