Clay Cooley Volkswagen Of Richardson

I had an older jetta that I had planned to drive until the doors fell off. Unfortunatly the time came and it was time to get a new car. Having friends that where car sales men I can tell you that I was the doors fell off. Unfortunatly the time came and it was time to get a new car. Having friends that where car sales men I can tell you that I was not looking forward to the process. I went into Boardwalk extremly nervous after hearing all the horror stories from other dealerships. I was refered to Gary Blakley and he did everything to make the process as smooth and painless as possible. There was no "hard sell" and most important he was straight up with me without any B.S. I really apprciate everything he has done to make an uncomfortable situation a relaxed and enjoyable one. I would recomened Gary to anyone trying to purchase car. More

I have purchased my last three vehicles at BW VW and have been absolutly delighted with each transaction. They are honest, friendly, courteous and really value their customers. All my purchases have been gre been absolutly delighted with each transaction. They are honest, friendly, courteous and really value their customers. All my purchases have been great deals with no hassle. I have purchased more than 20 vehicles in my time, and BWVW is by far the best dealership I have worked with. Service after the sale is just an impressive! More

Brandon took the time to listen to the symptoms of my problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because problem and think of more than one solution. A visit to a previous VW dealership in the DFW Metroplex left me thinking I was possibly nuts, because the service guy basically blew me off. You see, we've had a problem with the headlights on our Passat since the day we bought it (used, from a third party, not a dealer). In the end, it turned out there was a problem with the bulbs. But for the last year, we've driven around with barely any more light that that produced by the driving lamps because the first service tech with whom we spoke didn't check anything and insisted the lights were working fine. Part of the problem was that I expressed concern about the lights not getting any brighter when I switched from daytime running lamps to headlamps. The first tech (at the other VW dealer) just told me, "that's how they work," and that they were fine. Brandon, on the other hand, listened when I described the other symptoms, such as a failure to light up street signs or the reflectors on parked vehicles. He advised that the switching mechanism might be fine but that the lens aim or bulbs may be the problem. It turned out the bulbs needed to be replaced. Thanks to Brandon, we can now drive safely at night, and we enjoy our Passat even more than ever. Thanks Brandon!!! More

Bought a car, sight unseen for my wife while I was wroking in Florida. The car was such a hard find, it took a search through all of Texas, Louisiana, Arkansas and Oklahoma ... finally we found one i wroking in Florida. The car was such a hard find, it took a search through all of Texas, Louisiana, Arkansas and Oklahoma ... finally we found one in Phoenix, Arizona. Jason had the dealer trade worked out and truck en route before he called to tell me they found it. The price was better than I would have expected considering there was not a car to be had. We asked to have the Rosen NAV installed and after numerous bad units, he replaced it with the factory NAV even though it was more expensive at no additional cost to us. Everytime we have showed up for the Rosen issue, service provided a loaner car and the Jetta was always washed when we picked it back up. What more could you ask for ? I bought a car they could have sold for more money and had less issues with ... yet, they treated us like we bought the most expensive car on the lot every time we rolled in. I will be a repeat customer for a long time !!! More

As background, my VW (Rabbit)is 33 years old, and had been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an been out of use for a few months (it turned out that a 33-year old fuel pump finally gave up, and thus the car would not start). Obviously, when an automobile reaches this age, the availability of repair parts and technician experience, together with the dealership's customer commitment to service an automobile of this age become really critical. Boardwalk VW, my service advisor (Terry) and the technician who worked on my car (I believe his name is Robert) were absolutely outstanding from start to finish on my service experience. They had the expertise and the commitment to repair and service my 1977 Rabbit with the same enthusiasm as one might expect with a brand new car. During the course of the repairs and maintenance, they also found a suspension component that was worn beyond normal specifications (not surprising, considering the age). Unfortunately, it is very difficult to find such replacement parts ... none were available through normal parts distributors. But Terry continued to search and he succeeded in locating the needed replacement part. Terry and my technician also attended to some details that many dealerships probably would not have attended to. For example, in comparison to newer cars, my 1977 car requires a heavier weight of motor oil (a weight that no dealer would have in bulk stock). But this special request was no problem for Terry and the technician (and they understood the reason for the heavier oil weight). When all was finished, my 1977 Rabbit runs perfectly again and I'm hoping for at least a few more good years. Also of importance, my most recent previous service experience with Boardwalk VW, in late 2007, was very similar. I believe the same technician (Robert, I think) worked on my Rabbit at that time and there were similar challenges in locating some replacement parts for a couple components that, as one might expect after 30+ years service, finally gave out. This can all be summarized by saying that the service I received was truly excellent and far beyond what I think a customer would receive in a similar situation with most auto dealerships. I've been a Boardwalk customer for many years and this is the way they've always worked with me. More

I have asked these guys to go beyond on more than one occassion, and they've performed every time. As a result, I will DEFINITELY purchase all foreseeable vehicles from Boardwalk Volkswagen of Richardso occassion, and they've performed every time. As a result, I will DEFINITELY purchase all foreseeable vehicles from Boardwalk Volkswagen of Richardson, and specifically from the dynamite team of Jason Villa and Rick Roth. Thanks, gents! You're aces. More

I have bought 2 vehicles at Boardwalk, primarily because I like the people and the service I get. Both vehicles were for my teenagers, so I needed quality and safety...vehicles that I don't have to worry ab I like the people and the service I get. Both vehicles were for my teenagers, so I needed quality and safety...vehicles that I don't have to worry about them driving around in day to day. In both cases they have gone above and beyond to work with me, whether it was on my trade-in, or getting the financial pieces lined up. I would (and have) recommended this dealership to all my friends and family. Something I have not done before. More

I have owned 3 VWs over the years. The service department is wonderful. They have customer friendly extended hours, great prices and do quality work (which they stand behind). On Halloween night 2 department is wonderful. They have customer friendly extended hours, great prices and do quality work (which they stand behind). On Halloween night 2007 my 1998 Passat broke down, I had it towed to Boardwalk in Richardson and they had someone drive me the 15 miles, in rush hour traffic, so that I could make it home in time to take my kids out to trick or treat. In August of 2009, we purchased a new CC from Boardwalk they gave us a excellent price for our trade in as well as a great price on the new CC. The transaction was quick, professional and very satisfying. More