Clay Cooley Volkswagen Of Richardson - Service Center

I scheduled my car for a regular oil change. I also asked that a noise that I thought was unusual be investigated. Ms. Johnson saw me come for the appointment, and even though it was past time for her asked that a noise that I thought was unusual be investigated. Ms. Johnson saw me come for the appointment, and even though it was past time for her to go home, she greeted me enthusiastically and took over the checkin of my vehicle. It had been several months since I had seen her last; I am amazed that she remembered my husband and me so clearly. She listened carefully when we described the noise and she made appropriate notes, promising that the technicians would listen both when the car was started cold the next day and also as it was being driven. Then she did something I have never seen a representative do when we brought in a vehicle. She checked the oil level! She verified that it was fine. When she called the next day, her message was cheerful and professional, stating that the car was ready. As I was leaving and having a conversation with one of the personnel about my confusion concerning how a coupon I used had been applied, Ms. Johnson approached and in a few sentences explained the whole situation clearly to me. More

Jeff Fagan gave me the best service I have ever received from the service area. Jeff showed real concern about my satisfaction and followed up on everything he promised. I took the time to send the Servic from the service area. Jeff showed real concern about my satisfaction and followed up on everything he promised. I took the time to send the Service Director a note of thanks for the excellant service I received from Jeff. Thanks Karen Shields 214 546-7114 More

Just excellent service over all for over 10 years I know I can always depend on you guys for all my car needs Brandon is the very best Thanks Susan Augustine I can always depend on you guys for all my car needs Brandon is the very best Thanks Susan Augustine More

They treat you like family. My mechanic always gives me options for choices based on the financial capability for myself and other customers. He always checks the pertinent maintenance needs before they n options for choices based on the financial capability for myself and other customers. He always checks the pertinent maintenance needs before they need to be done so I have a choice on how and when i want to do it. More

The visit was very nice. The waiting room is very comfortable, but if you don't want to wait then they will call Enterprise to come pick you up and get you a rental car. Jeff is always making sure th comfortable, but if you don't want to wait then they will call Enterprise to come pick you up and get you a rental car. Jeff is always making sure that the work that is done is what you wanted and always trying to get it done as fast as possible. More

IT WAS NICE HAVING FRIENDLY CUSTOMER SERVICE FROM JEFF, HE KEPT ME POSTED AND UP TO DATE ON MY VEHICLE AND HAD IT READY SAME DAY. HE KEPT ME POSTED AND UP TO DATE ON MY VEHICLE AND HAD IT READY SAME DAY. More

Was shopping for tires and found that the dealership was easily the cheapest place. The service representative was very friendly and informative and got me a good deal for what I wanted. He seemed to want t easily the cheapest place. The service representative was very friendly and informative and got me a good deal for what I wanted. He seemed to want to get me the best tire for the price instead of trying to sell me the most expensive thing there. Got a rental car for the the day. My car came back washed, waxed and vacuumed and the service was excellent. Highly recommended. More

Have use Boardwalk VW in Richardson for all of my maintenance and repairs on my 2006 Jetta. I have been very happy with the service writers and work quality. I highly recommend them. maintenance and repairs on my 2006 Jetta. I have been very happy with the service writers and work quality. I highly recommend them. More

Nicole was very helpful as was everyone I have delt with for the last four years. My relationship began in 2007 when we purchased the 2006 Jetta TDI from Gary Blakely. for the last four years. My relationship began in 2007 when we purchased the 2006 Jetta TDI from Gary Blakely. More