Clay Cooley Volkswagen Of Richardson - Service Center

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satis to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers. I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be. Thanks for reading. More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Withou multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!! More

Tie Johnson was very informational and whenever she needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an experience to look forward to. More

The service was great, beginning to end. He kept me up to date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. More

I bought my car from this dealership. This was my 10,000 miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The service was performed 30 minutes later. It was prompt and courteous. Much appreciated. Hector Guzman More

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the won service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment! More

I wish you had a category marked "super great" for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday hours and loaner cars. For all of us who work M-F that is a BIG plus! I trust Tie Johnson (Service Advisor) with my car's service needs and love doing business with her. I called in telling her I had a leak from something in the engine, she did the rest! She had a loaner reserved for me and I didn't have to wait more than 5 minutes for her to come over and process my car into the shop. She never makes me wait around for her, and I've noticed she gives the same great service to others too. She called to keep me informed of the repairs I needed and the car was ready when she said it would be. She always has a smile and a positive attitude. She is a great assest to your business. More

I have been taking our 2009 VW Jetta Sportwagen to this dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less to a dealership, thinking it was unnecessary and the prices would be too high. Actions speak louder than words, and the consistently excellent service, customer focus, and friendliness of the employees at Boardwalk Volkswagen in Richardson has made a believer out of me. To give you an idea of where I am coming from on this, I am quite stingy with my family's money, and the higher the price I am paying for something, the more picky and demanding I can become. In this case, I have always been happy, 100 percent of the time. I have always felt they really value me as a customer, especially Tie, my service advisor, and they put their money where their mouth is by offering discounts on service, honoring those discounts even when I forgot my coupon, or in some cases making a repair for free if they felt it was an issue that should have been recalled by the manufacturer but wasn't. That final item, to me, is above and beyond the call of duty, and is something that obviously would not happen if I took my vehicle to a mechanic who was not also a VW dealer. -MHamtil, Dallas, TX More

Tay was amazing!! She was extremely personable. She made me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous whe me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous when going to a dealership for work; fearful that I will get a high bill or be pushed into performing unnecessary service on my car. I didn't feel that was the case here. She and her team diagnosed the problem quickly and handled the maintenance at lightning speed; and at a reasonable price. I truly appreciate the service I received at Boardwalk Volkswagen! Thank you. I actually won't mind calling for service in the future; especially if Tay will be our service advisor. More