Clay Cooley Volkswagen Of Richardson - Service Center

needed lots of basics fixed on a car, it's starting to get old. kirk was a very good representative, returns calls within the hour. was kept updated on car work and when it would be completed. finished to get old. kirk was a very good representative, returns calls within the hour. was kept updated on car work and when it would be completed. finished all work in a week, after ordering a part, very happy with service and detailing. More

Cheerful. Provide an accurate estimate of the time the repair will take so that you know how to plan your day. Gives me heads up on upcoming service. repair will take so that you know how to plan your day. Gives me heads up on upcoming service. More

I went in to have them take a look at my coolant system, and they were incredibly courteous and professional. Terry even managed to save the part that was initially thought to be the problem, and replaced and they were incredibly courteous and professional. Terry even managed to save the part that was initially thought to be the problem, and replaced a less expensive one that still fixed the problem and passed the savings on to me! More

Bob took care of all my car needs. He was very kind, helpful, and considerate. Bob was able to make the repairs more affordable for me. I'm very happy. helpful, and considerate. Bob was able to make the repairs more affordable for me. I'm very happy. More

Mo was very good and made us feel good about our purchase until the next morning when we saw our vehicle (same vin number) being advertised for $300 less than we paid for it. They claimed it was a mistake ev until the next morning when we saw our vehicle (same vin number) being advertised for $300 less than we paid for it. They claimed it was a mistake even though we have it in print. Left a bad taste in my mouth for feeling that I received a good deal and that I could believe them. Also, when I called to make an appointment to have my license plates put on, a software update and car wash, I was told it would take from 60 to 90 minutes. It took over 2 1/2 hours before I was able to leave. I'll go somewhere else from now to wash the van. Altogether, I liked Mo and Tie but the overall experience was less than I had hoped for. I would recommend the dealership but not as much as if didn't feel like I paid too much for my vehicle. More

Great service and quick, accurate service. Cost for the service was a little high ($35 - $45) more than I expected, but you do get a car wash and vacuumed interior. Waiting room is comfortable and has inte service was a little high ($35 - $45) more than I expected, but you do get a car wash and vacuumed interior. Waiting room is comfortable and has internet access. Staff are friendly and knowledgeable. I would recommend without question. Jeff Ellis Dallas, TX. More

Kevon was very helpful, and he took care of me and my car every step of the way. They checked the car carefully after it had been cutting out, and the check engine light had come on. They ran a diagnostic on every step of the way. They checked the car carefully after it had been cutting out, and the check engine light had come on. They ran a diagnostic on the car and couldn't find what caused the check engine light to come on, and it quit cutting out, so they didn't charge for anything except the oil change. They also fixed my front license plate that had come off, and didn't charge. What a great company! They give friendly and extraordinary service! More

I brought my car to Boardwalk Volkswagen to have the driver's side dashboard replaced. Terry Granger looked at my car for about 10 minutes and got back to me with a service / parts quote within the hou driver's side dashboard replaced. Terry Granger looked at my car for about 10 minutes and got back to me with a service / parts quote within the hour! When I took my car in to be serviced, the team had it replaced and ready for pick-up within 2 hours.. not to mention they washed/detailed my car too. It was a pleasure working with Terry at Boardwalk - thanks for making my autobody repair experience a positive one! More

Purchased my Passat at the dealership and continue to return for regularly scheduled maintenance visits. At all times the service, personnel and convenience of doing business with Boardwalk has met or ex return for regularly scheduled maintenance visits. At all times the service, personnel and convenience of doing business with Boardwalk has met or exceeded my expectations. I have never encountered a problem...and if I had...I know they would address if properly. More

Great customer service and friendliness. I also love that they wash my car every time. Terry is great to work with also. I am Happy to keep my business at boardwalk vw. they wash my car every time. Terry is great to work with also. I am Happy to keep my business at boardwalk vw. More