Clay Cooley Volkswagen Of Richardson - Service Center

Kim provided truly exceptional customer service. This went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to help me out and it reached the level of becoming personal for him. Kim represents the best example of customer service and his actions go a long way to contributing to a memorable consumer experience with the VW brand and this dealership. More

Boardwalk Volkswagon staff have been the best. They are helpful on the phone and the service team have always strived to return my vehicle promptly. They follow up and do what they promise. It doesn't helpful on the phone and the service team have always strived to return my vehicle promptly. They follow up and do what they promise. It doesn't get much better. More

I do not recommend many service dept or advisors BUT Kim Lewis at Boardwalk Volkswagon is the BEST experience I have ever had. I have had tons of bad experiences with service departments. This is one advis Lewis at Boardwalk Volkswagon is the BEST experience I have ever had. I have had tons of bad experiences with service departments. This is one advisor is friendly, very thorough and the best part you do not find very often anymore HONEST. Also does what he can to beat or meet competition. Service is expensive everywhere nowadays. But Kim Lewis tries to get you the best and most for what your paying for. Want the best service you have ever experienced at a dealership service dept? This is where you get it and Kim Lewis is who you use! More

Boardwalk does seem to care about customer service, which is getting to be unusual these days. Nice comfortable area to wait while they work on the car, and I usually wait, because they normally finish quick is getting to be unusual these days. Nice comfortable area to wait while they work on the car, and I usually wait, because they normally finish quicker than they estimate. More

Terry was extremely helpful, curteous, and fair. He was prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here. prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here. More

Kim did a great job of taking care of me and my fiance! He was willing to work with both of us, which was great for me because I don't know much about cars. He made sure everything was taken care of in a He was willing to work with both of us, which was great for me because I don't know much about cars. He made sure everything was taken care of in a very timely matter and called once everything was ready. I was stressed about the price of the entire job, and he offered us a discount that he called "the honeymoon special!" I would highly recommend anyone to visit Kim at VW. More

Bob King always goes out of his way to take care of my service needs whenever I bring my 2006 Jetta TDI in. Every experience is better than the last one! service needs whenever I bring my 2006 Jetta TDI in. Every experience is better than the last one! More

There was a little difficulty communicating at first. There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the names of the two mechanics who have gone to school on the Rialta, but I would say they sure know their business, and I'd recommend them to all Rialta owners. I appreciate the assistance provided to me by Terry Granger the Service Advisor. Re yr question: I prefer to do my reviews of people assisting me after the service is provided and I can think about it with more depth of thought. More

Kim really made a last minute service trip happen for me both on time and his estimate of repair was "spot on". He was very knowledgable with my car problem and kept me informed of the progress along the wa both on time and his estimate of repair was "spot on". He was very knowledgable with my car problem and kept me informed of the progress along the way. Outstanding customer service skills. I highly recommend the service department of Boardwalk of Richardson. More

The rating given Terry Granger is a perfect 5! Terry is always very attentive to the service issue for which I brought my car. He makes sure it's done right, keeps me informed and makes sure my time is re always very attentive to the service issue for which I brought my car. He makes sure it's done right, keeps me informed and makes sure my time is respected. Way to go Terry! More