Clay Cooley Volkswagen Of Richardson - Service Center

I ran over a dropped spare tire on 75 ... cracked my oil pan. Boardwalk arranged for a tow and did the repair right away ! I was able to go home with my car the same day. Very friendly service pan. Boardwalk arranged for a tow and did the repair right away ! I was able to go home with my car the same day. Very friendly service More

Terry is very friendly and cooperative. The only issue that I have is that the rattles in our Passat seem to not be corrected. If it weren't for the rattles the car would be perfect! that I have is that the rattles in our Passat seem to not be corrected. If it weren't for the rattles the car would be perfect! More

I bought my 2008 Jetta new from Boardwalk and have always had it serviced there. The people are friendly, the mechanics are great at what they do and the waiting room is clean. I have never had a bad experie had it serviced there. The people are friendly, the mechanics are great at what they do and the waiting room is clean. I have never had a bad experience there. When I purchase my next vehicle I will definitely use Boardwalk. More

I advised that the AM radio in the car wasn't working, which the employee wrote on the sheet, but didn't enter into the computer. As such, it wasn't working when I arrived to pick it up sicne know one kne which the employee wrote on the sheet, but didn't enter into the computer. As such, it wasn't working when I arrived to pick it up sicne know one knew to look at it. Granted, she was apologetic, but I was a bit irritated since I had specifically asked that it be checked out, along with the other issues (scheduled maintenance and replacement of the intake manifold.) I also found it a bit troubling that neither she nor the associate working at the desk where I came to make payment knew how to enter the code for the deductible. Given the time of day (around 6 PM on Friday the 8th)and that there were other customers in line behind me, this came across as slightly unprofessional. The car we brought in (2009 Passat)is the 4th car we have purchased from Boardwalk since 2005, and this is the first time I've had such an experience. I hope it is only a one-time fluke. More

Tie Johnson is an exceptional Service Manager! She always makes me feel like I am her only client, never rushes me into decisions, always explains things to me, returns calls promptly. I wouldn't tru always makes me feel like I am her only client, never rushes me into decisions, always explains things to me, returns calls promptly. I wouldn't trust my car to any other dealer in Dallas or any other Service Manager. Thank you Tie! More

i was very pleasantly surprised at my first visit to boardwalk vw ,i had just purchased a passatt for my daughter and feel to car was in great hands , the dealership was super clean and everyone i talke boardwalk vw ,i had just purchased a passatt for my daughter and feel to car was in great hands , the dealership was super clean and everyone i talked with was great and very helpful i got the impression that this is a highly trained team, tie johnson was fantastic and i felt like my car and service was important. i will be bringing my business to boardwalk, thanks dc More

I had my Beetle service on a saturday morning,of course I did not make an appointment I had heard about the express service.Tayari Johnson gave me %120 treatment even though she never meat me I appreciate it did not make an appointment I had heard about the express service.Tayari Johnson gave me %120 treatment even though she never meat me I appreciate it very much.Thank You and keep up the good work.Will be back(Frank Trevino). More

In my last 2 visits the problems with my car were diagnosed quickly. The quality of the the work was good and the price and coupons reduced the cost significantly. I have been a customer for many s diagnosed quickly. The quality of the the work was good and the price and coupons reduced the cost significantly. I have been a customer for many satisfied years. More

My whole experience at Boardwalk VW was amazing. Terry Granger was professional, courteous, friendly, and had a great sense of humor. I will 100% go back to the dealership and use Terry for all of my serv Granger was professional, courteous, friendly, and had a great sense of humor. I will 100% go back to the dealership and use Terry for all of my service needs. He's GREAT!!! Nancy Hochman-McGreal More

This is the second service visit I have had the pleasure of working with Tie Johnson. She is the best service advisor I have ever worked with. I trust her. She does a great job and is an asset to the dea of working with Tie Johnson. She is the best service advisor I have ever worked with. I trust her. She does a great job and is an asset to the dealership. Reasons for her success are many. Personality, caring about what you have to say and actually listening to what the customer has to say, and contact during the visit are just a few. Thanks Tie and have a great summer! See you in 10,000 miles. Glen Cornman 2009 Jetta More