Clay Cooley Volkswagen Of Richardson

Gary Michael & the team were FANTASTIC! Clay Cooley has definitely earned our business. They have an outstanding team at the Richardson Volkswagen location. Go see Gary! Clay Cooley has definitely earned our business. They have an outstanding team at the Richardson Volkswagen location. Go see Gary! More

Nicolas was very nice, knowledgable, and helpful! The new "software" program, however, I would give one star! It took forever and should not have to be that way. We are not sure why it took soooo lo The new "software" program, however, I would give one star! It took forever and should not have to be that way. We are not sure why it took soooo long! More

Easy to schedule. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. Fast intake process. Saturdays they only have half-staffing, which can make things take a bit longer. Otherwise it was a normal service experience. That being said, the team went out of their way to help explain a few things about our leased vehicle - even to the point of going on a test drive with me. Haven't experienced that before with other brands. I've been surprised and quite pleased with my first VW experience in the 21st century (other experience was when I lived in Germany back in the 1980s). Sadly they do not allow for any modifications to the ECU, that provides direct throttle control (even though the option exists in the program). The factory's insistence on emissions controls creates a risk due to delayed response when stepping on the accelerator. Therefore, overtaking can be more of a threat than with just about any other offering with a turbocharged engine from literally any other manufacturer. But the guys at the dealership were really cool in how they explained it to me. I appreciated their patience and how much effort they put into trying to understand my complaint. FWIW, it's very strange that you want me to rate the people I worked with, but have completely forgotten to add a field with the Service Advisors and technicians (only listing Sales, Finance, and Management departments?). More

Alex is always great! !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I w !! He’s a WONDERFUL asset to the Clay Cooley team!! The mechanics 🧰 always do a great job and the videos of what needs to be serviced are great! I will continue to be a fan and customer! Thumbs up to your entire team especially Alex!!! More

good service, good selection of cars knowledgeable employees , good explanation of features and benefits about your cars. employees , good explanation of features and benefits about your cars. More

Gary was my sales agent and he was amazing. I’m thankful for all the help he and the management team did to get me what I wanted. I’m thankful for all the help he and the management team did to get me what I wanted. More

Very promptly asquing the right questions explaining to me how it works and that they will call me when my car is ready plus it was do clean me how it works and that they will call me when my car is ready plus it was do clean More

Alex Trebor and the Clay Cooley Service Team has always taken wonderful care of my vehicle. Their customer service and attention to my vehicle's needs is top level. taken wonderful care of my vehicle. Their customer service and attention to my vehicle's needs is top level. More

Great service and friendly advisor. Quick work and great shuttle service. Took care of the issue Quick work and great shuttle service. Took care of the issue More

Bought a 2023 Certified Tiguan w/5,000 miles Nov. 21. We still do not have possession of the car. is unacceptable and you need to compensate for this mess up. either take the car back and return ou 21. We still do not have possession of the car. is unacceptable and you need to compensate for this mess up. either take the car back and return our money and cancel the loan or trade it out. you didn't even give a comparable loaner car. More