Clay Cooley Volkswagen Of Richardson - Service Center

In relocating to the Dallas area from California just over a year ago, I've been very impressed with Boardwalk; especially the service staff. The service advisors are always very welcoming, knowledgeable over a year ago, I've been very impressed with Boardwalk; especially the service staff. The service advisors are always very welcoming, knowledgeable and I've always had my car delivered at or before the time promised. On this visit, the most major service to date (40k), Terry took the time to explain the work that would be performed and gave me an excellent summary upon completion. Also on this visit, I used the shuttle service to take me home and as with the advisor, Tony was very polite, courteous and most helpful. I will continue to have my Jetta TDI serviced at this dealership and will most certainly consider Boardwalk when its time for a trade-in. More

My Good-Year Fortera tires have not been performing well. Good-Year dealer unable to balance tires on first visit. Experienced too many subsequent follow up visits in dealing with balancing problems between Good-Year dealer unable to balance tires on first visit. Experienced too many subsequent follow up visits in dealing with balancing problems between passing speeds of 78-80 mph. Two of the tires were replaced due to tire tread separation in October of 2011. I contacted Boardwalk in Richardson Texas and told them about my tire issues. The Boardwalk Tire Rep. contacted Good-Year and was able to get a $700 rebate credit toward the purchase of Michelin tires. My Touareg has never performed this well since I have driven it over the past years. I am very grateful to my friends at Boardwalk for resolving my tire problems. I am convinced that Michelin is a superior performing tire. Thank you again Boardwalk VW for your excellent service. More

Went in because my transmission was slipping. Had gone to a transmission shop and was given an estimate of over $2000. The transmission shop had the correct diagnosis but failed to let me know that the repai a transmission shop and was given an estimate of over $2000. The transmission shop had the correct diagnosis but failed to let me know that the repair would be covered by a warranty. Kirks called me after only about 2 hours to let me know and told me about the warranty. He made my day. I will be back. More

Boardwalk Volkswagon has the best customer service I have ever experienced. I am so thankful to Terry for making our experience there wonderful. I will definitely recommend Boardwalk to friends and family. ever experienced. I am so thankful to Terry for making our experience there wonderful. I will definitely recommend Boardwalk to friends and family. More

Excellent customer service was given from the very moment I arrived for service to the point when I left the dealership. Service advisor was very pleasant and treated me with respect and fulfilled my every I arrived for service to the point when I left the dealership. Service advisor was very pleasant and treated me with respect and fulfilled my every need. She was very thorough in her service and described averything that was going to be done and followed up with me every step of the process. I would recommend her and would like to have her as my service advisor the next time I go in for service. More

Tie was a pleasure to deal with. She was so helpful and friendly during a pretty stressful time. I was visiting Dallas from out-of-town and I had car trouble on a Saturday. Tie understood my dilemna and wo friendly during a pretty stressful time. I was visiting Dallas from out-of-town and I had car trouble on a Saturday. Tie understood my dilemna and worked with the mechanics to make sure that the work was completed by COB Saturday so that I could be on my way. I was very impressed with the service I received at Boardwalk. More

I have 8 cars that all need service and support, and Boardwalk is by far the best, by far. Kirks was professional, competent, trust worthy, on time for everything. I recommend Boardwalk to all of our fr Boardwalk is by far the best, by far. Kirks was professional, competent, trust worthy, on time for everything. I recommend Boardwalk to all of our friends. More

Terry was very helpful with my car repair, he went out of his way to get us the best price on the repair for my car. his way to get us the best price on the repair for my car. More

As soon as I pulled up, I was immediately greeted. I knew it would take a while since I had not called to make an appointment but they got it right in and out in less than an hour. Pete was so friendly and e it would take a while since I had not called to make an appointment but they got it right in and out in less than an hour. Pete was so friendly and explained everything very well. More

These guys are great. I knew that getting my particular issue solved at a dealership (not just an oil change place...) was important in this instance, so I came to Boardwalk and they fixed my car right the issue solved at a dealership (not just an oil change place...) was important in this instance, so I came to Boardwalk and they fixed my car right the first time and kept all the work within my budgeted amount. Hooked me up w/ a free loaner too. Just perfect! More