Clay Cooley Volkswagen Of Richardson - Service Center

[This is an overall summary of my visit, not limited to service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best informa service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best information available. Service, per se... That sucks. This is th thrid time I have brought my JSW in to service the SAME ISSUE!!!. Originally, it was diagnosed as a particulate filter issue. A few months later, for a turbo issue — I paid friggin' $3500 for that repair. This last instance, the turbo...AGAIN!!! ...only this time the cost for repair was estimated at $11k+. No xxxxing way in xxxx. Thankfully, a chat with Alex and James (Sales) revealed that the ID.Buzz I have been waiting five years to purchase is scheduled to arrive in a few weeks. I instructed Alex to only complete a safety inspection, because I plan to purchase an ID.Buzz. Sales: James and Zack suggested they would discuss my ID.Buzz interest with the GM and get back to me with information by the end of the day. Neither did so. When Alex contacted me regarding the service, I asked him to 'remind' James that I have been awaiting a response. Interestingly, he (James) called me within twenty minutes of that interaction. I never heard from Zack. Within half an hour of my chat with James (on speaker, BTW. That is the rudest means of communication. Pick up the damned handset and chat, in person), someone named Christian Kinsey contacted me. He gave the impression that he was in upper level management and that he was following-up on my conversation with James. We discussed scheduling a meeting to go over details for an earnest payment and pricing details. I stated I would be at the dealership sometime between 10:00 and 14:00. For some reason, he latched onto 14:00 and sent me an SMS at 19:30 to confirm. I corrected him and stated I would arrive before noon. He sent me a meeting confirmation for 14:00, Friday morning. I changed it to 11:00! Arriving Friday morning at 10:50, the receptionist in sales, Sonia(?), stated she did not know anyone named Christian; meanwhile James was not available. Following a wait of close to fifteen minutes, James returned. He seemed to not know who I was. Once he entered my information into the system, a revelation occurred. I asked him about Christian, he stated he is some sort of internet appointment person...not really affiliated with the dealership at all. After paying my earnest money, I had several questions for James about, 1) financing; incentive programs; 3) dealer promotions. He could answer NONE of these questions, stating that his 'manager' suggested none of this information would be available until the first vehicles arrive‽ The only person with whom I interacted that I can give a better than average review is Alex. Your sales staff suck; your repair technicians such. I have not even touched on the inability of the latter to diagnose the issues I have experienced with my JSW for the past four years. They make repairs, without **REALYY** resolving the issue, then charge me to repeat the repairs due to their incompetence. I am continuing with my goal of purchasing an ID.Buzz from Clay Cooley. Dealer incentives and special financing is expected. Do what is possible to ensure that, or I will share my dissatisfaction far and wide. More

Service was good as usual and Alex was great. The new facility is very comfortable and I much appreciate the courtesy shuttle service. The new facility is very comfortable and I much appreciate the courtesy shuttle service. More

I worked with Djibril he was so helpful, professional very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. More

The entire team under Aaron Allison’s realm is awesome! I’m totally trust this team and the service from Aaron, DJ and Alex! I’m totally trust this team and the service from Aaron, DJ and Alex! More

This location has always superseded my expectations! Each time I have been in for service the staff is always so kind. Thank you for making my experience easy! Each time I have been in for service the staff is always so kind. Thank you for making my experience easy! More

Looking for a "close by" dealership to purchase a new car and receive dependable maintenance service, but it took too long and they could not duplicate or find the problem. I do not want to look for another and receive dependable maintenance service, but it took too long and they could not duplicate or find the problem. I do not want to look for another service department, but I might not have a choice. Submitted my car early Wednesday morning for oil change, safety inspection and a starter or electrical problem which prevents the car from starting at times. Picked up my car on Saturday morning...almost 4 days later! I don't want to get stranded somewhere...I just want a dependable car, but it seems that may be too much to ask for from this dealership. Because of this, I must look elsewhere to purchase either a new or used car. I realize that my car is not a new car so maybe that was the problem. I've been coming here for quite a few years and habits are hard to break. Things change and maybe improvements will be made. There is definitely something wrong someplace here. Maybe not enough Techs, maybe training deficiencies, maybe specialized training in the electronics or starter system of VW cars or maybe new updated tools to perform the required maintenance. Believe I vented enough here. Right now I feel better until I get stranded someplace. More

KJ Penn provided professional courteous service. Provided an estimate to complete work and provided updates througout Provided an estimate to complete work and provided updates througout More

Great service! Even without appointment they were able to service my car promptly. Everything completed as expected. Even without appointment they were able to service my car promptly. Everything completed as expected. More

I’ve had my vehicle for about seven years, I always encounter friendly staff. Sometimes it takes longer than usual but nothing major encounter friendly staff. Sometimes it takes longer than usual but nothing major More

Alex has always taken care of me in the past. He understood my problem and got it taken care of quick. Excellent explanation of the part needed. Also, thank you to the service manager. I will alw He understood my problem and got it taken care of quick. Excellent explanation of the part needed. Also, thank you to the service manager. I will always work with Alex. More