Clay Cooley Volkswagen Of Richardson - Service Center

My most recent service was an issue related to an accident last spring in which a part failed that should have been replaced as part of the body work related to the accident. Bob King identified thi accident last spring in which a part failed that should have been replaced as part of the body work related to the accident. Bob King identified this as an issue that needed to be covered by insurance through a supplemental claim. When it was difficult to get the insurance company to respond on a timely basis he put me in a loan vehilce and continued to 'bird dog' the insurance people until they approved the work. Bob was persistant, polite, and very professional. I enjoyed working with him. More

From the time I came into the service department to the time I left, Terry was very pleasant. He was able to get the price down and he got me a rental car. I will definetely be back in the future and I wil time I left, Terry was very pleasant. He was able to get the price down and he got me a rental car. I will definetely be back in the future and I will spread the word about the service. More

Jeff Fagan is awesome to work with! He really makes each visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well visit pleasant and as smooth as possible. Jeff goes above and beyond the call of duty to meet your needs and give you the most sound advice, as well as maintaining great contact with his clients to ensure the best care is given. HIGHLY RECOMMEND! More

I have been going to this dealership since I bought my GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the repairs, don't argue what is not needed, etc... And for friendliness, I listed few of their employees which I remember because they specially helped for one reason or another and I happen to have their cards, but truth is that all were good. Also, thank you to the shuttle service driver (sorry, I don't remember his name...) which was timely the few times I had to use his services. More

was a great experience and didn't have a long wait - the vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway vehicle was cleaned and washed and it was greatly appreciated a i was wanting to wash the car anyway More

Service was performed quickly. Service manager honored VW competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of competitor coupon which made the price outstanding for an oil change. Techs who service the car are not as careful cleaning up (thorough wipe down of minor spills/drips) after performing the work as I would prefer. Nice touch is the courtesy car wash provided. The service hours meet my needs well. The waiting area is very comfortable, WiFi capable, television and well stocked with snacks and beverages. I would recommend to anyone requiring VW certified repairs. More

We all know Volkswagen is stellar in customer service. My last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which make last visit was no exception. I did not make an appointment - took advantage of the quick service offer. I own a 2009 CC (bought it in '08, which makes me among the 'first' to own the sleakest ride in the nation!). So on this visit, I arrived at 3:00pm and needed a headlight replaced, oil change, and inspection. I also had a prescheduled 5:00pm important appointment. When Jeff Fagan offered to assist me, I informed him of all this and asked if I should return on another day (there were several cars ahead of me). But he promised to take care of me. He did just that! Instead of my having to worry and wonder, Jeff not only took the time and visited with me twice in regards to the progress, but he also checked on my warranty coverage. So not only was the process handled in a superbly expeditious fashion, but I arrived at my 5:00pm appointment turning heads (my vehicle was spotless!) with 15 minutes to spare! More

Jeff was great. He followed up when he said he would and kept me up to date through the entire process. The car was even ready and waiting when he had promised. His appreciation for my time and commitment t kept me up to date through the entire process. The car was even ready and waiting when he had promised. His appreciation for my time and commitment to service is a testament to his professionalism. More

The service manager, Jeffrey was very helpful. He went out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we out of his way to ensure that I received extended warranty coverage on the repair, and assisted in getting the same kind of coverage on another VW we purchased at the dealer. More

The service guys are always friendly and prompt. I don't feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at th feel like they are trying to make money as I have experienced at other dealers. The service guys always keep you informed when you are waiting at the dealer. More