Clay Cooley Volkswagen Of Richardson - Service Center

Bob King vae me excellent service which is why I rated him a 5 in all of the above questions. I will definitely bring my car back to AutoNation Volkswagen Richardson for service. on my Passat. him a 5 in all of the above questions. I will definitely bring my car back to AutoNation Volkswagen Richardson for service. on my Passat. More

I arrived at the Service Bay at 12:20 and was told that they may have to order a key for my father's car. Not that they would definitely, but that they might have to order it. 2 hours later they told me, w they may have to order a key for my father's car. Not that they would definitely, but that they might have to order it. 2 hours later they told me, well we have to order the key, oh and the other service to regrind the lenses on the headlights, well the guy who does that is not here today. I was not happy, but said ok, so they said it has been pulled around to be washed and you have to pre-pay for the key. Then the it became totally and utterly absurd. I waited about 20 minutes and went to pre-pay for the key at which time the service tech that was passing by told the cashier that he could not find the car. He began running around the lot looking for the car, and enlisted the sales person who had taken my information to begin with. An hour later, my father's car appeared, during this time I asked several questions. #1 How could you lose a car? Apparently if the panic button on your key does not work they have no way of locating it on the lot---note that I was there to replace a key. Does this sound a little bit like the laziest way to locate cars on a lot or is it me? Next since I had time on my hands I asked the strangest question, how do you not know if you have the key here or if you have to order it? To my shock the cashier said well we do not know until it is pulled around and put on the computer....to which I replied, so you can not tell by the year, make and model that you have to order the key? She said, no because it is done by the vin number....so theoretically it could be the same make, model, and year and you could carry the key to the red one but not the blue one?????? Go Figure!!! Those German engineers are sure well mind blowing! Needless to say, after leaving 3 hours later with nothing accomplished and just ridiculous answers I left to never return. On another note, had they just said we have to order the key, if you step inside and pre-pay we will torture you next week when it arrives, all would have been good. And just a heads up to management, instead of your staff running around baffled by the amount of business that they had during the week between Christmas and New Years, you might should give them a heads up. Like people are on vacation, and so they do not have to miss work or take a sick day to have their cars checked out, we might be busy.... just a thought I mean it would be like not warning the staff a Nordstrom that the day after Christmas was going to be a bit on the busy side. The staff were overwhelmed, befuddled and a bit on the bewildered side for my fabulous three hour observation. More

Although services are consistently more expensive than a local service shops, amenities such as shuttle service and a car wash make the convenience worthwhile. Ever since the change from Boardwalk to Auton local service shops, amenities such as shuttle service and a car wash make the convenience worthwhile. Ever since the change from Boardwalk to Autonation the service, convenience and courtesy has been pretty remarkable. More

I really like the dealer's website. It is very user friendly so that you can schedule the service for your car & also schedule a shuttle. I was able to schedule my car's first service on a work day wh friendly so that you can schedule the service for your car & also schedule a shuttle. I was able to schedule my car's first service on a work day which is very convinent for me. I was greeted as soon as I arrived @ 7:00 A.M. by a very chiper person who took my information within about 5 minutes, & then she helped me with getting a shuttle to work. I was at my place of business by 7:15 A.M. which gave me plenty of time to get my breakfast. :):):) My service advisor, Pete Nicholson, kept me updated on the service of my car & answered all of my various questions & made sure that I had a shuttle to pick me up at the end of my workday. :):):) More

Terry Granger did an excellent job in taking care of my service needs. He kept me informed of the service progress, and met our delivery date as promised. He made me aware of all charges for the repairs an service needs. He kept me informed of the service progress, and met our delivery date as promised. He made me aware of all charges for the repairs and followed up on our extended maintenance policy. I highly recommend this dealership for all of your service needs. More

Everyone with car trouble hopes to find a car shop they trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve a trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve always relied friends and relatives for references for the best ‘neighborhood’ mechanic, because their labor is typically HALF of what a dealer will charge and they NEVER treat you like you’re ‘just another number’ in the assembly line. But my confidence in Dealership Service Centers was COMPLETELY restored when I stumbled into AutoNation Volkswagen in Richardson and met Pete Nicholson and his service manager – Steve Mulholland. I have since been back three times over the years to service my 2006 Jetta, and time and time again these guys continue to blow me away. Not only is their customer service ‘over-the-top’, our family mechanic of 10 years couldn’t even match their prices… ok, ONCE when I needed repairs they were $45 dollars higher than our family mechanic, but in fairness, our mechanic said in order to beat AutoNation’s bid, he would have to use “aftermarket parts.” I love Eddie, and my family still uses him for their Hondas & Toyota, but I figured if the DEALER is only $45-$50 more and I’m getting ‘Volkswagen’ parts installed by ‘Volkswagen’ certified mechanics – it was worth the difference! It’s important to remember you're not just paying for the cost of the parts and the time it takes to install them, you're also paying for the technical expertise of the technician. The last time I went to AutoNation was 3 weeks ago, because my air-conditioner quit working. I thought it was the compressor or blower fan, but it was far worse. I needed new belts; new hoses, a new Air-conditioning control switch and the mount that held the radiator had broken lose. I checked around, and the best price I could find was nearly $1,600 – my family just didn’t have it. Pete and Steve knew my family and I were financially challenged that particular month, but refused to let me drive around in the Texas Heat without air-conditioning. The shop was slammed at the time and they needed to run a full diagnostic on my vehicle. They told me they would need me to leave the car for a few days. Even though they had an Enterprise Rent-a-Car next door, they gave me a Demo to drive for the 10 plus days they had it in the shop, which save my family hundreds of dollars in rent-a-car charges. But the icing on the cake, was they were able to do the repairs for just under $1,100!! If you have a Volkswagen, take it to AutoNation and ask for Pete Nicholson, then go inside the Service Center lobby and shake hands with the Service Manager, Steve Mulholland. His door is ALWAYS open and they are the nicest and most professional ‘neighborhood’ mechanics you’ll ever meet – it just so happens they work in a ‘Dealership.’ My name is Bart Hermer and I am an AutoNation Customer for life. More

Frank Brown was great when I brought in my VW CC for service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. More

On July 29, 2013 I took my 06 Jetta in because it had a hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it was not an emergency and when the hole got big enough a light would come on in the dash panel and it would be time to get it fixed.. the price would be approx. $1150.00. On about Aug 13 I received a call from Jim Wilson who said he was with AutoNation and he had worked a special for me to get my car fixed for $658.00 plus tax and that it would take approx. 2 hours. I took the vehicle into the dealer on Aug 20th. at 10:30am at 1:30pm I ask if my car was about fixed and was told by Mr. King that it would be about 2 more hours. Mr. King also said Mr. Wilson did not know how many hours this would take. I received my carat 4pm and the work order said: "Removed and replaced EGR Cooler test drove vehicle after repairs. MIL was caused by intake flap motor Tech set basic settings on it. it may need intake flap motor. I left the dealership and on the way home the light came on again on the dash. I returned to the dealer at 4:30 and was then told the intake flap motor needed to be replaced which was done at a reduced cost of $264.47 by Mr. King. I left the car and was given a car to drive home. when I picked my car up the next morning at 11am it was so hot that I could not touch anything inside. I thought the heated seats had been left on. I have never been in a vehicle so hot. I find it very strange that I was told when the light comes on in the dash it will be necessary to get it fixed and the intake flap motor not fixed at that time. I do not fill I can completely trust what your mechanics tell me. Curtis B Clements More

While this visit was just "routine service", the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would do but, most importantly to me, gave me a good time estimate of "how long it would take" giving me the information to make decisions about when to do the work and whether or not to wait onsite. The work was completed on time with particular attention to several issues I raised before the service. The car was clean when presented to me and the "next service" steps were also explained. More

Jessica Raimo was my service advisor at the time of my visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car bac visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car back to me in record time, very fast, efficient and back on the road! Thank you Jessica for taking care of me (and my bug) we love you! Take care! More