Clay Cooley Volkswagen Of Richardson - Service Center

DJ is the man. He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thoroug He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thorough and the service department had my car delivered to me before I got off work. A perfect assist if things were going to go wrong that day. Thanks, DJ. My only quibble is with the 3% credit card use fee. It's not like things aren't expensive enough, the dealership tacked on 3% for using a credit card. I bought the card through Clay Cooley VW, all of my service has been with them, and then out of nowhere, an extra 3%. Still rubs me the wrong way. More

I was sold a lemon paid $700 to get fixed same problem service no help service no help More

It was a great experience Parker and E and the finance manager made my buying experience a breeze everything was in place all I had to do was sign on the dotted line manager made my buying experience a breeze everything was in place all I had to do was sign on the dotted line More

Great service. Thanks DJ and the staff, including the shuttle driver. Will be back again. Thanks DJ and the staff, including the shuttle driver. Will be back again. More

Attentive to customer concerns as well as great communication. Better than park city VW in my view. communication. Better than park city VW in my view. More

DJ did a great job supporting my annual maintenance for my Passat. He is always very thorough and answers all my questions. Jeff Meier my Passat. He is always very thorough and answers all my questions. Jeff Meier More

Very slow customer service and the mechanic service is slow as well.There was no line the service is just slow. slow as well.There was no line the service is just slow. More

I arrived with a non-functional daytime running light. Three hours later I departed with a non-functional daytime running light and a non-functional turn signal Three hours later I departed with a non-functional daytime running light and a non-functional turn signal More

Clay Cooley Volkswagen of Richardson has already done me right. This last time I had to drop off my car for a few days so I took the train to pick up. They were able to scoop me up from the station and you right. This last time I had to drop off my car for a few days so I took the train to pick up. They were able to scoop me up from the station and you have no idea how thankful I was. Thank you, Alex, for taking care of me. They will always have my business. More

DJ is always very helpful when I come in. I didn’t think I was going to get my car back however, he made sure to make my vehicle a priority due to my obligations. I didn’t think I was going to get my car back however, he made sure to make my vehicle a priority due to my obligations. More