Clay Cooley Volkswagen Of Richardson - Service Center

I was coming back from playing a round of Golf at Canyon Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and he Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and head home when a Beetle smacked my windshield. I swerved and almost hit a Rabbit. I yelled out "you little Passat, you almost made me wreck my car". Anyway I got over that and drove home. Sorry, I couldnt resist that..... now the truth I gave Bob King and the crew at Boardwalk a very high rating. Here is why: Reason 1: from initial call to talking to someone with knowledge, about 1.50 minute(s). Reason 2: I held the phone to the engine and said "Bob listen to this" (my Passat sounded like an old pick-up with a bad muffler) and Bob said "that sounds like (blah blah whatever, i can't speak car tech talk) and that is probably covered by the 8/80k warranty". Reason 3: Bob arranged to have my car looked at immediately. And they brought me home. Reason 4: Bob arranged to have other expensive stuff fixed thru another warranty I had purchased when I bought the car pre-owned. Reason 5: Bod saved me a ton of money. Reason 6: I was treated with respect and diginity. End of story. More

I only go to Boardwalk VW because of Ti Johnson, she's the best! Ms. Johnson is always very helpful and very friendly. The dealership is very, very fortunate to have Ms. Johnson as an employee. the best! Ms. Johnson is always very helpful and very friendly. The dealership is very, very fortunate to have Ms. Johnson as an employee. More

This is dealership is very friendly and courteous. They took me to work as soon I was finished going over details with my advisor and they were very prompt picking me from my work when my car was finished. took me to work as soon I was finished going over details with my advisor and they were very prompt picking me from my work when my car was finished. They had my vehicle ready before the day was over and it's running like new again. Thanks Bob! More

Very good service, Ron made the service process easy and accomodating to my work schedule. He listened to me as customer and addressed my needs !!!!!!!!! accomodating to my work schedule. He listened to me as customer and addressed my needs !!!!!!!!! More

Bob is an excellent service advisor. He always strives to see that every need is met and explains what was done. Most importantly, I feel like he really listens. Keep it up! see that every need is met and explains what was done. Most importantly, I feel like he really listens. Keep it up! More

Tie is the reason Ruth and I return to Boardwalk. She has been the greatest. She has helped us out on the last two visits for repairs. has been the greatest. She has helped us out on the last two visits for repairs. More

I had a very pleasant experience at Boardwalk VW in Richardson. Kim was great and very helpful. I would highly recommend visiting this dealership and would definitely go back again. Richardson. Kim was great and very helpful. I would highly recommend visiting this dealership and would definitely go back again. More

Came in to get the 5000 oil check. I waited and the waiting area was large and well lighted. Done in one hour. This has been my experience every time I have serviced the car. waiting area was large and well lighted. Done in one hour. This has been my experience every time I have serviced the car. More

Terry and Gary worked well together to diagnose issue on my car and helped me buy a Golf TDi which will hopefully save me overall money spent on gas versus the increase in car payment. both guys very frien my car and helped me buy a Golf TDi which will hopefully save me overall money spent on gas versus the increase in car payment. both guys very friendly and enjoyable to work with. and Gary and his crew worked with me to get my payments in line so that i could pull the trigger. More

Boardwalk VW has the best service department and they keep me coming back for service and to purchase my vehicles. Billy Cooper is extremely nice to work with and I feel he truly appreciates my business keep me coming back for service and to purchase my vehicles. Billy Cooper is extremely nice to work with and I feel he truly appreciates my business. He is also very informative and respectful of my time. He is aware that no one wants to spend money to service their vehicle and I never feel taken advantage of when I am there! Thank you Billy Cooper!! More