Clay Cooley Volkswagen Of Richardson - Service Center

Terry was my service consultant. I had to replace a turbo charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in charger, Unfortunatly the turbo charger went out 2 days after the replacement. Terry performed an excellent service recovery by taking my car back in and repairing it at no cost, gave me a free loaner car, changed the oil on my car and filled up the gass tank. This could have been a very painful experience for me and Terry made it all work! Thank you Terry and I'll gladly send all of my friends to Boardwalk!! Sarah Moody More

I always take my car in to Kenny Smith for all of my service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed service needs. He is extremely friendly, respectful of my time and great at providing me all information about what was done and what will be needed next. When I called to schedule my appointment, he told me he would be out of town in a training, but I could still bring it in. I specifically scheduled my appointment for after his return because I like dealing with him and how he treats me. He makes me feel like my Jetta is the only car he has on his calendar!! More

Jeff Fagan is an outstanding Service Manager....He is an Jeff Fagan is an outstanding Service Manager....He is an honest and caring individual...and explains things in terms the customer can understand..... Jeff Fagan is an outstanding Service Manager....He is an honest and caring individual...and explains things in terms the customer can understand.....He is direct and gives you the bottom line... He keeps his promise and communicates often to provide a status update...This Dealership is very fortunate to have Jeff Fagan join their team....I have known him for several years and he always takes care of me and my 2006 Jetta TDI.... More

"I was very happy with my other dealership untill I used your service department. I now have a new dealership for all my needs and that is Boardwalk Volkswagen. Thank you, Stephen Molinari Touareg used your service department. I now have a new dealership for all my needs and that is Boardwalk Volkswagen. Thank you, Stephen Molinari Touareg TDI " More

I would like to say one thing only ,whatever you changed ( new personnel I noticed much more skilled for this job then the previous one) is working very well, my last visit is huge improvement from last yea ( new personnel I noticed much more skilled for this job then the previous one) is working very well, my last visit is huge improvement from last year and I was thinking about selling my car and going to Volvo or something different, now I will definitely stay with "VW" and recommend to my friends and family, Thank you. More

Went to Boardwalk Volkswagen for the 90 service check-up for my 2011 Jetta. Brandon was right there at the scheduled time and was friendly and gave me an idea how long it would take and where my son and I for my 2011 Jetta. Brandon was right there at the scheduled time and was friendly and gave me an idea how long it would take and where my son and I could wait until it was finished. There were two recall notices that he informed me of during the process and asked me if I had the time to have these fixed on that day. I appreciated the fact that he was aware of my time and that I had a 5 year old with me. Everyone at Boardwalk was friendly and helpful and I enjoy catching up with Jeremy Heuss, the salesman who leased me the vehicle. I had my wife's Jetta serviced here as well and that was also a positive experience. I've never had an issue scheduling the day and time I wanted. I would definitely recommend Boardwalk Volkswagen for current and future Volkswagen owners. More

Service Drive Manager Jeff Fagan is a class act. I was a customer of his at another dealership before following him to Boardwalk VW. In Jeff, you have a proven winner, someone who understands all aspects of customer of his at another dealership before following him to Boardwalk VW. In Jeff, you have a proven winner, someone who understands all aspects of VW service and can relate to customers, advisors, techs, and supervisors alike. He is conscientious, knowledgeable, and has great interpersonal skills. Boardwalk VW has hit a home run in hiring Jeff Fagan. More

Best automotive service visit we have ever had. Our service advisor (Jeff Mauldin) exceeded our expectations with overall visit to the dealership. We dropped off our vehicle and Wolfgang shuttled us to service advisor (Jeff Mauldin) exceeded our expectations with overall visit to the dealership. We dropped off our vehicle and Wolfgang shuttled us to the mall. After the service was completed Wolfgang returned to the mall for drive back to dealership. i have purchased 20 cars in my 53 years and have never had a great experience like this. We are from another city that is 400 miles from this dealership. Thank you Jeff Mauldin and Wolfgang. More

Jeff made a very traumadic event for me surprisingly pleasant. His hard work and dedication was truly appreciated . He went above and beyond his job, dealing with my warrenty company, in making sure t pleasant. His hard work and dedication was truly appreciated . He went above and beyond his job, dealing with my warrenty company, in making sure that everything was covered leaving me with as little debt as possible. Jeff is truly a remarkable, one of a kind individual. I plan on getting all of my repairs in the future through this service department. I would like to extend my appreciation to him for all of his hard work on my behalf once again. Thanks Jeff More

These guys are amazing. I have been bringing my cars to them for service for years now and I am always impressed with how well they treat me. This is a really classy organization and well run through and them for service for years now and I am always impressed with how well they treat me. This is a really classy organization and well run through and through. Thanks guys. More