Clay Cooley Volkswagen Of Richardson - Service Center

Nikki was very helpful and the work was up to standard. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait. More

Billy was friendly and very helpful. The work I had done was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. was a 40,000 mile check up for a 2010 Jetta. Everything works great and the price was great. More

Boardwalk has been a pleasure work with. I've purchased two VWs from them and have had nothing but excellent service and care. Great Job! two VWs from them and have had nothing but excellent service and care. Great Job! More

I have always been happy with the service we receive at I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appoi I have always been happy with the service we receive at Boardwalk. They are on time and friendly. It is easy to call and make a service appointment. I love getting email reminders for the appointment. More

If you want the best customer service, visit Boardwalk Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have Volkswagen and for sure ask for Brandon Boldon. Brandon is extremely knowledgeable about VW and his customer service is impeccable. You never have to worry about your car when there and with him, just know, you will be taken good care of. Brandon will follow up with you, make sure you are happy and will do whatever it takes to make sure you come back and you are satisfied. I wish all the service departments were like Boardwalk. Thanks More

I recently had some service issues with my VW Jetta and used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a pr used your dealership for the first time. I was fortunate to be helped by Kenny Smith, who addressed all of my concerns and offered solutions in a professional, knowledgeable, and friendly manner. It is for this reason that I have rated Customer Service and Friendliness at 5. I rated Quality of Work at 5 because there is no indication that it deserves another score. My overall experience was a 5. The waiting room is designed with the customer's comfort in mind. Also, Kenny would come by from time-to-time to give me an updated status of my repairs. I rated price at 5 because this was warranty work. I will continue to use your Dealership for my service needs as I was most impressed with your desire to provide superior customer support. Thank you. More

David is always great to work with. He is accommodating, helpful and I plan my visit around his work schedule. Please tell him thanks. Ben helpful and I plan my visit around his work schedule. Please tell him thanks. Ben More

Car in for its 24K Service cost covered by VWoA + Recalls + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at + Warranty Great Service Team to work with. My only comment is that Dealership recently removed their late opening hours (->22:00) and now close at 19:00 which meant they had to keep the car and complete the recalls the following morning. I miss these late hours.. More

I didn't schedule an appointment to have an oil change but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on t but I definitely waited a long time before anybody came to me; about 2 minutes or more. And I saw several service reps and only one of them was on the phone while the others were in front of their computers. The gentleman who greeted me went to one of the service reps and the service rep came over to the vehicle. He didn't share his name with me but said that he was busy doing something on the computer. I told him that I just needed an oil change and I would stay while it was being service. I appreciated the time it took to complete the task plus wash and vacuum the car. But I was disappointed in the service rep. After the car was service he didn't personally come over to me or anything. He gave the paperwork to the cashier and walked back....wow. I actually wanted to talk to him about the car. Since I had over 80,000 miles, I thought he might share with me some needed serviceable items in the near future. He missed an opportunity. Despite the fact, he didn't go over with me what was done. Yes, it was a routine oil change but the mechanics may have put something in the notes after changing the oil. Basically, I felt ignored. Lastly, the cashier did have something bring up the car so I wouldn't have to go over to it... I appreciated that small gesture. More

Always a pleasure working with David. Makes sure that my car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David car is repaired promptly and properly. I would recommend anyone going to Boardwalk to ask for David More