Clay Cooley Volkswagen Of Richardson - Service Center

Went in for state inspection found I need brakes, I was also leaving on a trip. The service team took excellent care of me. I felt safe while I was on the road. also leaving on a trip. The service team took excellent care of me. I felt safe while I was on the road. More

Started off a little "rocky" but ended up fine. In the past at Clay Cooley i would be sent a video of the things wrong with the inside or underneath the car. This time there was no video and i wa In the past at Clay Cooley i would be sent a video of the things wrong with the inside or underneath the car. This time there was no video and i waited 3 hours for a diagnosis of my vehicle while expecting only an hour wait. I actually asked for my car back before i received information. i felt the wait was too long before receiving information on the problem. I became rather upset and finally received attention. Still no video. I had to call and make sure the whole situation would be handled after a brief ex planation was given on the updates regarding the vehicle. I'm very used to better customer service in the past and was disappointed in my experience this time. After some dialogue of my frustration, i received better service. More

KJ is it wonderful to work with. I was in and out the same day I was in and out the same day More

Rachael in the service department was easy to work with and very pleasant and knowledgeable and very pleasant and knowledgeable More

Service and repair work was great. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. More

This is my 4th time getting a car from Bryan Bauer and 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with m 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with me. Thank you. More

Customer service was amazing I love the new location as well clean and nice. My car was in like 2 hours didn’t take long, they always calling and texting to make sure your all taking care of. Keri Hill and well clean and nice. My car was in like 2 hours didn’t take long, they always calling and texting to make sure your all taking care of. Keri Hill and Rachel is always amazing people to take care of things. Thank you Volkswagen for making my day amazing More

Very poor communication. Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was q Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was quoted 3 days. More

Alex give is a great example of outstanding customer service and attitude. He is the best person in the Service Department. service and attitude. He is the best person in the Service Department. More

Service person was caring and efficient. He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car More