Clay Cooley Volkswagen Of Richardson

I had a great experience at Clay Cooley at Richardson. Michael (the manager), Logan (sales consultant), and the finance team found me a great vehicle and a second to none packaged deal. They even introdu Michael (the manager), Logan (sales consultant), and the finance team found me a great vehicle and a second to none packaged deal. They even introduced me to a service advisor for future maintenance needs. Amazing service from start to finish! More

Very respectable, understanding, helpful … understandable and meet your own needs and not there’s . Very good dealership .. they help you on which every level . My first time financially, and I feel so happy and meet your own needs and not there’s . Very good dealership .. they help you on which every level . My first time financially, and I feel so happy for myself. They was a great help. More

They were great! Everyone I came into contact with at the dealership was helpful when I asked a question, they were prepared with a response and explained everything Everyone I came into contact with at the dealership was helpful when I asked a question, they were prepared with a response and explained everything during the process of my purchase. Very informative. Kirk, my salesman was kind and understanding. So helpful. Jeffrey, the sales manager, explained everything involved in my financing and so forth. I felt like he really took care in making sure I was aware of all of the charges. Overall, fantastic! I will definitely go there again when I am ready for a new vehicle. More

Clay Cooley Volkswagen of Richardson: Excellence All Around Clay Cooley Volkswagen in Richardson, Texas, delivers an unmatched experience. From the moment you step through the doors, the team’s profe Around Clay Cooley Volkswagen in Richardson, Texas, delivers an unmatched experience. From the moment you step through the doors, the team’s professionalism and genuine care stand out. The sales team is outstanding. They go above and beyond to ensure you find the perfect vehicle for your needs. They listen, ask the right questions, and provide thoughtful recommendations without pressuring you. Their transparency and attention to detail make the entire car-buying process smooth and enjoyable. The service team is equally impressive. Whether it’s routine maintenance or unexpected repairs, they treat every customer like a priority. Their knowledgeable technicians take the time to explain everything clearly, and the team ensures your car is returned in perfect condition. It’s rare to find such a consistent level of excellence across all departments, but Clay Cooley Volkswagen manages it effortlessly. If you’re looking for a dealership that values integrity, customer satisfaction, and quality, Clay Cooley Volkswagen in Richardson is the place to go. Highly recommend! More

Very attentive and good deal as far as I am concerned. Would recommend to other looking for a new car. Would recommend to other looking for a new car. More

Dissatisfied with cost of repair for a function not used or subscription paid on vehicle. Repair not made and paid for diagnostic. Issued resolved on my own at no cost. or subscription paid on vehicle. Repair not made and paid for diagnostic. Issued resolved on my own at no cost. More

Kari went above and beyond to ensure my vehicle was properly serviced. Her dedication and great customer service made all the difference, and I truly appreciate your efforts! properly serviced. Her dedication and great customer service made all the difference, and I truly appreciate your efforts! More

The servicing team was great to work with. The only reason the rating is a 4/5 is that they didn’t have the necessary part. The only reason the rating is a 4/5 is that they didn’t have the necessary part. More

Always amazing service and great experience! Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. Love Kari, KJ, DJ, Rachel and Erin! Will always go to CCVWR for service. More

12/04/2024 I bought my Volkswagen Tiguan 2021 in Clay Cooley of Richardson, Texas. How do I rate Clay Cooley if the owners of this company don't care about reputation? They have no idea what a service is Cooley of Richardson, Texas. How do I rate Clay Cooley if the owners of this company don't care about reputation? They have no idea what a service is. It was like I was in the Stone Age. You just sell a car and immediately forget about your customer. Why do your employees give out business cards if they know they will NEVER reply to an email? When I decided to contact a Volkswagen dealer, I expected to receive customer SERVICE and PROTECTION. Instead, it's a COMPLETE disregard on the part of your employees and deception of the client for large sums: 1.) Before buying a car, I made a list of dealerships and cars with prices and links to the website. Initially, the car I bought from you cost $18,888, but in the documents it costs $19,883!! Show me the price of $18,888 in the documents (VEHICLE BUYER’S ORDER)? It's NOT there! Of course, I'm talking about the start price of a car without taxes and additional fees. Clay Cooley sold me a car for more than he put it up for on their website. This is a simple theft. Tell me it's not like that. Is Clay Cooley really a Volkswagen dealer?? 2.) In the documents you write that you sold me the SEL but in fact it is SE trim. 3.) Taking advantage of the fact that I don't understand English very well, you imposed on me insurance for $2,500 (ALLY), convincing me that it covers EVERYTHING from bumper to bumper. I asked David Mitchell several times, and he confirmed that it was bumper-to-bumper insurance. In fact insurance covers only the mechanical part and not all of it. So what did I pay $2,500 for?? I called in ALLY and wanted to cancel my insurance. They said that only Clay Cooley can cancel it. So when can you do it? Chemiya Gray and Zachary Stainkamp convinced me that the insurance I paid $2,500 for covers the entire term of my loan (78 months). But that's also a lie - it's actually only 24 months old. Kaelon Burks changed the final price of the monthly payment several times on the move (for this he went to another office and talked to someone), after which the amount became higher. Clay Cooley lies AT EVERY TURN. I moved to Texas a month ago and IMMEDIATELY got a "great" impression of this state. Bravo! I am preparing an appeal to Volkswagen, let them comment on the situation. Let them know who represents their interests and how Clay Cooley deceives clients by taking advantage of the fact that a person does not speak English well. - Dmytro Riner More