Clay Cooley Volkswagen Of Richardson

I have owned a Volkswagen for ten years. The experience has been smooth. That changed when I did a trade in, at Clay Cooley Volkswagen. The process and communication has been more of a mis The experience has been smooth. That changed when I did a trade in, at Clay Cooley Volkswagen. The process and communication has been more of a miss than hit. I’ve been given the runaround regarding the payoff, for my trade in, causing me to get a missed payment, on my credit report. Ten years and I’ve NEVER had a missed car payment, until now. I truly hope that this issue gets fixed sooner than later. More

I reviewed the car only and confirmed that the price they were asking was in line with other companies. There was very little conversation about add-ons, which is good because it doesn't add a lot of value. were asking was in line with other companies. There was very little conversation about add-ons, which is good because it doesn't add a lot of value. The whole experience was perfect. We arrived and did a test drive; the car was exactly as described, with very low mileage, and our sales rep, Gary Michael, was great to work with and made the process easy. More

VW Clay Cooley of Richardson was very helpful in providing quick and effective service for my car. They were very kind and provided a loaner while my car was in their shop understanding that I have providing quick and effective service for my car. They were very kind and provided a loaner while my car was in their shop understanding that I have a young child I have to transport daily to and from daycare. More

Just made a purchase at Cla Cooley’s in Richardson—such a smooth and positive experience! Friendly service, great selection, and they really take care of their customers. Highly recommend checking them out! smooth and positive experience! Friendly service, great selection, and they really take care of their customers. Highly recommend checking them out! 🌟 More

Kari got me in the same morning I contacted her. She has never failed to help me. She provides great customer service. She has never failed to help me. She provides great customer service. More

service of vehicle was not done to expectation. communication before, during, and post process lacked. We got the tire fixed... everything else still a mystery communication before, during, and post process lacked. We got the tire fixed... everything else still a mystery More

The best location for all your VW needs. I drive there even though there’s another VW dealer closer to me. Brandon and Kari Hill are true pros! I drive there even though there’s another VW dealer closer to me. Brandon and Kari Hill are true pros! More

From the appointment to pick up, the process was quick and easy. I felt informed at every step. and easy. I felt informed at every step. More

Gary was fantastic and quick. We got a lot of the work out of the way before I drove to the dealership from Wichita Falls. I couldn't be happier with the whole experience and I go We got a lot of the work out of the way before I drove to the dealership from Wichita Falls. I couldn't be happier with the whole experience and I got an excellent car. I will be coming back here to buy VW's in the future. More

Greeted immediately, concerns were heard and service was performed! Top notch experience! Thank you, Moe, always taking such great care of me and my VW! performed! Top notch experience! Thank you, Moe, always taking such great care of me and my VW! More