Clay Cooley Volkswagen Of Richardson - Service Center

My overall experience with working with Terry Granger and the VW team was great. Terry was very helpful and even researched a prior service ticket. I am still waiting on a phone call regarding my center co the VW team was great. Terry was very helpful and even researched a prior service ticket. I am still waiting on a phone call regarding my center console for my 2006 Pasat. Apparently the part was returned or given to someone else. As soon as it arrives I would like to know so it won't happen again. Terry was on top of this issue and made the necessary phone cals to get another one ordered for me----I truly appreciated his extra efforts. The only reason I gave "price" an okay is because I can never seem to get out of the VW dealerhip with repairs less than $1000. Would appreciate any coupons to assist with the cost. I did utilize my 10% coupon for this service visit. Thanks, Martha (Marti) McCune More

Jeff Fagan at Boardwalk VW in Richardson is by far the best Service Adviser I have ever dealt with on any car that I have owned. He called us everyday with service updates and advised us on what work nee best Service Adviser I have ever dealt with on any car that I have owned. He called us everyday with service updates and advised us on what work needed to be done. Everything was above board, and we absolutely appreciated to continuous follow up until our service was complete. More

My AC compressor went out on my way home from work. Terry Granger met me without an appointment and kept me updated on the work needed to fix my car and the estimated times required. At all times he w Terry Granger met me without an appointment and kept me updated on the work needed to fix my car and the estimated times required. At all times he was helpful and easy to talk to. The repair was done quickly and very well. I left with a working AC and a much cleaner car. Thanks Terry and everyone associated with the repair. More

I bought by New Beetle a little over 2 years ago and have been back to the dealer maybe 4 or 5 times for oil changes, a new tire, and a couple of minor things. Every time I was there, without exception, eve been back to the dealer maybe 4 or 5 times for oil changes, a new tire, and a couple of minor things. Every time I was there, without exception, every person I dealt with could not have been nicer, more friendly, or more helpful. The waiting area is nice (flat screen TV, tables, chairs, magazines, drinks, food--even free cookies--the good kind!), nice restrooms -- and if you don't want to wait, they'll take you wherever you want to go. And they always wash your car for free. As for the price, I don't know how it compares to other places because I don't WANT to go anywhere else -- so my "ok" rating is not really a reflection on Boardwalk Volkswagon's price -- I would just naturally rather pay less. More

shocked that a 4 year old car with only 49,000 miles needed such expensive and extensive work. Service was great, Tie was very good. But how do I know the work quality until I see how long it lasts this needed such expensive and extensive work. Service was great, Tie was very good. But how do I know the work quality until I see how long it lasts this time? Disappointed in VW needing work of this magnitude so early in the life of my car. More

Great experience. Got in quick and when it fit my schedule. They even found some issues with my car that I was not aware of. Thanks schedule. They even found some issues with my car that I was not aware of. Thanks More

I came by the dealership because I had purchased a new VW Jetta from D & M Leasing and wanted to get a service warranty check on the vehicle. Ms. Cloud advised I could get a 27 point inspection at any time. Jetta from D & M Leasing and wanted to get a service warranty check on the vehicle. Ms. Cloud advised I could get a 27 point inspection at any time. I figured that would be ok but it was really not what I was looking for---I wanted the vehicle to be checked out under the service warranty of the vehicle to make sure all was good and if anything needed to be replaced under the warranty before the milage expired out. I was satisfied for the time being. More

Jeff showed me excellent customer service and answered all of my questions. I never felt like I was being taken advantage of. My car is now out of warranty but because of Jeff's conscientious attitude, I all of my questions. I never felt like I was being taken advantage of. My car is now out of warranty but because of Jeff's conscientious attitude, I will be back. More

This dealership is one of the best I have ever experienced, it's generally ready to accept the car when i take it in, and normally can figure out what's wrong with it and fix it. The service staf experienced, it's generally ready to accept the car when i take it in, and normally can figure out what's wrong with it and fix it. The service staff is polite and they keep me updated of progress of repair. The waiting area is large and clean and they provide coffee (very important) and other refreshments. Compared to other places, they rate real high in my book More

I visited this dealership and was welcome by a friendly staff and shop crew. Jeff Fagan and Nicole Cloud made my 1st visit wonderful and all my questions and concerns were addressed and corrected. I will r staff and shop crew. Jeff Fagan and Nicole Cloud made my 1st visit wonderful and all my questions and concerns were addressed and corrected. I will return to this dealership for all my vw needs. Thanks!!! More