Clay Cooley Volkswagen Of Richardson - Service Center

Easy to schedule. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. That being said, the team went out of their way to help explain a few things about our leased vehicle - even to the point of going on a test drive with me. Haven't experienced that before with other brands. I've been surprised and quite pleased with my first VW experience in the 21st century (other experience was when I lived in Germany back in the 1980s). Sadly they do not allow for any modifications to the ECU, that provides direct throttle control (even though the option exists in the program). The factory's insistence on emissions controls creates a risk due to delayed response when stepping on the accelerator. Therefore, overtaking can be more of a threat than with just about any other offering with a turbocharged engine from literally any other manufacturer. But the guys at the dealership were really cool in how they explained it to me. I appreciated their patience and how much effort they put into trying to understand my complaint. FWIW, it's very strange that you want me to rate the people I worked with, but have completely forgotten to add a field with the Service Advisors and technicians (only listing Sales, Finance, and Management departments?). More

Alex is always great! !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I w !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I will continue to be a fan and customer! Thumbs up to your entire team especially Alex!!! More

Very promptly asquing the right questions explaining to me how it works and that they will call me when my car is ready plus it was do clean me how it works and that they will call me when my car is ready plus it was do clean More

Alex Trebor and the Clay Cooley Service Team has always taken wonderful care of my vehicle. Their customer service and attention to my vehicle's needs is top level. taken wonderful care of my vehicle. Their customer service and attention to my vehicle's needs is top level. More

Great service and friendly advisor. Quick work and great shuttle service. Took care of the issue Quick work and great shuttle service. Took care of the issue More

Dj/manager with the service department went out of their way to make sure I was completely satisfied. way to make sure I was completely satisfied. More

My service advisor is the main reason I drive from Forney to have my car serviced. to have my car serviced. More

Alex is always the best service team member in my mind for the past 10+ years. Good job Alex! for the past 10+ years. Good job Alex! More

As usual Brian and Amanda were super helpful after a rough start with my car purchase. rough start with my car purchase. More

I will buy another vehicle from Clay Cooley VW. I've had nothing but good experiences with the service department going above and beyond to help me. I've had nothing but good experiences with the service department going above and beyond to help me. More