Clay Cooley Volkswagen Of Richardson

The customer service is outstanding and always friendly. They always do their best to make sure I am comfortable while I am waiting and keep me informed on what is going on. They always do their best to make sure I am comfortable while I am waiting and keep me informed on what is going on. More

Alex always provides fast service every time there’s a problem with the car. Thank you! problem with the car. Thank you! More

We get there, like the car, sit down to do the paperwork and they have more than 3,000.00 added to the cost. Said couldn't remove it. One was an insurance warranty and the other was some kind of GPS system and they have more than 3,000.00 added to the cost. Said couldn't remove it. One was an insurance warranty and the other was some kind of GPS system that tracks where we are at any time. We decided to leave and they removed the insurance warranty (we thought) and gave more for my trade-in to compensate for the GPS system they said was non-removable. On the way home, I get a text that my car was 'located' by the GPS system and I looked at where it was located and it was THE DEALERSHIP! Get home with my car and receive a letter from a tire and wheel warranty company thanking us for buying it. I called and was told it was 750.00 dollars added to my loan! I did NOT want that. Told them at the dealership we did NOT want all the stuff they were trying to add. So, thankfully, I was allowed to cancel the extra warranty and the money was sent to the bank that was financing the loan. Very devious and unprofessional service! More

They provide good service to their customers. Service was faster than expected from prior experiences with them. Picking up was the dreadful part. Service was faster than expected from prior experiences with them. Picking up was the dreadful part. More

Great service department. Like new building. Alex very helpful in managing service needs. Quick and efficient Like new building. Alex very helpful in managing service needs. Quick and efficient More

This is a second feedback. Your management continues to ignore it. Does Clay Cooley really don't care about his reputation? So, 12/04/2024 I bought my Volkswagen Tiguan 2021 Your management continues to ignore it. Does Clay Cooley really don't care about his reputation? So, 12/04/2024 I bought my Volkswagen Tiguan 2021 in Clay Cooley of Richardson, Texas. How do I rate Clay Cooley if the owners of this company don't care about reputation? They have no idea what a service is. It was like I was in the Stone Age. You just sell a car and immediately forget about your customer. Why do your employees give out business cards if they know they will NEVER reply to an email? When I decided to contact a Volkswagen dealer, I expected to receive customer SERVICE and PROTECTION. Instead, it's a COMPLETE disregard on the part of your employees and deception of the client for large sums: 1.) Before buying a car, I made a list of dealerships and cars with prices and links to the website. Initially, the car I bought from you cost $18,888, but in the documents it costs $19,883!! Show me the price of $18,888 in the documents (VEHICLE BUYER’S ORDER)? It's NOT there! Of course, I'm talking about the start price of a car without taxes and additional fees. Clay Cooley sold me a car for more than he put it up for on their website. This is a simple theft. Tell me it's not like that. Is Clay Cooley really a Volkswagen dealer?? 2.) In the documents you write that you sold me the SEL but in fact it is SE trim. 3.) Taking advantage of the fact that I don't understand English very well, you imposed on me insurance for $2,500 (ALLY), convincing me that it covers EVERYTHING from bumper to bumper. I asked David Mitchell several times, and he confirmed that it was bumper-to-bumper insurance. In fact insurance covers only the mechanical part and not all of it. So what did I pay $2,500 for?? I called in ALLY and wanted to cancel my insurance. They said that only Clay Cooley can cancel it. So when can you do it? Chemiya Gray and Zachary Stainkamp convinced me that the insurance I paid $2,500 for covers the entire term of my loan (78 months). But that's also a lie - it's actually only 24 months old. Kaelon Burks changed the final price of the monthly payment several times on the move (for this he went to another office and talked to someone), after which the amount became higher. Clay Cooley lies AT EVERY TURN. I moved to Texas a month ago and IMMEDIATELY got a "great" impression of this state. Bravo! I am preparing an appeal to Volkswagen, let them comment on the situation. Let them know who represents their interests and how Clay Cooley deceives clients by taking advantage of the fact that a person does not speak English well. - Dmytro Riner More

My service advisor was awesome. I was in and out less than two hours. I’ll definitely be going back I was in and out less than two hours. I’ll definitely be going back More

They forgot to log what they did to my car for warranty purposes and required me to come in on a separate day in my busy week and took a long time to resolve it. They told me an overt lie about "the file g purposes and required me to come in on a separate day in my busy week and took a long time to resolve it. They told me an overt lie about "the file got corrupted and didn't save". More

The service was informative, personable, and efficient. Everyone who worked with me was helpful and moved at a great pace to secure me with a great experience. Everyone who worked with me was helpful and moved at a great pace to secure me with a great experience. More

Liked that they didn’t have any hidden fees. Everyone was friendly and helpful. Would recommend. Please see Mark! Everyone was friendly and helpful. Would recommend. Please see Mark! More