Clay Cooley Volkswagen Of Richardson

Daniel, the service advisor I’ve worked with now the past 3 times I’ve needed to be in, is simply the best! He communicates clearly, shows empathy, responds in a timely manner and is super professional. 10/1 3 times I’ve needed to be in, is simply the best! He communicates clearly, shows empathy, responds in a timely manner and is super professional. 10/10 recommend! More

The people at this dealership are super helpful and friendly, I was able to get the exact car I wanted with zero hassle. friendly, I was able to get the exact car I wanted with zero hassle. More

I have had to bring my car in 4 times this year and have spent almost $8000. This is just the last year. My car is a 2019 and I am pretty sure that I have spent at least another $8000 over that time. This c spent almost $8000. This is just the last year. My car is a 2019 and I am pretty sure that I have spent at least another $8000 over that time. This car is always messing up and cost SO MUCH MONEY to fix. This time the shop had my car for over a week. They supposedly didn't have the part (another sign that something weird is always wrong with my car that they don't even have a part for). Once the part finally gets there, then my car is just in a backup for another like 4 or 5 days. More

Clay Cooley seems to be getting better in the service area. Alex has always been great in the service department, but the work done wasn't the best. It appears that the work has finally gotten better. area. Alex has always been great in the service department, but the work done wasn't the best. It appears that the work has finally gotten better. More

My recent and continuing service with the entire customer team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was instrumental in rescuing a very unhappy customer. He saw that my original representative Erik Espinoza was not handling my questions well and proceeded to not only answering my inquiries but showed me alternative selections to include test drives making a cogent decision easier for me. More

Great experience, car is running smoothly and the techs were honest. Definitely will return for continued maintenance. were honest. Definitely will return for continued maintenance. More

Moe got me in and out very quickly, he did a great jop. Service was professional Service was professional More

The service was good specially KJ he explains everything and the special thing was they drop and pick me up from my home by the time my car was under maintenance and the special thing was they drop and pick me up from my home by the time my car was under maintenance More

“If you want to waste your time, this is the perfect place to buy a car. The VW service team will gladly help you waste more time by overriding issues instead of solving them. Thanks for nothing!” place to buy a car. The VW service team will gladly help you waste more time by overriding issues instead of solving them. Thanks for nothing!” More

Extremely pleasant and professional and courteous. I had a speedy check in and was updated throughout the process. I had a speedy check in and was updated throughout the process. More