Clay Cooley Volkswagen Of Richardson

Awesome service and attendance to my auto needs. Good service staff and convenient days & hours. Good service staff and convenient days & hours. More

I took my Jetta in for a tire rotation and to also have the fluids checked. Cody, my adviser, informed Me that I had an egg on 1 tire, which I then took it to discount tire, and had that issue taken care o the fluids checked. Cody, my adviser, informed Me that I had an egg on 1 tire, which I then took it to discount tire, and had that issue taken care of, because they were purchased there. Because of Cody, aim driving on 4 good tires now, not 3. They washed and Vacuumed my Car too. Cody did an excellent Job, and I recommend this dealership. I always receive the best service. I've leased 1 Vehicle from this Dealership, and I purchased the Jetta I'm driving today. They are the best More

The service advisor Kari Hill was very attentive to my needs and service issues, and kept me updated throughout on the progress. needs and service issues, and kept me updated throughout on the progress. More

Alex Treber was very attentive and helpful with my situation. He found that my issue was covered under warranty so I was extremely appreciative of his efforts. He was friendly, polite, and well inform situation. He found that my issue was covered under warranty so I was extremely appreciative of his efforts. He was friendly, polite, and well informed. More

Always a good experience with Alex Treber. He will not "steer" you wrong! He is the best! He will not "steer" you wrong! He is the best! More

I like this dealership it’s new I bought the new car. The all people inside is very nice very Friendly Thank you so much guys The all people inside is very nice very Friendly Thank you so much guys More

Fantastic location, real friendly and attentive people, however, not so transparent on service pricing .... other than that .... excellent and beautiful! ... I will come back however, not so transparent on service pricing .... other than that .... excellent and beautiful! ... I will come back More

Great service and fast will recommend to anyone. The service representatives are very helpful and empathetic. The service representatives are very helpful and empathetic. More

Service was very attentive to all of my service needs, the advisor kept me informed of the progress of my vehicle. the advisor kept me informed of the progress of my vehicle. More

While Cody was responsive, we came to learn that all items listed as an “issue” were not an issue from getting a second opinion. The issue that was a huge problem cause my transmission grinding noise wa items listed as an “issue” were not an issue from getting a second opinion. The issue that was a huge problem cause my transmission grinding noise was a lose bolt that snapped the engine down. I wasn’t even told this was the issue, but a heavy $9k bill of other issues. We want honesty and understanding especially in the economy we are in. I understand in sales you’re job is to sell and convince people of things to up numbers, but to lie and put people in a financial burden on a number of issues that weren’t even an issue. This is all humorous that this issue with my transmission happened the afternoon I left after my oil change with VW Richardson. Not sure how this wasn’t caught since it was in a visible area. More