Clay Cooley Volkswagen Of Richardson - Service Center

KJ took special care getting my car in for repair. He kept me informed through the process, and even had car washed when I picked it up! He kept me informed through the process, and even had car washed when I picked it up! More

My overall experience with Clay Cooley Volkswagen has been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not mad been very poor. It took two weeks to receive my vehicle that was purchased on July 4th, 2024; and even at delivery, promised fixes were still not made and additional, new issues were found all over the vehicle including scratches all around the car and noticeable chips in the windshield. It’s as if someone at the dealership had been recklessly driving the car I purchased for two weeks. The sales person, Marshall Picard, also drove the car through the tollways without notice leaving a toll bill in my name. Promises to detail, buff out, and remove paint marks and scratches were made by Marshall Picard and the finance manager, Jeffrey Dean. My frustration and disappointment with the lack of assistance and response I have encountered has been overwhelming. I have made multiple attempts to seek help regarding ongoing issues with the vehicle I purchased from the dealership. Despite my repeated efforts, I have not received any satisfactory assistance or even a response to my submitted email and phone contact with the General Manager, Ed Hicks. The lack of response at all levels has been incredibly disrespectful and not aligned with what I should expect as one of your newest customers. I expected a commitment of service and professionalism from your dealership and unfortunately, my initial experiences have fallen far short of these expectations. More

Kaseen's customer service was outstanding. He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! He made sure I was aware of everything that was goin on with my vehicle. The Clay Cooley VW of Richardson team are awesome!! More

Although people were very nice and helpful, I did not expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could deci expected to be charged a 3% fee for paying with a credit card. I wish I would had been told about this fee before getting the service so I could decide if I wanted to pay the fee or look for an alternate way of payment, especially since the company started this policy 2 or 3 days before my visit to the dealer. More

As always the team went above and beyond to help with my service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not service. Alex Treber has taken good care of me. What I really like about this service manager is that he doesn’t try to upsell me on stuff that’s not needed. He explains what needs to be done and why and that makes me feel good. Thank you! More

DJ was amazing, he gave me the best advice for my vehicle. Love his work vehicle. Love his work More

Always a good experience at Clay Cooley VW. The Service Team is great at their job. The Service Team is great at their job. More

I was sold a lemon paid $700 to get fixed same problem service no help service no help More

DJ is the man. He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thoroug He took good care of a tire situation first thing in the morning that I didn't have time for. His communication about the problem and fix was thorough and the service department had my car delivered to me before I got off work. A perfect assist if things were going to go wrong that day. Thanks, DJ. My only quibble is with the 3% credit card use fee. It's not like things aren't expensive enough, the dealership tacked on 3% for using a credit card. I bought the card through Clay Cooley VW, all of my service has been with them, and then out of nowhere, an extra 3%. Still rubs me the wrong way. More

Long wait to drop off my car. I can't wait for the new service center to open. I can't wait for the new service center to open. More