Clay Cooley Volkswagen Of Richardson - Service Center

Overall, I’m pleased with my experience at Boardwalk Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve ow Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve owned it. I’m guessing I could find cheaper rates elsewhere, but I’m not willing to trade trust for value. The shuttle service they provide is something I’ve grown rather fond of as well. More

They took my car in at last minute, gave me a lot cheaper price than I was expecting, and had the service done in half the time expected. price than I was expecting, and had the service done in half the time expected. More

Our 2006 Touareg had been in for routine service the day before. The day prior to leaving for an extended journey, with the Touareg, an airbag fault illumination appeared on the master caution panel. With n before. The day prior to leaving for an extended journey, with the Touareg, an airbag fault illumination appeared on the master caution panel. With no advanced notice, the Touareg was brought to Boardwalk Volkswagen where Tayari Johnson greeted and immediately started to process the maintenance task. The service was enhanced by having the necessary parts on site and within a three hour window, the vehicle was fully operational. MS. Johnson kept us fully up to date with the progress and was very knowledgeable with her explanation. Her assistance with all matters relating to the service was greatly appreciated. The professionalism of Ms. Johnson and that of her colleagues eliminated a potential delay to the scheduled journey. Well done! More

This was my first time at Boardwalk VW and it will not be my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick the service manager introduced himself and continued to check on me and my vehicle as well. Definitely will recommend Boardwalk VW to friends and family. More

It's been several years since I walked into Boardwalk VW in Richardson and knew the Jetta sitting there was the car for me. Today I can unequivocally say that I made the right selection -- not only for the in Richardson and knew the Jetta sitting there was the car for me. Today I can unequivocally say that I made the right selection -- not only for the car, but for the excellent service that has stayed with it over the years. Recently, I needed to call upon Boardwalk VW for maintenance on my car's interior headliner. Kim Lewis and the entire service team provided excellent and thorough service. Thanks to the VW team and a wonderful car, I remain a very satisfied VW owner. Best regards, Carol Griffin More

When it comes to customer service, Bob King and Broadwalk VW has taken service to a new level. Bob King is excellent in what he does and I highly recommend him and this dealership. VW has taken service to a new level. Bob King is excellent in what he does and I highly recommend him and this dealership. More

Kim Lewis was very attentive and responsive to our needs. Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a pr Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a problem developed in the car while she was on the highway coming home. I contacted his cell phone, and left him a message on a Saturday. He responded on Sunday, with instructions about what to do when bringing the car in for service early Monday morning. We needed to get the car repaired so that my daughter could get back down to school on Monday, and he worked hard to get our car repaired and she got back on the road on Monday afternoon. He worked with me on finding a small discount on the price (Volkswagen parts are not cheap), and was very friendly, responsive and attentive. When my wife and daughter picked up the car, he made it a point to greet them and had good customer contact. We appreciate Kim Lewis' customer service very much. More

Terry is very courteous, always responds quickly to phone calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver. More

The guys in the service department at Boardwalk VW are truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of business at VW Boardwalk. The service department has been honest about the amount of time they will have my car, provide transport and thorough explanation of the service provided! Thank you VW! More

Tie Johnson is the reason I decided on a VW well the great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attenti great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attention to detail of the VW brand. One day I went along with him to Boardwalk VW b/c he was having car issues, and he got helped by Tie, she was so genuinely friendly that I was convinced that the VW brand was a great brand to be part off, smiling faces at the car shop, color me surprised! Well when the time came for a car purchase of my own I immediately went to VW, and on my first little battery issue I took it to VW Boardwalk and was excited to see Tie, she even remembered my friend and the situation of his visit months if not a year ago. I was and am very impressed and so excited to have her as a helping hand. I am a world class procrastinator and haven’t responded in a timely manner, but after a not so pleasant visit at the VW on Lemmon (although same owners.) I was reminded of how much better Tie and you all were, I will definitely drive that extra mile to go to boardwalk VW Richardson even if I am just a block from park cities VW, b/c you guys have Mrs. Johnson. In summary Tai is a very important part of your team! More