Clay Cooley Volkswagen Of Richardson - Service Center

Tayari is great to work with! I had an emergency last year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. Af year in trying to get my daughter's car inspected before she left for college the next day, that we purchased used from a car dealership in 2010. After going to 5 different places trying to get it inspected, I finally called a VW dealership, and it just so happened to be Boardwalk Volkswagen, and Tayari Johnson saved the day! I explained my issue, she asked me a couple of questions, and she told me to come over at 400 that afternoon and she would get my car in the shop and find out what was wrong and why it would not inspect. She also had an idea of what the problem was, before the mechanic looked at it, and she was right. The previous owner took out the original radio and replaced with a non manufactor radio, and they spliced it into the K wire for the OBD reader. Your mechanic, Josh, was able to correct the problem and the car was succesfully inspected, and they had me in and out of the dealership within about 2 hours. I was so pleased with the customer service and the determination to fix the issue. Tayari also offered me a small coupon discount, because I was expecting to only have to pay 40.00 for an inspection, and it cost me over 150.00 for the inspection. They also did a 27 car inspection and car wash for me for free, which I was very surprised. This year when I needed the car inspected in 2012, I picked up the phone, called Tayari and she made me an appointment and the car inspected just fine. Problem was resolved! Tayari is very friendly and has great customer service. More

Was greeted by Nikki Cloud with a smile. She made me feel very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and Jeff Fagan as well, for their helpfulness, courtesy, and attention to detail. They made me feel like I wasn't just another car on the drive. And their were a lot. You can buy tires anywhere, but that kind of service is hard to come by. Thanks again. More

Billy Cooper is my service advisor. He is always very Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get Billy Cooper is my service advisor. He is always very friendly and helpful. Bottom line he gets my car serviced correctly and quickly So I can get back to the important things. Family, friends, And work! More

Great service, I was happy with the loaner car and service Terry provided . The bill not so much but It is me to fault. thanks service Terry provided . The bill not so much but It is me to fault. thanks More

Very Customer Service Orientate. got things done is a quickly manner and informed us indepth of what was done during the service. went out of their way to make this a good experience. quickly manner and informed us indepth of what was done during the service. went out of their way to make this a good experience. More

Whenever I need my Beetle repaired or serviced I take it to Boardwalk VW because they get the job done right. Also great service, especially Tayari Johnson. to Boardwalk VW because they get the job done right. Also great service, especially Tayari Johnson. More

Exceptional service, as usual. This was the first time I've had Tie as my advisor, and she took extra care in getting the car in, arranging the rental and keeping me updated. I appreciate that Boardwalk I've had Tie as my advisor, and she took extra care in getting the car in, arranging the rental and keeping me updated. I appreciate that Boardwalk doesn't hit me with lots of surprises; they let me know what to expect on each service visit. More

I have been driving and therefore had service preformed on vehicles for over 60 years and I have never dealt with a more professional, reliable and trustworthy Serviceman than Bob King and Boardwalk VW! As on vehicles for over 60 years and I have never dealt with a more professional, reliable and trustworthy Serviceman than Bob King and Boardwalk VW! As a non mechanical female, it is great to have someone you can trust! This time finding a short in the heating system in the seats was an affordable repair. Thank you. More

I've done business with Bob King for about 30 years. During that time I've owned 8 different VW vehicles. Though I realize he takes care of dozens of customers, I always feel my business is Bob's numb During that time I've owned 8 different VW vehicles. Though I realize he takes care of dozens of customers, I always feel my business is Bob's number one priority. I trust him and all technicians at Boardwalk VW and wouldn't dream of going anywhere else. These folks get my highest recommendation. More

I just purchased my Volkswagen GTI and had taken it to Boardwalk VW of Richardson for a service request. They were extremely attentive when I pulled up and my Service Advisor Tie Johnson was processing m Boardwalk VW of Richardson for a service request. They were extremely attentive when I pulled up and my Service Advisor Tie Johnson was processing my service request in lestt than 3 minutes of my arrival. My service was completed that afternoon and my service advisor reviewed the work that had been done and made sure it was to my satisfaction. This is the first VW vehicle I have owned and my first services at Boardwarlk VW and my experience was excellent. Well Done! More