Clay Cooley Volkswagen Of Richardson - Service Center

The entire crew at Boardwalk VW has been great - especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the serv especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the service process. Doesn't matter if it's for a simple oil / filter change or other (BTW - we had only two warranty visits for our CC, both relatively minor). The extended service hours, including Saturday, are much appreciated. More

Thank you so much, Bob, for taking care of me once again. I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should b I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should be done. Preventative maintenance and fixing problems, Bob is the best! I highly recommend working with him. I've gone there with my Golf, Jetta & now my Passat. More

The above scale is so broadly defined that there is no differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians wh differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians who we have much less confidence in and would not provide a rating that is nearly as high. When you have what my wife and I consider to be a car that has more problems than we expect a Volkswagen to have, it tends to color your perception of the customer service experience in a slightly negative way even before you bring the car for service. The problems always seem to be eventually repaired and the car gets back to running fine, so I guess all is well that ends well. Everyone we have come in contact with at the dealership has been extremely courteous and friendly. Even when we have had serious issues resulting in our meeting with Service Manager, Jason Lederer, he was attentive to our concerns and addressed our needs in a completely satisfactory manner. Baseed on the above, it is easy to see that a good rating is all that I can give for Overall Experience. When things break in the car that you don't think should break and you have to pay for them, then it becomes hard to think your getting a great price. More

I bought my New Beetle 2-1/2 years ago and except for a flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and flat tire, I've not had anything go wrong with it. So I've been a somewhat infrequent visitor to Boardwalk -- just oil changes and inspections (and the tire thing) And I sometimes stop by to get my tires aired up. But Gary Blakley, the fellow who sold me my car, has continued to send cards and letters and keep in touch with me and make me feel like he really cares that I'm happy with my car and with the service I get when I do go in for something. And everyone there is just as nice as he is -- I really don't know where they get those people! Sensitivity training? Everyone, and I do mean everyone, that I have dealt with at that place is just great. The price is ok, I haven't shopped around to see who charges what for oil changes, but I'd rather have it done there anyway. More

As always, both Jeff and the entire Boardwalk staff were not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Board not only friendly, but always very professional and caring. I would never hesitate to recommend either the people from Boardwalk or the entire Boardwalk team to anyone for either service or purchase of a car. Thank you for all the years of outstanding service. Ruth and Barry More

Professionals in Boardwalk Volkswagen are very detailed in their service. The showed their excellent knowledge and great customer-orientated service. If the price can be lowered, I will be more satisfied. in their service. The showed their excellent knowledge and great customer-orientated service. If the price can be lowered, I will be more satisfied. More

I would have to say that Jeff went way above of his work job to take care of my wife and I. He found the reason why our car was making noises, and also between that time gave us a rental car so we could get job to take care of my wife and I. He found the reason why our car was making noises, and also between that time gave us a rental car so we could get back and forth to work. Now we are working on getting our money back from Rusty Volkswagen because they did not torque down the bolts to our radiator when they last fixed our car. Jeff has also said if they dont give us our money back that he will have his supervisor call his supervisor to get this taken care of for us.. Thank You, Anthony S. Preston More

The service at Boardwalk VW is excellent. The service adviser's keep you informed of the progress of the work that is being done on your vehicle. As usual the cost of repairs at a dealership tends to be adviser's keep you informed of the progress of the work that is being done on your vehicle. As usual the cost of repairs at a dealership tends to be a lot higher than at other places. Apart from the cost I will recommend the dealership. More

Brought my 2005 Passat Wagon into Boardwalk Service Department because I had observed a coolant leak. Despite not having an appointment, Brandon was able to have my car looked at; the mechanic diagnose Department because I had observed a coolant leak. Despite not having an appointment, Brandon was able to have my car looked at; the mechanic diagnosed the problem (leaking coolant flange) and was able to repair it properly within a few hours. We also have a 2004 Passat Wagon that had a minor issue, Brandon got us a quick diagnosis on it while we were picking up the '05, and let us know it was something to keep an eye on, but didn't require immediate attention. When Boardwalk moved a bit further north on North Central, we had our cars serviced by others that were more "convenient", but we were not always happy with the work. Our recent experience at Boardwalk was great, Brandon was friendly and attentive to our needs. We look forward to having our cars serviced at Boardwalk. Want to also mention that we purchased our 2005 from Gary Blakely and Jim Duke, which also was a good experience. More

I hate when my car needs to be fixed but I love knowing that I can count on Mr. Boldon to care of all of my car needs. that I can count on Mr. Boldon to care of all of my car needs. More