Clay Cooley Volkswagen Of Richardson - Service Center

Service was good as usual and Alex was great. The new facility is very comfortable and I much appreciate the courtesy shuttle service. The new facility is very comfortable and I much appreciate the courtesy shuttle service. More

I worked with Djibril he was so helpful, professional very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. very knowledgeable and friendly. He informed me with the status of my car so I was well informed what was going on. I enjoyed working with him. More

The entire team under Aaron Allison’s realm is awesome! I’m totally trust this team and the service from Aaron, DJ and Alex! I’m totally trust this team and the service from Aaron, DJ and Alex! More

This location has always superseded my expectations! Each time I have been in for service the staff is always so kind. Thank you for making my experience easy! Each time I have been in for service the staff is always so kind. Thank you for making my experience easy! More

Looking for a "close by" dealership to purchase a new car and receive dependable maintenance service, but it took too long and they could not duplicate or find the problem. I do not want to look for another and receive dependable maintenance service, but it took too long and they could not duplicate or find the problem. I do not want to look for another service department, but I might not have a choice. Submitted my car early Wednesday morning for oil change, safety inspection and a starter or electrical problem which prevents the car from starting at times. Picked up my car on Saturday morning...almost 4 days later! I don't want to get stranded somewhere...I just want a dependable car, but it seems that may be too much to ask for from this dealership. Because of this, I must look elsewhere to purchase either a new or used car. I realize that my car is not a new car so maybe that was the problem. I've been coming here for quite a few years and habits are hard to break. Things change and maybe improvements will be made. There is definitely something wrong someplace here. Maybe not enough Techs, maybe training deficiencies, maybe specialized training in the electronics or starter system of VW cars or maybe new updated tools to perform the required maintenance. Believe I vented enough here. Right now I feel better until I get stranded someplace. More

KJ Penn provided professional courteous service. Provided an estimate to complete work and provided updates througout Provided an estimate to complete work and provided updates througout More

Great service! Even without appointment they were able to service my car promptly. Everything completed as expected. Even without appointment they were able to service my car promptly. Everything completed as expected. More

I’ve had my vehicle for about seven years, I always encounter friendly staff. Sometimes it takes longer than usual but nothing major encounter friendly staff. Sometimes it takes longer than usual but nothing major More

Alex has always taken care of me in the past. He understood my problem and got it taken care of quick. Excellent explanation of the part needed. Also, thank you to the service manager. I will alw He understood my problem and got it taken care of quick. Excellent explanation of the part needed. Also, thank you to the service manager. I will always work with Alex. More

Taking care of me and watching out for my safety - these guys are truly AMAZING! guys are truly AMAZING! More