Clay Cooley Volkswagen Of Richardson - Service Center

Great Customer Service Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The se Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The service department has accommodated me whether I scheduled in advance or just dropped by. I would hate to see vehicle recall since I love everything about my car, but I feel confident that this dealership would do their best to satisfy the customer. More

Worth the drive! I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to servic I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to service my car. I decided to return to Richardson even though it is a longer drive. My service writer, Alex was awesome. He was courteous and professional. We discussed what needed to be done now and he made suggestions for what I should have done on the next visit. Alex was very knowledgeable and explained my service in lay terms. I will be coming back for my future services and will keep Alex as my service adviser. More

Ruined paint and wouldn't accept responsibilty DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care about their car. I should've looked at the reviews for this place before I took my car there and ruined my brand new car's paint just for a nitrogen tire topoff! I have a brand new mustang with 8000 miles on it and got a nitro fill tire service package with it. With that service package, I can get my tires topped off with nitrogen whenever they get low for free. I got my car from a autonation dealer in fort worth but live in rockwall so this is the closest place to me that does nitrogen fills and I thought that with it being an autonation dealership, they would be reputable (wrong). I had several issues in my time there. 1. The guy that drove my car to to back dragged his wet and dirty shoe completely across my door panel trying to get in, I didn't say anything, thinking that that was something minor and that I could hopefully clean it up later and not be able to notice. 2. It took 20 minutes to fill 1 tire up! I requested 1 tire be filled and 1 only! 3. They come back 20 minutes later and I see that there was a 6-8 inch SCRATCH literally in the MIDDLE OF MY DOOR!!!!! I forgot to mention that I went in on a rain day so my car along with every other car was wet and had beads of water all over it. I always walk my car over visually when I take it to a shop because I don't trust those careless, dang near minimum wage chumps, and for good reason it turns out. There was ironically an area on the door, right where the scratch was, where it had clearly been rubbed by shorts or a rag or SOMETHING, I'm not sure what but it clearly was touched because in the middle of that area that didn't have beaded water at the moment, there was the scratch along with wads of mud. This is right by my drivers door handles so i think i wouldve noticed the mud when I dropped it off and the scratch seeing as I've washed and more importantly waxed my car every weekend since I've had it with the weather permitting. I rubbed it as hard as I could hoping it was just some sort or surface mark but no, it was throu the clear coat. I asked to speak with the service director or some sort of manager and he came out to look at it with me and simply TOLD ME HE WOULD NOT TAKE RESPONSIBILITY FOR THIS!!! I was pissed to say the least before hand, but after he told me this, and I went back and forth with him and he wouldn't be responsible at all no matter what; for his careless employees mistakes. I am seriously furious. My door is going to need to be repainted and with them being irresponsible and being CARELESS ABOUT CUSTOMER SATISFACTION, I'm going to have to get this repainted so I don't have to be reminded of this event and the eyesore they created, everytime I walk out to my new mustang. I wonder if they did it because it was a mustang. I'm not sure why or how it happened. All I know is that it did and it was clear that it happened there being that the car was completely wet and beaded with water then when it came back there was that one spot that had clearly been rubbed by something and left a scratch. I would seriously drive up to 3 extra hours any way if thats what I had to do to avoid going to this service department again. I will never buy a Volkswagen or step foot at another vw dealership again. I hate Volkswagen/Audi even more than I did before this event. All in all, if you care about your car and it's physical appearance even more, DO NOT GO HERE. Spend more time or whatever it takes to go somewhere else. More

I will definitely take my VW back here! I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be ba I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be back... More

My Autonation 30,000 Mile Maintenance Service My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was to happen and what was expected. He asked about my transportation to work. I felt that my car was in good hands when I got into the dealer shuttle. James told me to expect a call around noon. Just before noon, he called me to tell me my car was ready. The shuttle returned me to the dealership and my cost was exactly what he told me it would cost. James exceeded my expectation of excellent customer service. More

Dependable Service I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable s I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable service. More

Tire patched inspection, radio skipping They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being ready that evening! Couldn't reproduce radio problem, so wil try that again later, but other tire patch was covered by a coupon they had just sent me, along with a free "pit stop" (fluid check, etc). Victoria was great to work with as always...she explains everything and wants to make sure the customer has a great experience!! More

Wonderful Service Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them. Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them. More

Great Service as always I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher tha I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher than nearby VW service centers, but they do provide critical perks such as drop-off/pickup shuttle service, loaner cars, complementary car washes that keep me coming back. Perhaps the most important reason to keep coming to AutoNation Volkswagen Richardson is the piece of mind knowing that your VW will not just be serviced for the reason you brought it in, but that the multi-point inspection may find items that need to be addressed before they get serious. This dealership often runs service specials which can help with the bill if you time it right. I should also mention that everyone I've worked with at the dealership is courteous and respectful of my time. More

bad experience Bad experience. Took me 3 hrs on the phone to have finally an answer, 24 h after I left my car. They gave me a huge list $ 2000 on parts that needed t Bad experience. Took me 3 hrs on the phone to have finally an answer, 24 h after I left my car. They gave me a huge list $ 2000 on parts that needed to be change. I did not do it, but went to 2 others garages who confirm that half of the parts did not need to be replace!! really expensive garage. More