Clay Cooley Volkswagen Of Richardson - Service Center

First time I have met and worked with Pete. Another unidentified person came up to me first, when I pulled in and offered to help, however, they went to go get someone (I guess, a Service Advisor). Tha unidentified person came up to me first, when I pulled in and offered to help, however, they went to go get someone (I guess, a Service Advisor). That is when I met Pete, he saw me standing there looking around and he took charge of the situation. I was immediately relieved and pleased. I told Pete why I was there (primarily an oil change) along with some areas of concern that I wanted checked out and priced but not worked on. Pete followed up via my cell later with all of my concerns addressed. I arrived back at VW to pick up my car. Pete saw me in the waiting room and told me everything was done and just needed to do the paper work. I did not wait very long and was pleasantly surprised by Pete's attentiveness (but, not overdoing it :-) ). He was polite and even offered upfront if I wanted my long-time S.A. instead. I politely declined as I wanted to see how Pete would perform (as I already know how GREAT Tie is!) and he performed outstandingly !! More

Took my car in to get some things taken care of. Because of the amount of work that had to be done, they gave me a ride home and called me when my car was ready. When I got back, the check engine light was of the amount of work that had to be done, they gave me a ride home and called me when my car was ready. When I got back, the check engine light was on. As it was the end of the day and they would be closed the day after, they sent me home in a brand new loaner and took another look at the problem for free. When I got my car back, it was just like new. More

I came in with what I thought was a bunch of burned out bulbs. Steve was very helpful and reported to me that my fuse box was fried. He got me a ride to a restaurant so I could have lunch while my car wa bulbs. Steve was very helpful and reported to me that my fuse box was fried. He got me a ride to a restaurant so I could have lunch while my car was being fixed. I came back from lunch and my car was ready -- great! More

I feel like I'm their best customer when I take one of my VW (2) for service they make me feel that way Thank You AutoNation VW. of my VW (2) for service they make me feel that way Thank You AutoNation VW. More

Pete explain things well. The tires I wanted were not on stock. Instead of having me have to waste another day he found a better tire and was able to give a bit of a discount to fit my budget. Thanks Pete. stock. Instead of having me have to waste another day he found a better tire and was able to give a bit of a discount to fit my budget. Thanks Pete. However I still like the name Boardwalk better. More

VW of Richardson always does a great job and they are all very friendly and helpful. It's in a convenient location and although it is always busy, they try to get you in and out as quickly as possible. very friendly and helpful. It's in a convenient location and although it is always busy, they try to get you in and out as quickly as possible. More

Jessica Raimo was very professional, helpful, put me in a loaner, told me when to expect my car. She called me before the promised time, went over the charges and told me the car was being washed. When I a a loaner, told me when to expect my car. She called me before the promised time, went over the charges and told me the car was being washed. When I arrived it was clean on the inside and out and serviced as promised. More

Jessica was very nice and was able to set me up on a service plan for the used car that I purchased at Boardwalk the previous year. The cost of labor is a bit higher that I would have hoped, but was no service plan for the used car that I purchased at Boardwalk the previous year. The cost of labor is a bit higher that I would have hoped, but was not completely unreasonable. More

Service is always efficient and complete. I have had 4 cars from family members and we have always had a fair price for our service cars from family members and we have always had a fair price for our service More

Pete described what would be done, put me in a loaner, told me when to expect my car. He called me before the promised time, went over the charges and told me the car was being washed. When I arrived it w told me when to expect my car. He called me before the promised time, went over the charges and told me the car was being washed. When I arrived it was clean on the inside and out and serviced as promised. More