Clay Cooley Volkswagen Of Richardson - Service Center

I will return to Clay Cooley VW for all of my service needs based on my positive experience and meeting with service advisor DJ. needs based on my positive experience and meeting with service advisor DJ. More

The policy to charge to use a credit card and not being told is very deceptive told is very deceptive More

better then one I bought the car from! ! was a "lifesaver" the dealership opened at this location! ! was a "lifesaver" the dealership opened at this location! More

It was a great service. The vehicle was repaired in a timely manner sooner than quoted The vehicle was repaired in a timely manner sooner than quoted More

I have taken my vehicle for repairs several times, and EVERY SINGLE TIME I have to make multiple trips because they always forget to do something. I either have to return later, or I have to pick up my ve EVERY SINGLE TIME I have to make multiple trips because they always forget to do something. I either have to return later, or I have to pick up my vehicle without being repair at the end of the day because they just couldn't get to it. I have been nothing but patient with this dealer, but they absolutely DO NOT CARE about my time. I have wasted COUNTLESS hours and money (on Ubers, since they never have a loaner available). I absolutely loved this dealership's customer service when I bought the vehicle, but after this experience, I will NEVER recommend them to anyone. Worst experience ever. More

I am always happy with DJ he gives nothing but 100% and leaves me with a smile 😃 leaves me with a smile 😃 More

This was, by far, the easiest, smoothest most hassle-free service experience…EVER! The service team was attentive, courteous and treated me with respect. Congratulations on your new facility! service experience…EVER! The service team was attentive, courteous and treated me with respect. Congratulations on your new facility! More

Great service, on time, the team was attentive to getting the job done as best as possible the job done as best as possible More

A clean, comfortable environment with professional sales and services that provided a really nice, overall,experience. and services that provided a really nice, overall,experience. More

You guys forgot to finish the repair on the wiper assembly. I saw there was a loose wire hanging underneath the steering wheel with a attached sensor on it. assembly. I saw there was a loose wire hanging underneath the steering wheel with a attached sensor on it. More