Clay Cooley Volkswagen Of Richardson - Service Center

My VW Beetle had a couple of minor issues and had been serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this servic serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this service center, they have not re-appeared. Boardwalk Volkswagen took better care of my and found the root cause of my issue. In addition, I mistakenly left my proof of insurance at home when setting up the appointment. Bob King called me and told me that it was missing and they could not do a state inspection without it, so I faxed a copy to him. When I picked my car up the had printed it out and it was sitting in my car. More

Came in to replace my tire and Ron showed me what tires there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. V there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. Very friendly environment and i would recommend this palce to anyone who is looking for a new or used car or need service done. Mo More

The people that I was incontact with was very friendly and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. Both people were very helpful in all aspects. More

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satis to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers. I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be. Thanks for reading. More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Withou multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!! More

Tie Johnson was very informational and whenever she needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an experience to look forward to. More

The service was great, beginning to end. He kept me up to date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. date throughout the car's servicing process, and gave me an accurate estimate from the very beginning. More

I bought my car from this dealership. This was my 10,000 miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The service was performed 30 minutes later. It was prompt and courteous. Much appreciated. Hector Guzman More

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the won service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment! More