Clay Cooley Volkswagen Of Richardson - Service Center

They were great. Tie had a very positive attitude, the service was fast for a Saturday, and the manager gave me the special price on a oil change. I will be going back to them. service was fast for a Saturday, and the manager gave me the special price on a oil change. I will be going back to them. More

Kim went out of his way to make sure our experience with the service department was incredible. He had our car ready much faster than expected and was ready and waiting when we came by to pick it up. He w the service department was incredible. He had our car ready much faster than expected and was ready and waiting when we came by to pick it up. He was knowledgeable and very easy to work with regarding every aspect of the service needed on our car. I would definitely recommend him. More

He was very friendly, gave me a good price and I got my car back the same day, it was all anyone could ask for. Great job. car back the same day, it was all anyone could ask for. Great job. More

Kim was helpful in getting the best price and quickest service for the parts and repairs needed for the car. He was detailed in his explanation of what work had been done when the car was picked up from service for the parts and repairs needed for the car. He was detailed in his explanation of what work had been done when the car was picked up from the shop. He was enthusiastic about his job and took pride in the repairs, car detailing, and services that were done on the car. I felt that I wasn't just a number, but an individual. He was professional in his manner as well. More

I had my Passat repaired by an out of town facility (I I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was $8,200. When I went to pick the car up, I was given a bill for $9,600. Without any notification, unauthorized work had been done (unrelated to the damage caused by the accident) and the work that was authorized to be done was not done correctly (different color grill segments, engine light on, a/c not cooling, parts not aligned, etc.). I immediately took the car back to Dallas and dropped it off with Ron Hollomon (Boardwalk VW) and explained the situation and asked him to have the car checked out and let me know what it will cost to get the incorrect repairs corrected. Ron gave me a time when he would call me to discuss what was found. Low and behold, Ron called me when he said he would, told me what was needed, how much it would cost, and how long it would take. I approved the repairs and they went to work on it. The car was done when he said it would be, it was repaired correctly, and it cost a little bit less than expected! In addition to taking care of the repairs, Ron also went the "extra mile" by going over my bill with me (from the other repair facility) and put a copy of it in my file with Boardwalk so they have a record of what had been done to my car for future reference. It is important to have a service center that you can trust. Boardwalk VW Service Center (Ron Hollomon and the mechanics he works with in particular) will take care of you. These cars can be expensive to maintain and they require trained personnel to work on them. At Boardwalk, I know I'll get the best quality work at a reasonable price and never, ever have to worry about work being done without approval. More

Always deliver on the quality of service delivered from time to time. Always there to help get the car frustrations out of your way. Superb time to time. Always there to help get the car frustrations out of your way. Superb More

Great service! Packed and ready for long trip and Eurovan would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! More

Bob Kingis always there for me. I have serviced my van Bob Kingis always there for me. I have serviced my van for 20 years at various places but Richardson has always come through for me since I started c Bob Kingis always there for me. I have serviced my van for 20 years at various places but Richardson has always come through for me since I started coming there the last 4 years. I get a call right back when I have a problem, they give me a ride home or to the train station easily and 99% of the time they fix the problem and no one ever makes fun of the fact that my car is 20 years old. They just take me in and treat me as if it was so natural to take care of an old VW van. Thank you Bob!! More

Kenny Smith goes above of I would expect a service person would do. He goes out of his way not only to keep you updated on progress but to make sure you know of any issues or future service things that you would do. He goes out of his way not only to keep you updated on progress but to make sure you know of any issues or future service things that you should be aware of before the next appointment. More

I have been to many different dealers over the years. Boardwalk VW has been the only one that considers my time and getting me out as quickly as possible. They also, keep you inform on progress and if n Boardwalk VW has been the only one that considers my time and getting me out as quickly as possible. They also, keep you inform on progress and if necessary take you back in the shop and show you the concern that has happen. I found all of the service department to be friendly and they would do anything in their power to make your visit as pleasant as possible. I've have worked with Kim and have found him not only to be friendly but, a service person that not only advises you but explains why something should be done. Other dealers I have been to in the past just don't consider your time and treat you like you don't have a choice in were you take your car for service. Boardwalk is different, only takes one visit to see why they are #1 in their field. More