Clay Cooley Volkswagen Of Richardson - Service Center

I moved from California and had been taking my car to the same dealership since I bought it. The service was exceptional there and I was concerned about finding a place in the DFW area. I initially to my car same dealership since I bought it. The service was exceptional there and I was concerned about finding a place in the DFW area. I initially to my car to AutoNation Park Cities off of Lemmon and I would NEVER go there again. The first time I took my car it was for an issue which Park Cities had attempted to fix three times and charged me every time they got it wrong. Everyone was very nice, professional and considerate of my time and the money I had already spent at a separate dealership. I've been at least six or seven times since my first time a couple of years ago and every time, the experience has been consistent. You will definitely feel that they care that you know you are on the road in a safe and reliable vehicle. They always ensure you have transportation to and from the service as well as while your car is being serviced. They have always been professional and courteous. I have never felt overcharged and they have always been upfront and clear on all charges prior to any work being done. Additionally (and I have had a good amount of work done on my car) they have always managed to stay within the initial estimate. Nothing worse than being told that the car will be $500 then two to three calls later you end up picking up your car and paying $1200. I would and have referred people to this dealership and would continue to do so. More

I bought a used Honda & extended warranty at another AutoNation dealership farther from my home. I was told to take it here for oil changes since it was the AutoNation dealership nearest my home. When I AutoNation dealership farther from my home. I was told to take it here for oil changes since it was the AutoNation dealership nearest my home. When I called for an appointment I was asked to be there in an hour. When I arrived Jessica greeted me & said it would take a little longer since I had a Honda & they would have to get my parts. She said I should have called a day before! I explained that I had called & been told to come now. I asked how long & she said an hour. I'd already dropped what I was doing & driven there, so I said I'd wait. Over 2 hours later my car was finally ready. I should have asked the price in advance. I didn't expect an oil change to cost $100.94. That included a free tire rotation & car wash. Discount Tire would have rotated my tires free. (Yes, even though I didn't buy them there I've been a good customer for years & they'll take care of me.) I could have taken care of the car wash at Star Car Wash myself for $5 or paid $15 & had it done for me. I felt I was held up, but my mistake for not asking the price in advance. Then after I left I discovered they didn't reset my oil life feature, oil was spilled all over under my hood, & according to my receipt the wrong oil was used! My son did some checking & found out that my first oil change with my warranty was supposed to be free. (They had pulled up my warranty information & should have known.) He went back with me and got the other issues taken care of. The service manager was very nice & did get the problems corrected. He explained that they are a Volkswagen dealership and aren't equipped to take care of Hondas. Why didn't they just tell me that to start with? I would have gone elsewhere. So I wouldn't recommend anyone go there for service with a car other than a Volkswagen. More

I purchased a new VW Toureg from this dealership. The purchase experience was great. I love the car. I was treated very well. Service after the sale was weak. They never called me to let me know the part purchase experience was great. I love the car. I was treated very well. Service after the sale was weak. They never called me to let me know the part was in or not so when its the day that my appointment was scheduled, I call and they dont know anything about it. I talked to 3 different people and every time i have to repeat my story and what i need. This was frustrating to me because I live an hour away from this dealership and I blocked off my day to bring the car in and when its time, they don't know anything about my appointment or the reason for it. When I was there the first time they needed to inspect the car, everyone seemed so busy and out of order. They seemed rushed and running around and 3 people I spoke to, although i had to tell them all the same thing, none of them seemed to have time to listen to me. Of course they will not know what I am here for the second time, because the first time they were all too busy to take the time to listen to me, care for my concern, and appreciate my appointment and the fact I came to service my car at their location. I dont want to single out one person in the service department, because it seemed like a culture of busy flustered workers.. perhaps 3 very busy people all ask if I had been helped but no one really helped me. Oh and before leaving they ask me to give them a good score on their email survey, which I did last time. More

1 day after i bought a pre-owned passat wagon,i found the rear arm rest is broken and cannot be pulled out.2 weeks later, the warning sign'front parking light failure' goes on and off on my panel,but all the rear arm rest is broken and cannot be pulled out.2 weeks later, the warning sign'front parking light failure' goes on and off on my panel,but all the light bulbs works good. 1 month later, check engine light goes on.They ask 1k to fix all the things. Their 60days limited warranty doesn't cover anything. More