Clay Cooley Volkswagen Of Richardson - Service Center

Fast service and polite staff. Always a pleasure to visit this service department. Very professional Always a pleasure to visit this service department. Very professional More

Excellent service with friendly people. Very honest and considerate. They know how to take care of customers and I was very pleased. Very honest and considerate. They know how to take care of customers and I was very pleased. More

Extremely poor service after the sale! Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technic Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technician that was suppose to have made the key has not been able to do so and there has been no word from Clay Cooley. I continue to leave text messages and still no response. Buyers beware of poor service after the sale. More

I’ve been sitting and waiting for an oil change and a recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still wa recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still waiting. I will not return here for service. More

The worst service department in the world.Very The worst service department in the world. Very unprofessional crew as they are replaced every two weeks . They suppose to have my car ready in two d The worst service department in the world. Very unprofessional crew as they are replaced every two weeks . They suppose to have my car ready in two days after two weeks of excuse for parts ordering and weekend not counted they charged me $250.00 over their own estimated code . When I went to pick up my car it took two hours they figure out their mistakes . first the service man Laynold was hidden for 30 minutes after I called Bryan xxxx the service manager he tried to get me going but he was confused and he said he is a human to make a mistake on my end . I will never ever go to VW of Richardson for any services as long as these unprofessional crew are there . Bob More

Bad Customer Service This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a favor and stay away if you need your car serviced. I had multiple bad experiences there, but the last time I went there was so bad it practically tipped the scale, ill never go back again. They were bad before Clay Cooley took over the dealership, but its even worst now. Just real bad customer service. More

Reliable, excellent service My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. More

Clay Cooley's Service department is predatory. Stay away Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I took it back to them since it was still under the parts warranty so they could do it again. I am guessing that the Tech did not follow the strict procedure in the manual that says the pump must be carefully seated on the alignment pins and then the bolts have to be torqued in a very specific sequence to a very specific torque value. This must be followed very carefully or the composite pump can be damaged or may deform over time. The Service Writer (Alex) tried to tell me that my engine was leaking oil on to the pump and this caused the gasket to fail. I do my own oil changes so I know that my engine does not leak oil. I told him he would have to prove to me that the engine was leaking. He said the Service Manager would have to look at it. A little while later he called and said they would replace the pump under warranty (because the engine wasn’t leaking and they couldn’t prove that it was). I was then told that they would only replace the pump if I replaced the oil separator and took off the catch can that I installed to protect my intake ports and valves from the oil and varnish the PCV system allows in to the engine (a know problem on all direct injected engines). In the process of removing the Catch Can they damaged one of the clips on a hose making it useless (their way of making sure I could not put it back on). These people are predators so stay away from this dealership. More

Awful I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upo I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upon my return. They said it started under the passenger side wiper blade...therefore I am liable. I was willing to pay for half, because I believe it was there when I took possession, but myself nor their representative looked under the wiper blade! But I am having to pay the full $500 to replace the windshield!!! they will not even consent that it may have been there before it has been over 100 degrees in the shade! I kept the car in the garage at night, so I am so disappointed with this! I was planning on buying my next car from them, but I will not be going back to them for anything and I will NOT recommend anyone!!!!!!!!! The young lady I have been working with has been great, but management wont budge!! This is going to cause a severe hardship on my family, I have medical bills, school supplies and many other things to purchase on a teachers salary!!!!!! I will NEVER EVER recommend them! More

Does not honor their word Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jett Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jetta I was sold 2 oil changes, supposedly at a discount, which are done every 10,000 miles. When the time for my first oil change approached I was informed Clay Cooley VW Richardson would honor the oil changes and they did on the first one. Fast forward and my next oil change is due but, Clay Cooley won't honor it because, well, they don't want to. That was the reason given to me. No notice from them via email, phone call, nothing. I spent my morning driving over to the dealership and expecting the service I had paid for but, it did not happen. I spent the next 2 hours on the phone trying to get an Autonation dealership to change the oil and they all said it should be done at a VW dealership due to the parts and tools needed. So, I scheduled an appointment with Rusty Wallis VW to have it done but I will being paying for it, again. I am not happy a dealership went back on their word to current and future clients and then treats them like idiots because they don't want to stay and pay for the service already paid for and promised. I have to admit, I now can see why their service bay was empty. Normally I go to a car dealerships service bay and it is busy with people getting oil changes and having service so, people are learning not to go to this dealership for your service. More