Clay Cooley Volkswagen Of Richardson - Service Center

We have been dealing with this dealership since 1996 and have experienced only the finest examples of honesty and helpfulness. We have about a 19 mile one way trip to the dealership and have to pass one on have experienced only the finest examples of honesty and helpfulness. We have about a 19 mile one way trip to the dealership and have to pass one on the way. We have never considered going to another dealership. We have full confidence that if we are told there is a need for a repair, then there is indeed a need. Everyone goes out of their way to be helpful (even to coming to out house to drop off an item). Our only disappointment is that VW Corporate has chosen not to offer a diesel Passat Wagon this year; we were waiting for it and ready to buy. Sadly, there is not one to buy at this time. However, this is certainly not the fault of the dealership; I"m sure they wish there were a diesel Passat wagon to sell us! Since we have only 54,000 miles on our 2004, we can wait and enjoy the one we have! Merita and Steven Hurst More

Best price for overall service dealership or other. Service advisors are friendly and knowlegable. My last oil change January 2012, synthetic oil and filter including tax $71. You can't find it c Service advisors are friendly and knowlegable. My last oil change January 2012, synthetic oil and filter including tax $71. You can't find it cheaper. Car wash after every service. Most service in an hour. More

Being new from AZ.we choose Boardwalk Volkswagen for service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You service needs for our (2) volkswagens.I know we made the right choice.Mr. Granger treated us like we were his old customer.We will be back. Thank You.Frank Trevino. More

I have visited Boardwalk VW on many occasions and I always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized always receive great service from Brandon Bolden but on this visit Mr. Bolden was no longer with the dealership. I saw Ms. Johnson whom I recognized from previous occasions in which she has assisted me and she immediately ask me if I needed any help. I’m always worried about getting a good service representative when I go to the dealer but Tayari Johnson always but my worries to rest because of her Professionalism, Friendliness and Courteous ways. Thanks Ms. Johnson for your continuous professionalism and consistency. More

I arrived at the dealership close to closing time, and Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early th Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early the next morning, and Bob assigned me to Terry Granger, saying he would make sure Terry had the whole story. Their connection was great, so that I didn't have to repeat the explanation the next day. I got a ride to work, which turned out to take a long time, in the rain with morning traffic, but the driver (Frank? sorry I'm not sure of his name) was very pleasant and drove carefully. Terry updated me by phone when part of the assessment was done, and then again when it was all done. It was important to me that when I decided not to have one non-essential part fixed, there was no pressure. I questioned another, and Terry put it in short, plain terms that the inspection would not pass without it. He got me a 10% discount for one of the items. The car was ready to go after work, so I didn't have to wait after I arrived. It was shiny and clean. Bob came to make sure I got an clearer explanation about the reason one of the parts had broken. I haven't had to take the car back for inadequate repairs since then. I don't believe it was coincidence that Terry was assigned to me, as he had been for my husband on his last visit. More

Everytime I have my vehicle serviced at Boardwalk, I walk away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. was Nikki Cloud, and she was very attentive, thorough, and fast. Thank you! More

I really enjoyed my service person. She was very friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service t friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service they try to persuade me to get more service done to my car than needed at that time. Tie did not, she made me feel very comfortable and I will request her from now on! More

I took the car in for an oil change, a mystery noise, and complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me prom complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me promptly with a complete list of the issues that needed repair and the cost and the time required for service. Some of the repairs were discretionary and Billy helped me think through that. I also suggested it might need shocks and he said no, thereby passing up the opportunity to sell me something I didn't need. The car was ready at the promised time and price and it looked like it just came off the showroom floor, although it's nine years old. I have dealt with Billy for service since we bought the car from Boardwalk in 2002. He's the reason we keep going back there for service even though there are VW dealers closer to us. More

The service department did an outstanding job to ensure customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back i customer satisfaction - as a always. I know when I bring one of my vehicles in for service that it will be taken care of well and I receive it back in perfectly working and clean condition. More

Customer service and auto repair service are always top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. top-notch and of superior quality. Tayari is knowledgeable, forthright, and dependable and a credit to the Boardwalk staff. More