Clay Cooley Volkswagen Of Richardson - Service Center

Started off a little "rocky" but ended up fine. In the past at Clay Cooley i would be sent a video of the things wrong with the inside or underneath the car. This time there was no video and i wa In the past at Clay Cooley i would be sent a video of the things wrong with the inside or underneath the car. This time there was no video and i waited 3 hours for a diagnosis of my vehicle while expecting only an hour wait. I actually asked for my car back before i received information. i felt the wait was too long before receiving information on the problem. I became rather upset and finally received attention. Still no video. I had to call and make sure the whole situation would be handled after a brief ex planation was given on the updates regarding the vehicle. I'm very used to better customer service in the past and was disappointed in my experience this time. After some dialogue of my frustration, i received better service. More

KJ is it wonderful to work with. I was in and out the same day I was in and out the same day More

Rachael in the service department was easy to work with and very pleasant and knowledgeable and very pleasant and knowledgeable More

This is my 4th time getting a car from Bryan Bauer and 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with m 1st time dealing with J Kval( what a sweetheart. It is always a pleasure coming here and getting a new car. I do appreciate their time dealing with me. Thank you. More

Customer service was amazing I love the new location as well clean and nice. My car was in like 2 hours didn’t take long, they always calling and texting to make sure your all taking care of. Keri Hill and well clean and nice. My car was in like 2 hours didn’t take long, they always calling and texting to make sure your all taking care of. Keri Hill and Rachel is always amazing people to take care of things. Thank you Volkswagen for making my day amazing More

[This is an overall summary of my visit, not limited to service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best informa service alone.] Yeah... Alex (service advisor) is excellent. He always attempts to maintain contact with the customer and provide the best information available. Service, per se... That sucks. This is th thrid time I have brought my JSW in to service the SAME ISSUE!!!. Originally, it was diagnosed as a particulate filter issue. A few months later, for a turbo issue — I paid friggin' $3500 for that repair. This last instance, the turbo...AGAIN!!! ...only this time the cost for repair was estimated at $11k+. No xxxxing way in xxxx. Thankfully, a chat with Alex and James (Sales) revealed that the ID.Buzz I have been waiting five years to purchase is scheduled to arrive in a few weeks. I instructed Alex to only complete a safety inspection, because I plan to purchase an ID.Buzz. Sales: James and Zack suggested they would discuss my ID.Buzz interest with the GM and get back to me with information by the end of the day. Neither did so. When Alex contacted me regarding the service, I asked him to 'remind' James that I have been awaiting a response. Interestingly, he (James) called me within twenty minutes of that interaction. I never heard from Zack. Within half an hour of my chat with James (on speaker, BTW. That is the rudest means of communication. Pick up the damned handset and chat, in person), someone named Christian Kinsey contacted me. He gave the impression that he was in upper level management and that he was following-up on my conversation with James. We discussed scheduling a meeting to go over details for an earnest payment and pricing details. I stated I would be at the dealership sometime between 10:00 and 14:00. For some reason, he latched onto 14:00 and sent me an SMS at 19:30 to confirm. I corrected him and stated I would arrive before noon. He sent me a meeting confirmation for 14:00, Friday morning. I changed it to 11:00! Arriving Friday morning at 10:50, the receptionist in sales, Sonia(?), stated she did not know anyone named Christian; meanwhile James was not available. Following a wait of close to fifteen minutes, James returned. He seemed to not know who I was. Once he entered my information into the system, a revelation occurred. I asked him about Christian, he stated he is some sort of internet appointment person...not really affiliated with the dealership at all. After paying my earnest money, I had several questions for James about, 1) financing; incentive programs; 3) dealer promotions. He could answer NONE of these questions, stating that his 'manager' suggested none of this information would be available until the first vehicles arrive‽ The only person with whom I interacted that I can give a better than average review is Alex. Your sales staff suck; your repair technicians such. I have not even touched on the inability of the latter to diagnose the issues I have experienced with my JSW for the past four years. They make repairs, without **REALYY** resolving the issue, then charge me to repeat the repairs due to their incompetence. I am continuing with my goal of purchasing an ID.Buzz from Clay Cooley. Dealer incentives and special financing is expected. Do what is possible to ensure that, or I will share my dissatisfaction far and wide. More

Service and repair work was great. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. ..Only complaint is the cost. The cost of the part was so much higher than we could have purchased a Volkswagen part online. More

Very poor communication. Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was q Could not ever get a hold of my representative for my repairs, and no one else could tell me the status of my car. Took a week to repair when I was quoted 3 days. More

Alex give is a great example of outstanding customer service and attitude. He is the best person in the Service Department. service and attitude. He is the best person in the Service Department. More

Service person was caring and efficient. He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car He was fast and let me know about upcoming deals. Let more know updates on my service while I wait d for my car More