Clay Cooley Volkswagen Of Richardson - Service Center

Bad Customer Service This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a This is the worst dealer for VW car service. I dont have experience with their sales, but i have been there multiple times for service. Do yourself a favor and stay away if you need your car serviced. I had multiple bad experiences there, but the last time I went there was so bad it practically tipped the scale, ill never go back again. They were bad before Clay Cooley took over the dealership, but its even worst now. Just real bad customer service. More

Reliable, excellent service My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. My experience with Tim Little is wonderful, I went in to sell my car, he help me negociate with appraisal to get me the best price. More

Clay Cooley's Service department is predatory. Stay away Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I Clay Cooley put a new water pump on my 2016 Volkswagen CC under warranty in July of 2018. By December 2018 it was leaking worse than it was before. I took it back to them since it was still under the parts warranty so they could do it again. I am guessing that the Tech did not follow the strict procedure in the manual that says the pump must be carefully seated on the alignment pins and then the bolts have to be torqued in a very specific sequence to a very specific torque value. This must be followed very carefully or the composite pump can be damaged or may deform over time. The Service Writer (Alex) tried to tell me that my engine was leaking oil on to the pump and this caused the gasket to fail. I do my own oil changes so I know that my engine does not leak oil. I told him he would have to prove to me that the engine was leaking. He said the Service Manager would have to look at it. A little while later he called and said they would replace the pump under warranty (because the engine wasn’t leaking and they couldn’t prove that it was). I was then told that they would only replace the pump if I replaced the oil separator and took off the catch can that I installed to protect my intake ports and valves from the oil and varnish the PCV system allows in to the engine (a know problem on all direct injected engines). In the process of removing the Catch Can they damaged one of the clips on a hose making it useless (their way of making sure I could not put it back on). These people are predators so stay away from this dealership. More

Awful I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upo I brought my car in for service and had to "rent" their loaner car, I had the car for less than 24 hours and a crack was spotted on the windshield upon my return. They said it started under the passenger side wiper blade...therefore I am liable. I was willing to pay for half, because I believe it was there when I took possession, but myself nor their representative looked under the wiper blade! But I am having to pay the full $500 to replace the windshield!!! they will not even consent that it may have been there before it has been over 100 degrees in the shade! I kept the car in the garage at night, so I am so disappointed with this! I was planning on buying my next car from them, but I will not be going back to them for anything and I will NOT recommend anyone!!!!!!!!! The young lady I have been working with has been great, but management wont budge!! This is going to cause a severe hardship on my family, I have medical bills, school supplies and many other things to purchase on a teachers salary!!!!!! I will NEVER EVER recommend them! More

Does not honor their word Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jett Purchased a 2016 VW Jetta from Autonation VW in Richardson. Shortly after my purchase the dealership was sold to Clay Cooley. When I purchased my Jetta I was sold 2 oil changes, supposedly at a discount, which are done every 10,000 miles. When the time for my first oil change approached I was informed Clay Cooley VW Richardson would honor the oil changes and they did on the first one. Fast forward and my next oil change is due but, Clay Cooley won't honor it because, well, they don't want to. That was the reason given to me. No notice from them via email, phone call, nothing. I spent my morning driving over to the dealership and expecting the service I had paid for but, it did not happen. I spent the next 2 hours on the phone trying to get an Autonation dealership to change the oil and they all said it should be done at a VW dealership due to the parts and tools needed. So, I scheduled an appointment with Rusty Wallis VW to have it done but I will being paying for it, again. I am not happy a dealership went back on their word to current and future clients and then treats them like idiots because they don't want to stay and pay for the service already paid for and promised. I have to admit, I now can see why their service bay was empty. Normally I go to a car dealerships service bay and it is busy with people getting oil changes and having service so, people are learning not to go to this dealership for your service. More

Great Customer Service Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The se Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The service department has accommodated me whether I scheduled in advance or just dropped by. I would hate to see vehicle recall since I love everything about my car, but I feel confident that this dealership would do their best to satisfy the customer. More

Worth the drive! I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to servic I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to service my car. I decided to return to Richardson even though it is a longer drive. My service writer, Alex was awesome. He was courteous and professional. We discussed what needed to be done now and he made suggestions for what I should have done on the next visit. Alex was very knowledgeable and explained my service in lay terms. I will be coming back for my future services and will keep Alex as my service adviser. More

Ruined paint and wouldn't accept responsibilty DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care about their car. I should've looked at the reviews for this place before I took my car there and ruined my brand new car's paint just for a nitrogen tire topoff! I have a brand new mustang with 8000 miles on it and got a nitro fill tire service package with it. With that service package, I can get my tires topped off with nitrogen whenever they get low for free. I got my car from a autonation dealer in fort worth but live in rockwall so this is the closest place to me that does nitrogen fills and I thought that with it being an autonation dealership, they would be reputable (wrong). I had several issues in my time there. 1. The guy that drove my car to to back dragged his wet and dirty shoe completely across my door panel trying to get in, I didn't say anything, thinking that that was something minor and that I could hopefully clean it up later and not be able to notice. 2. It took 20 minutes to fill 1 tire up! I requested 1 tire be filled and 1 only! 3. They come back 20 minutes later and I see that there was a 6-8 inch SCRATCH literally in the MIDDLE OF MY DOOR!!!!! I forgot to mention that I went in on a rain day so my car along with every other car was wet and had beads of water all over it. I always walk my car over visually when I take it to a shop because I don't trust those careless, dang near minimum wage chumps, and for good reason it turns out. There was ironically an area on the door, right where the scratch was, where it had clearly been rubbed by shorts or a rag or SOMETHING, I'm not sure what but it clearly was touched because in the middle of that area that didn't have beaded water at the moment, there was the scratch along with wads of mud. This is right by my drivers door handles so i think i wouldve noticed the mud when I dropped it off and the scratch seeing as I've washed and more importantly waxed my car every weekend since I've had it with the weather permitting. I rubbed it as hard as I could hoping it was just some sort or surface mark but no, it was throu the clear coat. I asked to speak with the service director or some sort of manager and he came out to look at it with me and simply TOLD ME HE WOULD NOT TAKE RESPONSIBILITY FOR THIS!!! I was pissed to say the least before hand, but after he told me this, and I went back and forth with him and he wouldn't be responsible at all no matter what; for his careless employees mistakes. I am seriously furious. My door is going to need to be repainted and with them being irresponsible and being CARELESS ABOUT CUSTOMER SATISFACTION, I'm going to have to get this repainted so I don't have to be reminded of this event and the eyesore they created, everytime I walk out to my new mustang. I wonder if they did it because it was a mustang. I'm not sure why or how it happened. All I know is that it did and it was clear that it happened there being that the car was completely wet and beaded with water then when it came back there was that one spot that had clearly been rubbed by something and left a scratch. I would seriously drive up to 3 extra hours any way if thats what I had to do to avoid going to this service department again. I will never buy a Volkswagen or step foot at another vw dealership again. I hate Volkswagen/Audi even more than I did before this event. All in all, if you care about your car and it's physical appearance even more, DO NOT GO HERE. Spend more time or whatever it takes to go somewhere else. More

I will definitely take my VW back here! I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be ba I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be back... More

My Autonation 30,000 Mile Maintenance Service My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was to happen and what was expected. He asked about my transportation to work. I felt that my car was in good hands when I got into the dealer shuttle. James told me to expect a call around noon. Just before noon, he called me to tell me my car was ready. The shuttle returned me to the dealership and my cost was exactly what he told me it would cost. James exceeded my expectation of excellent customer service. More